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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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I don't find any result in "Help desk - My Help"Summary: Hello, I don't find any result in the "Help Desk - My Help". When I search a word, the system doesn't return any result. How can I do to resolve my problem. Tha… -
Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…
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How to set up Case types and Primary Households in Case management for HR Help Desk?Summary: How to set up Case types and Primary Households in case management for HR Help desk ? Content (please ensure you mask any confidential information): While editi…
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Can we enable milestones for HR help desk requests that were created before milestone configuration?Summary: Can we enable milestones for HR help desk requests that were created before milestone configuration? Content (please ensure you mask any confidential informatio…
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic…
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Need to schedule the ESS Job set in fusion to run on 1st business day of the month.We have a scenario where we need to run the ess job set on 1st business day of each month . is there any way apart from user schedule where we need to manually update th…
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logs of user activity, system logs, security events etc extraction and storing in Microsoft Sentinel**** Experts, We want to push logs regarding user activity, system logs, security events etc extraction and storing in Microsoft Sentinel. Please let me know the idea's …
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How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution tha… -
Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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How HRHD Agents can manually change the status to 'Closed' ?Summary: HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How …
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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UCM - File expirySummary: What method does Oracle give cloud customers to view disk space utilization for UCM? Specifically for files which have exceeded 90 days, but have not been fully…
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to …
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How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same … -
Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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How to enable the spotlight section on workspace SR details pageSummary: On an Oracle B2B service instance, If I open an SR from the traditional landing page, the SR details page shows the spotlight region at the top. However, if nav… -
How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi…
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CX – How Generative AI Will Change Customer Experiences ForeverWhen: Dec 6, 2023, 9:00 AM – Dec 6, 2023, 9:45 AM (PT) Location: Register for Event Description: Get Ready for the Next-Gen Customer Experience With Rob Tarkoff, Executi… -
how to set a channel by default when the agent open the SR?With the new implementation of redwood for HRHD we are not being able to leave the "email" channel set by default as the first option when the agent views the assigned S…
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Setting up SR visibility through System Access GroupSummary: Multiple conditions in Object Rule in System Access Group are not showing the result as per expectation. Content (please ensure you mask any confidential inform…
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OEC: Date field in Advanced Filter shows in UTC and result data shows in User TZ EST in Landing PageDate attribute 'Debrief Completion Date/Time' in Advanced Filter applies in UTC and the resultant data shows in User preferred time zone (EST) in 'Work Order' landing pa…
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Is it possible to create Service Request with Message in a single REST Call?Summary: I'm trying something like that: POST /crmRestApi/resources/latest/serviceRequests It works to create the Service Request and it even works to create a Service R…
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Exciting Resource for Enhancing Your Integration and Business Logic with UI Events FrameworkHi community, ✅ We understand that waiting for updated documentation can be frustrating, which is why we are actively working on enhancing our current resources to prov…
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …
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24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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Triggering Queue notification to all Resource Member of respective queueSummary: Service Request - Notification to all the Resource members of the respective queue. Content :We want to send the bell & mail notification to all the Resource me…
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How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con… -
Ability to autogenerate asset number for manually created assetsHi team, Could you please let me know if it is possible to autogenerate asset number and have it populated in the asset number field every time we are creating a new ass…