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Discussion List
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Creating Service Request for handle Multiple Tasks.Summary Creating Service Request for handle Multiple Tasks.Content Hello, Our client has a requirement detailed below: Business Scenario: They handle multiple tasks that… -
Order Orchestration in B2B ServiceContent Hi, We have a requirement where we need to do order orchestration in B2B Service. Is there a way to do that? I was able to find Quotes and Orders under Sales ord…
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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OTBI Reports getting tagged as CRM instead of HCMContent Hi all, We've noticed that all of the OTBI reports that we have scheduled to go to HR Help Desk are being tagged as CRM instead of HCM, so they are not making it… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
internal process userSummary How to find which process uses a certain internal userContent I am encountering an issue where thousands of contacts are being updated in a very short time, usin…User_2025-02-11-12-29-28-935 23 views 0 comments 0 points Most recent by User_2025-02-11-12-29-28-935
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New setup in account overview in our Cust Portal PageContent Dear Folks, A request from our dealers that they would like to be able to see incidents from the entire organization and not only their own incidents in the acco…User_2025-02-10-10-44-44-497 12 views 3 comments 1 point Most recent by User_2025-02-10-10-44-44-497
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Looking ROQL query for Service Category object using rest APISummary Looking ROQL query for Service Category object using rest APIContent Using URL - "https://cloroxconnections.custhelp.com/services/rest/connect/v1.3/serviceCatego…
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Validate if a user is logged inContent I have the following requirement, I need to validate if a user with service agent functions who is the account owner is connected or not in the environment to as…
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How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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Oracle Service Cloud vs Oracle Right NowSummary Oracle Service Cloud vs Oracle Right NowContent Hi all, I have Oracle Sales Cloud implemented and integrated with Oracle Right Now for the Service functionalitie… -
Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 61 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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REST API - Long Text Enclosure RequestSummary Get long text (enclosure) in a single callContent /crmRestApi/resources/latest/SiteSurvey_c/?fields=Status_c,Feedback_c The Feedback_c field in the above example… -
REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a…
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Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o…
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Service Request Management Vs Case ManagementContent Hello All, Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. I understand that the s… -
Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…
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Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
Architecture Diagram of B2B ServiceSummary Architecture Diagram of B2B ServiceContent Hi All, Can anyone provide Oracle B2B Service or Engagement Cloud Architecture diagram? Thanks Regards ManojUser_2025-02-03-21-37-31-207 53 views 5 comments 1 point Most recent by User_2025-02-03-21-37-31-207
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How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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Linking Service Catalog to Service CategoriesSummary Linking Service Catalog to Service CategoriesContent Hi, I would like to know if there is an option within the application to link Service catalog to service cat… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli… -
Custom Agent StatusSummary Is it possible to add a custom Agent Status besides the default Available and Busy status?Content Is it possible to add a custom Agent Status besides the default…
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Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo…User_2025-01-31-00-25-12-234 43 views 4 comments 1 point Most recent by User_2025-01-31-00-25-12-234