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Fusion Service
Discussion List
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang… -
Is there any out of the box method to capture how much time a SR has been worked on?Summary: Content (required): We want to capture the amount of time a service request has been worked on by the agent to which it is assigned to. Is there any out-of-the-… -
Maintain Meta Model and IndexSummary: Hi, We have a Maintain Meta Model and Index process in error in scheduled processes. This was scheduled by someone who is now a leaver, so may be the reason for…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
Article search inaccurateSummary: When searching for an article in the Knowledge Base if we type one word contained in that article (e.g. Leave) there's no result whereas if we type two words (e… -
In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how … -
The value provided for the attribute ItemOrganizationId is invalid.Rest API for Loading the Assets giving the error error Request Payload - { "AssetNumber": "TEST5", "Description": "Ford Ranger XL 4x4 3.2 Dual Cab Utility", "Quantity": …
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Replace Secure 32 with an Oracle solutionCurrently there is the Secure 32 system for printing checks, there is a problem that it is being discontinued, for this is there an Oracle solution to cover the function…
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Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when…
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Data Migration related to B2B Work OrdersSummary: Do we have any templates or any artefacts to understand how data related to Work Orders be migrated into B2B Service? Content (required): Hello, We have a requi…
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How to send a simple text via rest without a body in OIC?Summary: I'm trying to integrate with the Oracle Cx sales products API so I'm using the following API in the enclosure part: ttps://customerEnvironment:443/crmRestApi/re… -
Is it possible to adjust the Sort Order on the Activity tab in the CX Cloud Side Panel in Outlook?Does anyone know if it is possible to adjust the Sort Order for the Activities that appear on the Activity tab in the CX Cloud Side Panel in Outlook? Currently, the resu… -
How to get a unique channel code for creating an email channel for case management?We have an email channel for HRHD in place and thought of using the same channel code for another e-mail channel for Case management. But it seems the account name and c…
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Is it possible to have chat survey on the end of the chat without third party provider?Hello, My question is can we have survey on the end of the chat (some default Oracle Cloud Fusion survey) without SurveyMonkey ? Kind Regards
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'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
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Create Submitted message is not getting updated on WorkOrderswe are trying to create Activity in OFS whenever a work order is created. We have used the prebuilt integrations from market place for this job. We were able to successf…
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Allow Work orders- To Be defaultedHi Everyone, Is there any setup to make the Allow Work Order field default to "Y" on the creation of installed-based asset. Or How to achieve the same, by creating the a… -
is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha…
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maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…
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How to integrate third party chat with oracle sales and serviceSummary: When a chat is received in third party chat application we ideally want to Open contact upon contact verification, like OOB live chat work.Also looking for chat…
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Is there a possibility to have My Knowledge as decision tree browsing view?Hello, we have a requirement from the client to have decision tree browsing view for the Interactive Knowledge base is that possible to achieve in Oracle Cloud Fusion? K…
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how can we change default area-telephone code when creating new contacts?We have a requirement from the client that when creating new contact we need to have Bosnian +387 as default for creation, Can you please help us with this? Kind Regards
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Can we setup internal period for resolving some SRs so the agent can be notified of old SRs?Hello, is there a possibility to add internal period of time (like 2-4 days) and then if SRs is not resolved mark them as critical or something? Thanks in advance.
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Is it possible to change the default sorting of a subtab?Hello, We need to change the default sorting of a standard subtab on Service Request object page. In the service request object there is a subtab in which the contacts o…
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Credit card capturing & pre-auth on Service requestSummary:Hello, We are interested in collecting credit card information and payment preferences within the context of B2B service requests. Additionally, we aim to incorp… -
How can we define payment method on Service Request ScreenSummary: Hi, How can we define payment method on Service Request Screen? How I will make sure that Service Billing which I am generating into Order Management as a Bill … -
AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…