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Fusion Service
Discussion List
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How to Add Child Lookup ValuesSummary: How do I add the new values in child lookup based on field ResolutionCd. The Parent field is ResolveOutcomeCd. Object is Service Request. Any pointers or links … -
Improve Style Customization in Latest Authoring EditorOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Oracle - MOS Description (Required): … -
Limit on the levels of Service Request Category hierarchySummary: As far as I know there is no limit or restriction on the levels of categories in a SR category hierarchy. I can create child categories to any level. Please cor… -
Action Plan - Business UnitsSummary: When creating a new action plan aciton, is the feature to include the Business Unit still available in the most recent version of B2B? As on some reference docu…
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Survey Monkey is accessible in China? Can someone please confirm this?Summary: Survey Monkey is accessible in China? Can someone please confirm this? Content (required): Please confirm Survey Monkey is accessible in China? Version (include… -
Can we add cc on Inbound message to contacts in Service Request?Summary: Can we add cc on Inbound message to contacts in Service Request? Content (required): Is there a way to parse the email header of the Inbound message and take th…
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DCL field in oracle Engagment cloudSummary: Hi All, Is there any way to add the or conditions in the field. I am trying to retrieve the values of all the Assets which is related to Account and Category we…
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How to enable internal service request in CX B2C sales and serviceSummary: How to enable internal service request in CX B2C sales and service Content (required): is it possible to have internal service requests in oracle B2C service, i…
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Understanding SMS [channel Type and Communication Channel) in Service RequestSummary: Need details about SMS (channel Type & Communication Channel) in Service Request. [Assume customer has an SMS gateway] Content (required): I have to achieve fol…
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Display 2 fields from the same object in another objectSummary: We want to display 2 fields from Address object at Account level. first field is created as Choice List (Dynamic). How do I define the 2nd field so that its val…
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
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List of native fields for native objectsSummary: Is there a resource / document / webpage, where I can find a list of the native fields for the native objects? Content (required): I am looking for a single pla…
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Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
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How to make a record read only based on a field valueSummary: How to make a record read only based on a field value Version (include the version you are using, if applicable): 21C
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Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
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SR Status auto update to ClosedSummary: Service Requests which have status as Resolved are automatically set to the status of Closed after 30 Days(can vary) and become read only. How to replicate this…
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SR Category field not available while creating start, pause, and stop criteria for milestonesSummary: While creating start criteria for milestones I have to give a condition like "Starts When Category Is One Of XYZ". But I dont see "Category" option in Attribute…
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How to modify the outbound email FROM address only for customer bound emails?Summary: How to modify the outbound email FROM address only for customer bound emails? Content (required): All the outbound emails from the system are sent with noreply@…
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Need approval process for custom object record creationSummary: We are looking a way to invoke approval process whenever a new record is added in custom object, which we will be using in PDH. Content (required): We need to t… -
Oracle Live Experience on top of CTISummary: Can we configure Oracle Live Experience on top of a Conputer Telephony Integration? Content (required): Version (include the version you are using, if applicabl…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C…
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Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required…
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How can I capture Category from an inbound email?Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…
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Add Part Details Popup: How can we add new custom fieldSummary: On Service Request detail page we have enable Parts subtab. To add part, a popup appear to select Service Activity code and item details. We have business requi…
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Depot Repair: Service Request "Status" update.Summary: How can we update Service Request "Status" based on action performed in other fusion functional areas eg: 1) RMA Receipt status updated after receiving incoming…