Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr… -
External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…
-
Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
-
Notification /email notifications on knowledge articles.Summary: Notification /email notifications on knowledge articles. Content (required): Whether a feature to notify user on actions like create, update, publish of an arti…
-
Does product allow follow/subscribe capabilities of articles for user and get notificationsSummary: Does product allow follow/subscribe capabilities of articles for user and get notifications Content (required): Does product allow follow capabilities of articl…
-
Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k…
-
Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
-
How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
-
Full text indexing jobs are in B2B KnowledgeSummary: Full text indexing jobs are in B2B Knowledge Content (required): We see Knowledge search and content batch job and can schedule it but don’t see any jobs for fu…
-
groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
-
Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
-
reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
-
Is it possible to create a new message via e-mail within a created SR by inbound e-mail?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to create a new message via e-mail within a created… -
How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…
-
Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
-
How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
-
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
-
What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 121 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
-
Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
Whether a video file is defined as Document Type in OFSC - Oracle knowledge.Summary: Whether a video file is defined as Document Type in OFSC - Oracle knowledge. Content (required): We have integrated B2B KM in OFSC to show Oracle Knowledge sear…
-
Conditional sections in B2B Knowledge ManagementSummary: Business has a requirement on restricting visibility to a section of content in B2B knowledge articles based on user group. Content (required): Business has a r…
-
NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …
-
Is it possible to edit the Dashboard functionality for HRHD NextGen Service Request?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to edit the Dashboard functionality for HRHD NextGe…
-
1Why Mobile CX Service is not displaying all components like action plans?Summary: Need to use CX mobile app to handle SRs Content (required): Dears, I have a requirement to use the mobile application to handle service requests but it`s very l… -
1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service…
-
How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done…
-
Service Default calendar is not showingProfile value is empty? -
From where the default calendar showingThe profile value is empty from where can getting the calendar
-
Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…