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Discussion List
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has … -
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 121 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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Whether a video file is defined as Document Type in OFSC - Oracle knowledge.Summary: Whether a video file is defined as Document Type in OFSC - Oracle knowledge. Content (required): We have integrated B2B KM in OFSC to show Oracle Knowledge sear…
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Conditional sections in B2B Knowledge ManagementSummary: Business has a requirement on restricting visibility to a section of content in B2B knowledge articles based on user group. Content (required): Business has a r…
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Is it possible to edit the Dashboard functionality for HRHD NextGen Service Request?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to edit the Dashboard functionality for HRHD NextGe…
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Service Default calendar is not showingProfile value is empty? -
From where the default calendar showingThe profile value is empty from where can getting the calendar
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Make Springboard Service Requests Icon Opens The Workspace Service Request By DefaultSummary: **This post was created as part of a How to Service Request (SR) How do we make the Service Requests Icon in the Springboard open the workspace version of Servi… -
Is it possible to open a custom tab in Account object when a contact calls in CTI?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to open a custom tab in Account object when a conta… -
REST API To Get All The Queues Associated To A Particular ResourceSummary: **This post was created as part of a How to Service Request (SR) Is there a REST API that gives us all the Queues that the particular resource (based on email, …
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Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…
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One email coming into 2 different mailboxesSummary: We had a recent scenario where an email came into 2 different service mailboxes. One was listed in the To and one in the CC. Only 1 incident was created and bas…
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Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima… -
Ability to close an SR on the same time when an agent is opening itSummary: Content (required): Hi Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the…
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How to send bell notification to other resources when an agent forwards messages to them in SR?**This post was created as part of a How to Service Request (SR)** Release: 22B Summary of the question: Need to Send bell notification to other resources when agent for…Olga Buzatu-Support-Oracle 101 views 2 comments 0 points Most recent by George-Enache-support-Oracle
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How to send only bell notification not mail when add team member to service request?*This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: How to send only bell notification not mail when add team m…Robert Mutton-Support-Oracle 21 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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CKFinder in B2B KMSummary: CKFinder in B2B KM Content (required): In B2C- OKA, image properties have browse server option to upload and store images in CKFinder. Whether Similar feature /…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …
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How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r…
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How to set workflow process for review and approve articles in B2B knowledge management?Summary: How to set workflow process for review and approve articles in B2B knowledge management? Content (required): Workflow process for review and approve articles in…
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Questions about Chat assignment to queues/agents**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: The chat is assigned to a queue based on categoryId that…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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How to import articles with attachments in B2B KM using REST API?Summary: We are able to import article without any attachments using content import API : /km/api/v1/content/import but not for articles with attachments with the help o…
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Can you add a file attachment to a service request through a URL?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: Is it possible to add a file attachment to a service req…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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Create new sectionSummary: how can merge between two widgets (RelatedAnswers, ForumList) to create new widget about last updates answers? Content (required): Version (include the version … -
Is oracle support a TLS handshake for Inbound Email?Summary: **This post was created as part of a How to Service Request (SR) Is Oracle support a TLS handshake for Inbound Email? Content (required): Is oracle support a TL…
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Is it possible to create multiple Standard Coverage under Subscription Management based on Category?**This post was created as part of a How to Service Request (SR)Release: 11.13.22.04.0 Summary of the question: Is it possible to create multiple Standard Coverage under…
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How to add flag on Attachment field in Service request ?Summary: we are trying to add a Flag on Attachment Field but, not unable to get Attachment details through the webService as well as there is no specific object for it a…
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How is the subscription selected for SR Milestone?Summary: Hi, I have two subscriptions - 1 is included warranty, 1 is service agreement. Both of them have covered level of asset (SN#100) and standard coverage with enti…