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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
Ability to stop Customer Service Representative from seeing Pricing details in Asset Overview PageHi team, In the Asset overview page, is there anyway the service representative can be made to not see the pricing details in the Last Sales Order Tab, Subscription tab … -
Ability to make the Asset Number field in Installed Base Assets non editableHi, We need the ability to make the asset number field non editable in Installed Base Asset overview screen. Is it possible through application composer? Do we need to h…
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cancelledSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to limit Service Request accessSummary: How to limit a resource to only view/edit Service Requests that they created or are Assigned To. Current visibility with native Customer Service Rep or Sales Re…
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Warned and Compliance Flags are not updating in HR Helpdesk Milestone recordsSummary: We are using HR Helpdesk milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Co…
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Disable Service Request CategorySummary: Hi Team, Upon disabling a service request category , leaves the historical SRs with that category to have just the ID in category field instead of category name…
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How can employee create a case in HR Help Desk?Summary: How can employee create a case in HR Help Desk? Content (please ensure you mask any confidential information): Below roles give access to Case Management as Age… -
Ability to include/exclude fields on Installed Base Assets UIHi users, I want to include some additional fields on the Subscription, Work Orders and Last Sales Order Details tabs on the Installed Base Assets Overview page, and I a…
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Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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Architecture Diagram of B2B Service with Other Modules( Fusion Maintenance Cloud,Fusion OM, etc )Summary ASK 1 : I am looking for Big Picture architecture reference guides of Oracle Fusion Service with Other Modules such as Fusion Order Management , Oracle Maintenan…
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HR helpdesk custom field to populate in standard coverage template to setup a milestoneSummary: We have created a custom field called complexity in create service request page in classic helpdesk, How can we enable the same filed in standard coverage templ…
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23D Feature for reversing transfer to subledgerIt has been announced that in 23D update we will be provided with the option to reverse the transfer to subledger process. Do anyone have any guidance for the feature an…
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How to use Rich Text Editor and Attachments in a custom VO?Summary: Hello community. We have a new requirement here which we need to two features in a custom object: A Field in UI that works as text area rich text editor. A Fiel…
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API only accessSummary: Hello, We need to grant the API access to few user IDs at the same time we don't want to grant the direct application access to these user IDs. The idea is thes…
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What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a…
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How to receive an email notification when your user ID is locked.Hi. forum. I want to be notified by an email registered in the ID when the user fails the password several times and the ID is locked. Can these functions be set up in t… -
Is it possible to send email from service request to email id that is not a contact in Oracle FusionSummary: Is it possible to send email from service request to email id that is not a contact in Oracle Fusion CX B2B Content (required): Version (include the version you…
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23C Oracle Release Update - New Features doubtsSummary: 23C Oracle Release Update - New Features doubts Content (required): Hello, In the context of the new features listed on the 23C update cloud readiness (https://…
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How many maximum values can we maintain in one LOV (List of values)How many maximum values can we maintain in one LOV (List of values)
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…
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what is the join between GL Journal tables to FND_BPM_TASK_B table.I need to created BIP reportI need to create a BIP report with Journal details ,journal approvers and approval comments .But I tired to join between Journals tables with FND_BPM_TASK_B,fa_fusion_so… -
Best Practice for Creating a Service User AccountSummary: What are the recommendations for setting up a Service Account. Content: Hello, We are currently wanting to setup a Service User Account that will consolidate al…
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ADF Error when hiding Disability Info section in personal Details pageHi All, We just came across an ADF error which is triggering when navigated to 'Biographical Info' from 'Personal Details' QA, provided that the disability info section …
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23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using … -
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas…
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Hello, we need rest API to relationships for B2B service requestSummary: Hi, We have a requirement to create B2B service request with relationships. Do we have any Rest API for the same? Content (required): Need Rest API to create re…
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Is it possible to configure pop up message in Standard Dynamic choice list?Summary: Is it feasible to create pop message in dynamic choice list level? Content (required): Hi, I want to configure a pop up message with SR description in Dynamic c…
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Rest API to get countrycodeI have a requirement in OIC for fetching Country code based on BusinessUnit and PartysiteID . Do we have any rest Api's available for this Use case? -
Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …