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Discussion List
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Oracle Live Experience on top of CTISummary: Can we configure Oracle Live Experience on top of a Conputer Telephony Integration? Content (required): Version (include the version you are using, if applicabl… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C… -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
How can I capture Category from an inbound email?Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…
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Add Part Details Popup: How can we add new custom fieldSummary: On Service Request detail page we have enable Parts subtab. To add part, a popup appear to select Service Activity code and item details. We have business requi…
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Depot Repair: Service Request "Status" update.Summary: How can we update Service Request "Status" based on action performed in other fusion functional areas eg: 1) RMA Receipt status updated after receiving incoming…
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Modify Standard Field Length in UIContent Hi, Problem Description field in SR object holds 1000 Character. Is there a way to allow only 240 chars in UI level? Thanks, Mohan -
Innovate Oracle Service with an Oracle Bot–Join our Webcast September 15th and learn how ConversatiSummary Oracle Digital Assistant for Oracle ServiceContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of … -
B2B Service Chat Inlay and Custom FieldsContent Is it possible to add a service request custom field or product/category to the B2B chat inlays. It looks like we can only have first name, last name, email and …
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Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se…
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Is Role Delegation in B2B? If an Agent does on leave, how can the SRs assigned to me him be -reassigSummary If an Agent does on leave, how can the SRs assigned to me him be -reassigned to another Agent?Version 21B
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Not able to create OFSC Work order in B2B Service cloudContent Hi All, I am trying to create OFSC work order under a service request in B2B Service cloud but we are getting the below error as popup alert. "ADF_FACES-60097:Fo… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf… -
Order Orchestration in B2B ServiceContent Hi, We have a requirement where we need to do order orchestration in B2B Service. Is there a way to do that? I was able to find Quotes and Orders under Sales ord…
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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internal process userSummary How to find which process uses a certain internal userContent I am encountering an issue where thousands of contacts are being updated in a very short time, usin…User_2025-02-11-12-29-28-935 23 views 0 comments 0 points Most recent by User_2025-02-11-12-29-28-935
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Looking ROQL query for Service Category object using rest APISummary Looking ROQL query for Service Category object using rest APIContent Using URL - "https://cloroxconnections.custhelp.com/services/rest/connect/v1.3/serviceCatego…
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How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all … -
Oracle Service Cloud vs Oracle Right NowSummary Oracle Service Cloud vs Oracle Right NowContent Hi all, I have Oracle Sales Cloud implemented and integrated with Oracle Right Now for the Service functionalitie… -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 61 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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Linking Service Catalog to Service CategoriesSummary Linking Service Catalog to Service CategoriesContent Hi, I would like to know if there is an option within the application to link Service catalog to service cat… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli…