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Discussion List
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate… -
Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
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To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…
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Removal of tabs from live experience mobile (Demo App)Summary: Removal of tabs from live experience mobile (Demo App) Content (required): Can we remove tabs from live experience mobile (Demo App) like Basic Guidance, Person…
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Export option other than export to csv in live experience admin consoleSummary:Export option other than export to csv in live experience admin console Content (required): Can We export data of reports present in live experience report tab b…
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Can We create custom report in live experience admin console other than the standard reportSummary:Can We create custom report in live experience admin console other than the standard report? Content (required):Can We create custom report in live experience ad…
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regarding disabled object (CHILD LEVEL CATEGORY) IN B2BSummary: IN B2B Demo instance service offering->service request->manage service request categories. I able to Create top level categorie(KNOWLEDGE BUCKET) but not child …
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Set security context in the scriptSummary: We have a scenario where the record creation requires additional privileges and part of the script should be executed as privileged function. mainFunction_unpri… -
error occured when i try to update user group using rest apiSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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how to integrate knowledge management with oracle field serviceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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IS THERE ANY DOCUMENTS OR ARTICLES AVAILABLE FOR REDWOOD UI FOR B2B KM ?Summary: redwood ui for b2b km. Content (required): ALL INFORMATION REQUIRED ABOUT REDWOOD UI FOR B2B KM. Version (include the version you are using, if applicable): Cod…
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What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
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Is there a way to determine what other fixed choice list field are using a specific lookup?Summary: Content (required): we know that lookup type is reusable, is there a way to determine what are the fields that use that lookup type? Example i have lookup up ty…
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if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
B2B KM article deep link frames are not working OFSC integrationSummary: B2B KM article deep link frames are not working OFSC integration Content (required): Our Client is looking for following requirement on relational DB with artic…
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How to get Primary Contact Party ID using Person Number in Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: We need to get Primary Contact Party ID using person num…Robert Mutton-Support-Oracle 193 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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CKeditor/RTeditor featuresSummary: CKeditor/RTeditor features Content (required): Any document to learn about Rich text editor in B2B service. Requirement: Let say article A is parent article and…
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Next Gen HRHD Custom Field DefaultHi, Has anyone managed to get default expressions working for custom fields in Next Gen HRHD? I've attempted to use the following expression in a custom field of mine, t…
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Table/Subject Area name which stores data for RoutinesSummary: Table/Subject Area name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information… -
Table/Subject Area name which stores data for RoutinesSummary: Table name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information related to R…
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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Requirement for getting an article directly on search with ID or code relational DB in B2B-KMSummary: Requirement for getting an article directly on search with ID or code relational DB in B2B-KM Content (required): DSA has it's own knowledge data base (relation…
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Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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Whether an external tool/engine can work/run for generating recommended article in Service request?Summary: Whether an external tool/engine can work/run for generating recommended article in Service request? Content (required): Whether an external tool/engine can work…
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Offline article content feasiblity on no network areaSummary: Offline article content feasiblity on no network area Content (required): Is there product capablities for Offline article content feasiblity where there is no …
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Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr…
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External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…