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Fusion Service
Discussion List
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Is there a way to Create Products in Sales for Service without Item Master setupsSummary: We are implementing CX service, Sales in place already. Need to define Products and hierarchy for Service tech to use or link the Knowledge content. Do we need … -
Default Work Order Search in Service Request TabSummary: Hi, Is there any way to change the default search on the Work Orders sub tab on Service Request to "All Work Orders" instead of "Open Work Orders": I couldn't f… -
Custom ESS job reflects in Scheduled Processes only to some users, and not other usersWe have developed a custom ESS job to Delete Draft Invoices and observed that this job reflects in Scheduled Processes only to some users, while few users are not able t…
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"Attachment1":"FAILED" Error While attaching document on Payment using SOAP API(With cleared status)We have a requirement to attach a PDF document to "Cleared Payment" using the SOAP API (localdomain/fscmService/ErpObjectAttachmentService). While trying to execute this…
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Work Order - Parts DetailsHi Team, In Work Order, we have part details tab. When work order status is Started / Suspended, Create Parts (+ Icon is disabled) how to enable this for work order stat…
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How can we View Email ID while hovering of the mouse pointer in Service RequestSummary: How can we view an Email Id of the Sender and receiver just by hovering on the symbol. This is a Customer's requirement to get the details just by hovering over…
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h… -
Customer Site Creation API URL and Appropriate PayloadHi , I am currently using the following Soap URL for customer site creation: https:///crmService/CustomerAccountService However, I am encountering an issue as certain ma…
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The same service category cannot be used for more than one BU.Summary: Hello community, We need to use the same service categories for more than one BU, currently at GUI level it is only possible to select a single BU for each cate… -
Unable to edit the Queues in ServiceI have added some queues, However I am unable to edit the Distribution, Overflow Criteria, etc. Please see the attached screenshot. Any help is appreciated. -
what comes OOTB for deleting an attachment from CASESummary: Hello, What comes OOTB for deleting an attachment from CASE Content (please ensure you mask any confidential information): Version (include the version you are …
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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Groovy script to move or copy attachments from one account to another account recordSummary: We have a requirement in which we need to move or copy attachment (only png pictures) from one account to another account record via groovy in oracle sales clou…
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How to integrate Oracle CX with Five9 call center applicationSummary: How to integrate Oracle CX with Five9 call center application Content (please ensure you mask any confidential information): We want to understand if there is a…
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How to get complete API for audit reports for application configuration changesSummary: How to get complete API for audit reports for application configuration changes Content (please ensure you mask any confidential information): How to get comple…
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NGS - In Service Telephony integration do we have to design any pages for Client-app and Admin-app?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to customize Service Center and integrate telephony?Summary: Download the source and unzip it. cti_simulator_with_mca.zip Change directory - cd /path/to/cti_simulator npm install - to install the packages npm run build - …
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What's best practice for importing customers for both CX Service and ARSummary: What's best practice for importing and managing customer data between AR and CX Service? Content (please ensure you mask any confidential information): CX Servi…
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how do i capture training needs and plans in olm cloud fusionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to get complete audit reports for usersSummary: Our requirement is we need to integrate our audit logs with third party system. What ever happen in Oracle b2b service cloud we need to capture it in thrid part…
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message?
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Backup existing accesses before the refresh on fusion environmentSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Integration Oracle fusion and CPQ with other rest API application.In Oracle Fusion, we have integrated CPQ and DocuSign applications. We need to change the application from DocuSign to another one with (Rest API). This activity will be…
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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Service Work order OFSC attachment description not coming from OFSC (Redwood)Summary: Greetings, We have an urgent requirement to fulfill on the redwood work order attachment field where we are not able to see the description on the attachment. W… -
How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/how-you-set-up-service-request…
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Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act…
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Implementing case management does affect SLA notifications tos the SR individually?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…