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Fusion Service
Discussion List
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service return default ship dateSummary: We have an issue where we have an item that is being returned, we return this via the service module and when we do this, we create a ship line in the part deta…Simon McDermott - Apps Associates 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle -
Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
Can we change the recipient mail to a particular domain instead of CustomerSummary: We need to send the outbound email to a particular Domain instead of the customer.
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How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Moved: How to handle more than 10,000 records using ArrayDataProviderThis discussion has been moved. -
Products created in Sales and not available in Work OrderHello, We've created 2 Products in Sales > Products with option Eligible for Service. But when we navigate to Service Request and try to add these products in Parts or W…
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Location SOAP APi throwing errorI am getting this error while calling the SOAP API to create Location env:Server access denied ("oracle.wsm.security.WSFunctionPermission" "http://xmlns.oracle.com/apps/…
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Is there a way I can get rid of WoArea from work order creatio page?Summary: I am looking to remove the WOarea from Field service Work order creation (on fusion service). in Our integeration we are getting the resource ID directly from a…
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How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
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NGS - How to show work phone in with country code and area code?Summary: Hi @Edson Junior, Oracle We have created custom drawer to create contact, where we have used dynamic form. In Classic UI workphone is showing like this. Same I …
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Is Data Masking handled in the online Self service tool used for Refresh/Clone in Oracle Fusion.If the data masking is not free, then what are the charges for the same ?
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Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
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How to extract data from Fusion using GroovySummary: Instead using built-in integration, i would like to use other web service connector(For Fusion) and using that connection name in Groovy, would like to extract …
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Redwood - starts an outgoing call from a CTI widgetSummary: In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center? On the …
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NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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NGS - How to Change critical flag to icon in Service Request List Page?Summary: Hi @Edson Junior, Oracle In Classic UI, On list page critical column showing critical icon with red color. but if we enable same column on Redwood List Page it …
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How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Redwood outbound call doesn't workSummary: Using svcMca.tlb.api.onOutgoingEvent API on Redwood user interface, the click to call feature doesn't work, no callback is triggered. Also no screenpop happenin…
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Add pop-up button to Service Request action buttonSummary: We are looking for a way to open a pop-up from the Service Request action button page similar to the "Resolve" pop-up window. We want to do this to move queue a…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We …
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We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden…
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Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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Object workflow email response doesn't reach B2BSummary: Object workflow was used to send email notification to customer upon Service Request record creation. Once the customer replies to it, the email sent out doesn'…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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Facing unexpected behaviour while adding One time service address while creating a Work orderSummary: Hi All I am facing an unexpected behaviour while adding One time service address while creating a Work Order in SR, sometimes I am not able to select the County…
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Oracle DigiCert certificate showing expire date 04jan25we are using SOAP web service (Externalreportwssservice) external integration platforms. we downloaded Oracle DigiCert certificate. it mentions expire data 04jan2025. Yo…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…