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Fusion Service
Discussion List
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BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la… -
What to be done to see email conversation on activities panel and Compose Email smart action?Summary: What to be done to see email conversation on activities panel and Compose Email smart action in redwood service center? Content (please ensure you mask any conf…
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Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co… -
Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R… -
Display of milestones from Redwood UISummary: Hello community. Regarding the display of milestones from Redwood, it was identified that in the summary screen of the SR where the field with the due date of t… -
My team' accounts in custom VBCS pageSummary: Content (please ensure you mask any confidential information): I am building a custom page similar to this redwood page. When I checked the CX sales REST api do…
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Ability to copy custom fields when using the 'copy' action on an SR to duplicate fields.Summary: Currently, if custom fields are present within the details of an SR, when selecting the copy action only standard fields are copied. Is there any customization … -
Reported by Field view conditionSummary: We have a requirement where "Reported by" field needs to be visible on HRHD Agent details form and other Agents forms like Edit, Copy. The fields is visible wit…
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Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…
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Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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SOAP API to extract report data using vb.netSummary: SOAP API to extract report data Content (please ensure you mask any confidential information): I would like to extract the data through BI report using vb.net. …
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[Oracle Fusion] TERM DATE BASIS - customizationHi all, I would like to know how to add more option in TERM DATES BASIS list of value. I would like to customize a new due date calculation base on PO date rather invoic…
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Roles and privileges required to create and execute the BIP reports in fusionHi, What are Roles and privileges required to create and execute the BIP reports and Data models in fusion ERP apart form Admin Roles. As part of the Support project, it…
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Availability Exceptions Oracle Fusion REST APISummary: Hi, We have a requirement for implementing a custom functionalility on Service Request Edit page in Redwood UI for which we need to access the Availability Exce…
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Email to Author once Knowledge Article is Published or UnpubSummary: Is there a way to send Email to Author once his Article or FAQ is published? Version (include the version you are using, if applicable): 24C -
Add styling (Increase the label width & make the label bold) to the field groups in Redwood UISummary: We have a requirement to add styling to a field group. For Instance, we have the below field group & we need to make the Label of the field group as bold & incr…
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Can the original email message be included when selecting Forward?Summary: When a new Service Request is created through email and have message to it. Can that original email message be included when we forward internally in Service Re…
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Service Request object is not coming up in the Add Objects list of the CX Extension GeneratorI am trying to import the Service Request object along with some custom tabs created on SR object to the Redwood UI. But the Service Object is not getting displayed in t…
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How to create service user with same roles as SERVICE_APP_ICS_IDSummary: We have a requirement to update the Completed work orders for the post-activities performed by Operations Manager. We also have a requirement to create the Work…
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Request for Feedback: Automating Repetitive Tasks with Macros for Service TeamsHi Community, I am conducting research, and your help would be greatly appreciated. If we had a feature that allows users (such as service supervisors, operations staff,… -
Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
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View the service requests in Redwood UI which got closed by Auto closed jobSummary: Our requirement is we need to show closed Service requests that got closed by the Auto-Close Service Requests job Content (please ensure you mask any confidenti…
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I have requirement where i need to copy the details of the existing SR to a new one save of first SRSummary: We have a use case where I need to create a new SR based on the existing SR. Say when a ticket with a specific category is solved then a copy SR needs to be aut…
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No Option in Service Logistics "Manage Parts Requirement" to edit PartsOrder created from B2B ServicSummary: Hello, Field Service Administrator is able to view in Service Logistics "Manage Parts Requirement" the Parts Requirement requests raised in Fusion Service Work …
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How to auto update the SR status from "New" to "In Progress" after any updates made to the SRSummary: I would like to let SR be able to automatically update status from "New" to "In Progress" and I have set up a server script under Service Request object to trig…
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How does Primary point of contact of a Service Request know that it is being converted into a CaseSummary: User raises a Service Request and Agent converts it to a Case. How do the User know about this? And how does the conversation happen between the Case Manager an…
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Do we need to create communication channels for Case Management?When we are selecting the Web/Email options while creating conversations, we are not seeing the Agents/Resource available for selection. Also we do not see an option to …
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address…
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Accounts in Services / case management only lists those created in ServicesSummary: Accounts created in Oracle financials are not visible in fusion Services. Accounts created in Services are visible in Receivables Content (please ensure you mas…