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Fusion Service
Discussion List
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How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Data Masking not equal on EBS and Fusion CloudDear Oracle Community , We know that suppliers are not covered as entity, but it's also not clear if what is reported above is applied also to customers and to what exte… -
How to prepoulate value in additional email address while composing responseSummary: Hello , We have a requirment when we are sening response message from SR>Messages, we want set to address with a custom filed in SR which stores email id.could …
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How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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Restrict to admin access on target test system pre P2T refreshSummary: Any way to lock down the target system pre P2T so that post P2T only admins can login to complete post P2T steps. This is to ensure users dont login into a test…
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.How to Bypass the SSO Login for External customers to login in Bill Management Portal. Please go through the Doc : How to Bypass Federation SSO For Supplier Portal ( Doc…
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CyberSource payment gateway in b2b service request redwoodSummary: Hello, We have a requirement to integrate a 3rd party payment gateway for pre-authorizing credit cards and processing payments on our B2B service. The chosen pa… -
What is the purpose of 'Due Date' under an action added to a Help Desk request?Summary: What is the purpose of 'Due Date' under an action added to a Help Desk request? Content (please ensure you mask any confidential information): I created an acti…
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Does anyone know how to modify the values for the profile SVC_ATTACHMENT_UI?Summary: How do we modify the value of the profile SVC_ATTACHMENT_UI? Content (please ensure you mask any confidential information): Our client wants to change the displ…
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Applicability of SFTP Directory functionality in fusionSummary: We are looking forward to availability of a functionality. For the payments made, Payment Status Report (PSR) from banker should be forwarded to an inbox direct…
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REST API/Webservice to update Service Request Part Requirment Service ChargesHi All, Using REST API with PATCH operation, we can update the specific Service Request's part requirement line however we couldn't find any REST API for updating the Se… -
Inbound Email - Service RequestHi, When we send inbound email, system creates Service Request, sends acknowledge email to primary contact. When primary contact replies to the email, it is not getting …
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How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
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How i can create a flex field depending on a value in a flexfield ?How i can create a flex field depending on a value in a flexfield ? I created a flex field that has values ( internal & External ) ...we want if the user chooses the int…
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Requirement to reopen the resolved SR when there is any customer entry to it.Summary: We have a requirement to reopen the resolved SR when there is any customer entry to it. We have created new status value, i.e., Reopened. We have also created t…
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Can we control the visibility of Install Base Assets based on Logged-In User's Country or BUSummary: Need to control the visibility of Assets in the Install Base Assets under Fusion Service Functional Area Content (please ensure you mask any confidential inform…
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Audit trails for REST API callsHi, Can anyone help us, is there any possibility to get the REST API call failures and history from Fusion Sales & Service cloud, like how many calls made and how many a…
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How to make Asset Field Mandatory in Create Help Desk Service Request UISummary: We want to make Installed Based Asset field mandatory for the users while they create the service request. We are not able to use Sandbox for this requirement. …
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How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus… -
Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?
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Let's meet for a 1:1 discussion on Fusion Service Extensibility Connection.Hi, If we haven't met before, I am Edson Junior, Principal Product Manager for Fusion Service Extensibility. I have been getting valuable feedback from some of the video…
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New on-demand webinar series: Automate service deliveryWatch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service elevate and automate service delivery at scale. -
First Response Metric / Resolution metric (Time)First Response Metric / Resolution metric time are not working properly, I gave 60 / 240 for First Response Metric / Resolution metric respectively, When i created SR it…
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How to restrict Service Request visibility based on custom field ?Our scenario as follows BU: OH Division: Genomics / Medical Devices / IVD Service Rep 1 : OH BU & Genomics Division Service Rep 2: OH BU & Medical Devices Division Servi…
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Next Gen HR Help Desk Ticket Creation Through Email Not WorkingSummary: We are implementing NextGen HR Help desk and enabled profile options to create ticket through email but while testing I have noticed tickets are created for Cla…
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Fusion Application - Module ClarificationHi Team, We are working for Mining Customer, We would like to know that Oracle fusion having any Mining, Exploration and Energy & Utilities modules available?
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how to deeplink in service requests page in quick actions section in employee self serviceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Export standard coverage / Entitlement RulesHi everyone, We needed to export all the data from standard coverages / entitlement rules as we need to validate if all the categories are listed. We tried using "Export…
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work order reference on purchase requisition/purchase orderSummary: How can we purchase parts/items for fusion service work order? Content (please ensure you mask any confidential information): We have a requirement to capture t…
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Does Oracle Fusion Cloud ERP retain the outbound email notification?One of our public sector clients has a requirement to retain all internal/external email notifications going out from the Oracle Fusion Cloud ERP application. (Example: …