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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to set custom field with expression that reference related entity fieldSummary: We want to show in the Service Request detail layout the Contact's Annual Income We configure the following: In Service Request created a new custom field Use t… -
Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli… -
How to enable Cancel Work Order button in Oracle Fusion Service Work OrderSummary: Content (required): User has assigned Service Manager and Service Representative roles. However, cancel work order button is not visible to user in B2B work ord…
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Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
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Is it possible to give access to knowledge articles to only some customers/accounts)?Summary: Customer specific visibility for knowledge articles Content (required): Knowledge Management - Fusion Services and Digital Customer Service (Oracle Customer Por…
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Can the position name be a drop-down vs textWe have a request to change two fields on the Request New Position and Create Position pages. The change would be for both Name fields turning them into drop down lists …
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Recommendation on migrating Assignments rulesRecommendation on migrating Assignments rules
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Getting below exception while calling a REST API using GROOVY script from Application Composergroovy.lang.missingpropertyexception : no such property: result for class: java.lang.string Code Snippet: def ModeSelection = [ ModeSelection :SelectMode_c, ] def respon…
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How to configure, when child service request is open, parent service request cannot be resolvedSummary: Parent SR cannot be updated to resolved, when child SR is open Content (required): In Fusion Service, Created a 1:M relationship between Service Request to Serv…
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Save Very First Auto Reply Email under Messages Subtab in Service RequestSummary: Customer sends an Email to Customer care and an SR is created using the contents of that email. immediately after SR creation, an email is sent to Customer as a… -
Auto Assign Category and Queue to Service Request created through inbound email?Summary: SRs getting created through Inbound email with basic details (e.g. Title and Problem Description). Is there any way to auto assign a category and queue when SR …
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Internal Help Desk Next Gen - ability to communicate to external partySummary: We are using Internal Help Desk Next Gen. Some of the users need to communicate with external parties as part of the resolution process. This commuication must … -
Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med… -
ComplianceFlag in Service RequestSummary: ComplianceFlag is not working as expected from object workflows Content (required): We want to send an escalation whenever the milestone is overdue so we are us…
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Security privilege to allow "Create Note" for a userSummary: a new user is not able to create notes in "contact" screen. Content (required): I want to give the privilege to a specific user to be able to create notes in th…
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How to restrict standalone work order creation in Fusion Service?Summary: How we can control that user should not be able to create standalone work order n Fusion Service? Work Order must be created from Service Request page. Content …
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How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
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How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
SR entitlement based on asset covered in the subscription managementSummary: Hi, Can you help to validate the following use case? In Install Base, I created an top-level asset with asset hierarchy like below, Laptop (SN#100) ---CPU (SN#2… -
In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…
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In B2B add synonyms for an article ?Summary: Synonyms not working in my knowledge page after adding the words in Manage search dictionaries. Content (required): Added a synonyms under manage search diction…
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In B2B under authoring classic page can we filter article by date updated/publishedSummary: Can we filter articles based on ‘date updated’ and /or ‘date published’ in B2B OKM authoring page. Tried to add a filter in advance search but couldn't find the…
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How to create B2B SR through Inbound Email?Summary: Hello Experts, can anyone share setup document to crate B2B Service Request with Inbound email? Content (required): We are planning to utilize Service Request m…
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Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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How to filter knowledge articles in B2B knowledge management by REST API using facets?Summary: my requirement is the knowledge articles should be filtered based on required facets from the results of ask a question API call using the rest api. Content (re…
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B2B OKM configuration in ODASummary: B2B OKM configuration in ODA Content (required): B2B OKM can be integrated in ODA by doing configuration set up in ODA. But we see below challenges on achieving…
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List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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How to Add new status under Work Order integration which cascaded the Work Orders to OFSC.Summary: Want to add new Status under Work Order Integration which cascaded from work order inB2B to Activities in OFSC. Content (required): Version (include the version…
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From where can edit the Audit trail date to be another dateFrom where can edit the Audit trail date to be another date
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Is there a feature where i can flag the Service request as a re repair request on the Asset/SerialSummary: Business requirement is to identify rerepair cases where the same serial/unit is returned by the customer to repair center such that the supervisor can assign a…