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Discussion List
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Approval of Service Request in B2B ServiceSummary Approval of Service Request in B2B ServiceContent Hi there, As I understand Service Request approval functionality is not available in B2B Service. Though manual… -
Inline Images New Feature in 20CContent Does anyone know what exactly the inline images feature with 20C is supposed to do? It says that they will show up in the order that they were sent, but then als…User_2025-01-31-00-25-12-234 51 views 9 comments 1 point Most recent by User_2025-01-31-00-25-12-234 -
SR and HR HelpDesk on the same PODSummary Any customers?Content Quick question - Do we have any customers which run Service Request (for customer) and HR HelpDesk (for employee) on the same POD? Thanks, … -
Roles required to update the work order using WebServiceSummary Facing an issue when trying to update WorkOrder using CustomerWorkOrderServiceContent Hi, We are trying to update the workorder using the WorkOrderService WSDL a… -
Can notifications be sent even when omnichannel is disabled in HR Helpdesk?Summary Can we send a notification(that a new SR is assigned to you) to an agent to whom we have manually assigned the SR? In this case, we have not enabled the omnichan… -
PUDS configured correctly?Summary How do I know if PUDS has been configured correctlyContent I've gone through the PUDS configuration several times. I approved a self-service user today and recei… -
Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel…
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How to update the SR record when a customer replies to an email or update on DCSSummary How to update the SR record when a customer replies to an email or update on DCSContent There is not an out of the box way for an SR field or status to get updat…
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How to change error into warning symbol in groovy scriptsContent Hi Team, When we put any validations using groovy scripts, we used to pop-up any message through the below syntax. "throw new oracle.jbo.ValidationException("Pop… -
Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk…
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Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using… -
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess…
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Sales – CX B2B Service 20C-D Updates, 21 July 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – CX B2B Service 20C-D Updates session to have them answered during the live event. Post your questions by posting a new comm… -
How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo…
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Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th…
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DevOps for Oracle Service CloudSummary Looking for info to enable DevOps for Oracle Service CloudContent Hi, I am reaching out to the community to check if anyone had implemented DevOps for Oracle Ser…
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Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…User_2025-01-31-00-25-12-234 51 views 6 comments 0 points Most recent by User_2025-01-31-00-25-12-234
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Parent Child SRContent Hi, How to capture parent & child SR? Use Case: We want to create multiple child SRs internally, based on the Customer SR (Parent). Child SR might be assigned to… -
How to have a action link to SR open as a new tab within SR viewContent I have a requirement to have action link open as a new tab within the SR view in Engagement Cloud (not as a new tab on the browser). Please suggest the deep link… -
Workspace and Adaptive SearchSummary Workspace and Adaptive SearchContent Hi, I have some queries 1.Is there any license required for enabling Workspace and Adaptive search or is it free of cost ? 2…
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Service request coveragesSummary Service request coverages and MilestoneContent Hi , We are configured the Subscription Coverages for Service Request object, we found that coverages defined in S… -
401 error while trying to Sync users/roles by Modifying the FA in IDCSContent Hi Everyone, Recently we got the hybrid 2.0 IDCS/VBCS stripe and we are trying to set up IDCS as the primary IDP. We went through the mandatory steps given on th… -
Resource's Not SyncingContent We are seeing that our Resources are not syncing correctly and therefore cannot be search for in HRHD when assigning tickets. I've ran the below processes and th…User_2025-01-31-00-25-12-234 57 views 14 comments 1 point Most recent by User_2025-01-31-00-25-12-234
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Renew the Fusion SaaS SSL certificatesSummary Renew the Fusion SaaS SSL certificatesContent Hi, I received an action required email from oracle saying Oracle will renew the Fusion SaaS SSL certificates assoc…
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Help with email filteringSummary Have other HR Help Desk users found an effective way to filter out all auto response emails?Content Hi B2B community, I am not sure where exactly to post this qu…
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What are the uses of Employee & Resource Roles in OECSummary What are the uses of Employee & Resource Roles in OECContent Hi All, I want to know a good description for roles Employee and Resource What is the purpose of Emp…
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How to select "Bill To" site while creating Service Request in B2B Service.Summary How to select "Bill To" site while creating Service Request in B2B Service.Content Hi, We have multiple Bill To Sites for a single customer so while creating Ser…
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Can we search for Internal Assets in Install Base Page.Summary Can we search for Internal Assets in Install Base Page.Content Hi, We have both Internal and Customer Assets in our Maintenance Organization but when I open Inst…
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Are DFF's available in Service Request Page ?Summary Are DFF's available in Service Request Page ?Content Hi, Are DFF's available in Service Request Page ? If Yes, Can you please let us know what Name/Flexfield Cod…
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Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta…