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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie… -
B2B KM REST API to get Video file or attachments of article.Summary: B2B KM REST API to get Video file or attachments of article. Content (required): B2B KM REST API to get Video file or attachments of article. Client want to fet…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
why newly created content type is not reflecting for the users of all knowledge roles in b2b?Summary: the new content type which is created in b2b is reflecting for user with knowledge manager role but not for users with knowledge author role and knowledge analy…
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How Live experience cloud support surveys (or) it integrates with Survey tool?Summary: How Live experience cloud support surveys (or) it integrates with Survey tool? Content (required): Version (include the version you are using, if applicable): 2…
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What does the Service Functional Catalog used for in PIM?Summary: Can we get the Categories created in PIM directly in Service Request Categories? We have a option of Functional Catalog Are which is Service. Where does that op…
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what configuration needed for reflection of create article button in authoring page of b2b instanceSummary: create article button in authoring page under knowledge offering in not appearing. Content (required): In oracle b2b Infosys instance i created a user and assig…
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Please need to know why the system calculate time remaining 2 days instead of 1 dayand schedule from 9 AM to 5 pm from Sunday to Thursday. -
How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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how to manage queue in live experience so that an associate should not be idle for a longer time?Summary: how to manage queue in live experience so that an associate should not be idle for a longer time? When Shared queue is enable in a team (so all the available as…
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How to manage skill and role of users in b2b cloud and live experience?Summary: How to manage skill and role of users in b2b cloud and live experience? Content (required): Let's say there is a user which has administration role in b2b servi…
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How to route the call to appropriate account/service request?Summary: How to route the call to appropriate account/service request in Live experience? Content (required): If the End user has an account in b2b and has raised SR and…
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Does Live experience cloud offer live chat?Summary: Does Live experience cloud offer live chat? Content (required): Does Live experience cloud offer live chat? Like can a end user first have a chat with the assoc…
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What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a…
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Is Live experience HIPAA compliant?Summary: Is Live experience HIPAA compliant? Content (required): Is Live experience HIPAA compliant? Pls share Data security documentation links Version (include the ver…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list
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To see if different Inbound Email template can be used based on the Fields in B2B Service Request.Summary: To see if different Inbound Email Template can be used based on the fields (SR Type, Site) in a Service Request in Oracle B2B Service. Content (required): Versi…
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If the Attachments in Service request are getting cascaded to Tasks in OFSC?Summary: If the Attachments in Service request are getting cascaded to Tasks in OFSC? Content (required): Version (include the version you are using, if applicable): Cod…
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w…
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what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…
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We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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Is it possible to add custom values to the Compose field on Message subtab of Service Request DetailSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):