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Fusion Service
Discussion List
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Is it possible to adjust the Sort Order on the Activity tab in the CX Cloud Side Panel in Outlook?Does anyone know if it is possible to adjust the Sort Order for the Activities that appear on the Activity tab in the CX Cloud Side Panel in Outlook? Currently, the resu… -
Is it possible to have chat survey on the end of the chat without third party provider?Hello, My question is can we have survey on the end of the chat (some default Oracle Cloud Fusion survey) without SurveyMonkey ? Kind Regards -
'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
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Create Submitted message is not getting updated on WorkOrderswe are trying to create Activity in OFS whenever a work order is created. We have used the prebuilt integrations from market place for this job. We were able to successf…
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Allow Work orders- To Be defaultedHi Everyone, Is there any setup to make the Allow Work Order field default to "Y" on the creation of installed-based asset. Or How to achieve the same, by creating the a… -
is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…
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Is there a possibility to have My Knowledge as decision tree browsing view?Hello, we have a requirement from the client to have decision tree browsing view for the Interactive Knowledge base is that possible to achieve in Oracle Cloud Fusion? K…
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how can we change default area-telephone code when creating new contacts?We have a requirement from the client that when creating new contact we need to have Bosnian +387 as default for creation, Can you please help us with this? Kind Regards
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Can we setup internal period for resolving some SRs so the agent can be notified of old SRs?Hello, is there a possibility to add internal period of time (like 2-4 days) and then if SRs is not resolved mark them as critical or something? Thanks in advance.
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Is it possible to change the default sorting of a subtab?Hello, We need to change the default sorting of a standard subtab on Service Request object page. In the service request object there is a subtab in which the contacts o…
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Credit card capturing & pre-auth on Service requestSummary:Hello, We are interested in collecting credit card information and payment preferences within the context of B2B service requests. Additionally, we aim to incorp… -
How can we define payment method on Service Request ScreenSummary: Hi, How can we define payment method on Service Request Screen? How I will make sure that Service Billing which I am generating into Order Management as a Bill … -
AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
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How can I be notified when user response to the message in SR?Summary: When composing a response from SR--> Messages, user receives email notification. How can I be notified when user replies to the email? The user reply can be see…
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Need Deep Link For Work Shift Screen in HCM ModuleSummary: Need To create page entry to access Work Shift Screen under Setup and maintenance Content (required): Need To create page entry to access Work Shift Screen unde…
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How to hide a queue or make it read only for employees when creating a SR in classic HR helpdeskSummary: Need to hide the queue field in create service request page for a particular role. We want it to be visible for the Helpdesk administrator while creating a SR. …
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Masking the Identity of the Customer when Sending a Service Request.Summary: Content (required): Is it possible to set up the Service Center and HR Help Desk functions to allow customers and employees to submit service requests to the co… -
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Do we have any Workaround for search and updating address object in CX service fusionSummary: We have an account which has more than 60 plus address present, when trying to update the address from account screen it is very tough to find the address as on…
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RingCentral integration with Fusion ServiceSummary: Hi Guys, I am trying to integrate RingCentral with Oracle Fusion Service but have not been able to find any specific documents or tutorials. I tried with one do… -
How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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Customer needs to update a custom Lookup using webserviceSummary: We are implementing it and the client needs to maintain this lookup by webservice. using the documentation provided for API's Rest I found this get: https://doc… -
Why same value coming at bill-to and ship-to customer tax reg number filed when we have separate numSummary: For a Customer i have provided "taxpayer identification number" at header level but for this customer there are two different sites(bill-to and ship-to) with di…
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How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.