Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another … -
Need correct q parameter syntaxSummary: q parameter that can be used as a "WHERE" clause to filter is not working for != expression Content (required): We need to filter the Fusion Service (OEC) LOV v… -
How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.
-
How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
-
Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): … -
Can an organization request a one-time quarterly update change to ONE of the non-prod environments?Summary: If an organization is updated with Cohort A (Feb - May - Aug - Nov) and will be testing an implementation in "Non-Prod-Environment2", is it possible to request …
-
What is the API for the Geography information/table?Hi community, We are creating a page using Visual Builder, and we want to use the information stored on the Geography table, but we are unable to find the API for a tabl… -
Case Management - Case TypesSummary: Purpose of Case Types in Case Management for HCM Content (required): We are implementing Case Management for HCM and I'm wanting clarification on the purpose of… -
Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line…
-
Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav… -
Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your idea… -
KM Article DeepLink?Summary: What's the deeplink syntax for KM article? We'd like to embed the article link into a custom page for user to click and open the clicked article. Content (requi… -
Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
-
Is there a possibility to remove the slider from the page integration into Oracle Cloud Fusion?Summary: We integrate the page using Application Composer Page Integration Tool but it comes with the right slider (it's not wide to the screen). Can this be in full scr…
-
Service Request Audit History Base TableSummary: What is the Base Table for Audit History Subtab in Service Request? Where is it mentioned in bookshelf. Version (include the version you are using, if applicabl… -
Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?Summary: Draft messages are supported only for the customer response type. (SVC-5295028) Content (required): Hello, we've created a custom Message Type ("MessageTypeCd":…
-
Stripe a Case for HRHD Action PlansSummary: Implementing Case Management for HRHD - client wishing to utilise the 22D upgrade that allows striping a Case for HRHD Action Plans. Content (required): Client …
-
How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm… -
Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…
-
How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
-
How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
-
How to assign Multiple Technician to a Single Service Work OrderSummary: Need to assign multiple technician to a Service Work Order as multiple technician are working together to resolve the issue. Content (required): We have a scena…
-
How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…
-
Can COA start with 0? For example, if the value is 010, will it have any effect?Summary: Can COA start with 0? For example, if the value is 010, will it have any effect? Content (required): Can COA start with 0? For example, if the value is 010, wil…
-
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
-
Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…