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Fusion Service
Discussion List
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Accounts in Services / case management only lists those created in ServicesSummary: Accounts created in Oracle financials are not visible in fusion Services. Accounts created in Services are visible in Receivables Content (please ensure you mas… -
How do I raise an idea for Case Management?Documentation on Case Management brings me to Fusion Services on Customer Connect. The Idea Lab link on this homepage is dead: https://community.oracle.com/customerconne… -
Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re… -
Oracle Fusion on custom object landing page add object level buttonHi Everybody, In Oracle Fusion, on custom object landing page we want to add button that will run a webservice and refresh the page. Best Regards.
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Chat for B2B Fusion ServiceSummary: All I need is to enable Chat in Fusion B2B Fusion Service. I followed and enabled all the profile options mentioned - https://docs.oracle.com/en/cloud/saas/fusi…
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser… -
How to Enable Team Panel on Service Request Details Layout?Summary: Hi, We are trying to enable a 'Team' panel on SR object detail layout in Next Gen UI. There is no Team Panel available in standard Panel container in the defaul… -
Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar…
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How to identify Custom Integration Code for Field Service Integration?Summary: We have a need to add custom statuses to the Field Service Work Order. After Field Service completes the work order, it should go through a Review Process. To a…
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Redwood:Is there any way to add new custom source to service address source on work order objectRequirement is to add one more new LOV for custom source to service address source field on work order object and based on LOV value we have to update service address. I…
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Change Contact-Layout that is used when Contacts are created by Service Requestswhen a contact is created via a service request that is created using the E-Mail integration this contact is created using the standard layout. We however use custom lay…
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department LOV based on login employeeHi, We need to customize the dedpartment LOV based on the login employe department and we have a hierarchy defined in the application, we need to configure based on that…
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se…
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How to fire Notification on based on Value change in Service centre?Summary: Hi @Edson Junior, Oracle, In Service Request Edit Page, We have on Generate_otp_c field which is of checkbox type will return true and false values. For that, I…
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Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Service Centre: How to make uniform font on the Service Request Pages?Summary: Hi @Edson Junior, Oracle , When we make field read only on Service Request Edit or create screen, the font size is getting changed. We can see in below screensh…
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How to hide foldout view on Service Request in RedwoodSummary: As part of business requirement need to hide the foldout panel under Service Request, expecting navigation to be SR create page to SR Detail page and SR Landing…
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Redwood- Is it possible to add service center link in the header section of work order?Summary: Is it possible to add service center link in the header section of work order? Content (please ensure you mask any confidential information): In redwood work or…
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Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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Dynamic Table type Value sets referring Where Clause Form DataSummary: How to create Table type Value set Dynamically, in the Where Clause refer Form Data. Example: in Service Request Module, we have to Create LOV based on Table ty…
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Fastconnect connect to Oracle BICC APIs and Oracle BIP APIs from AWS accountsWe are trying to use APIs to extract PVOs with frequency less than 1 hour. So we would like to know if we can use Fastconnect connect to Oracle BICC APIs and Oracle BIP …
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Has anyone encountered the inability to display previously used tasks in FSM?For example, we would type in 'manage' in the search field and be presented with a number of previously used tasks displayed. We only noticed this after our upgrade to 2… -
Knowledge Authoring not appearing on the Knowledge sectionSummary: We are unable to see the 'Authoring' icon on the Knowledge section though all the relevant setup has been done. The additional functional priviledge of 'Knowled…
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Can I limit the number of surveys sent to a customer for service requestsSummary: I am integrating Survey Monkey with Oracle CX for resolved service requests. We have some customers who open many SR's in a day. Is there a way to put a limit o…
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where can we get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec docwhere can get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec doc
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Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi… -
Queue: Inactive Queue is still shown in Mobile appSummary: A queue has been disabled but shows up as a queue value selection in mobile app In WebUI the Queue value is not showing up anymore but when tried in Mobile app,…
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Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…
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Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…