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Fusion Service
Discussion List
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the … -
How to implement CTI integration module for FusionService with GenesysCloud?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.07.0 Summary of the question: Customer wants to know How to implement CTI integration …Bodhisattwa Mukherjee-Oracle 36 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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Service Request Data retention once the SR is closedSummary: Our business case is we have resolved the SR which is automatically set to closed after X number of days. This is set up with the help of a profile option. But …
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Auto Populate Account from selected Contact on an SR (Redwood)In the classic UI, if a user removes the Account/Contact on an SR and then updates the Contact the Account automatically populates based on the selected contact. Does an…
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Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Moved: Access for Manage Chart Of Account value set valuesThis discussion has been moved. -
Service Request Category Setup and Maint Redwood pagesIn CX Service 23D the Manage Service Request Categories setup task is a Redwood page. We added 2 custom attributes to the Category object in App Composer and published t… -
Could Oracle resolve the domain name to a fixed public IP or within a fixed IP range/subnet?Could Oracle please resolve the following domain name to a fixed public IP or within a fixed IP range/subnet? fa-evfj-saasfaprod1.fa.ocs.oraclecloud.com
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Is it possible to show the Installed Base Asset Lot Number on the Service RequestSummary: We are using both lot and serial controlled products in service. We have the Installed Base Asset Serial Number field on the service request, but we don't seem … -
How to add action plans to a case?Summary: How to add action plans to a case? Content (please ensure you mask any confidential information): The user has both the Case Manager and Case Worker roles. I ha…
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What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
what privilege is required for below requirementswhat privilege is required for below requirements
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I don't find any result in "Help desk - My Help"Summary: Hello, I don't find any result in the "Help Desk - My Help". When I search a word, the system doesn't return any result. How can I do to resolve my problem. Tha…
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Can we enable milestones for HR help desk requests that were created before milestone configuration?Summary: Can we enable milestones for HR help desk requests that were created before milestone configuration? Content (please ensure you mask any confidential informatio…
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How HRHD Agents can manually change the status to 'Closed' ?Summary: HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How …
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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UCM - File expirySummary: What method does Oracle give cloud customers to view disk space utilization for UCM? Specifically for files which have exceeded 90 days, but have not been fully…
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same … -
How to enable the spotlight section on workspace SR details pageSummary: On an Oracle B2B service instance, If I open an SR from the traditional landing page, the SR details page shows the spotlight region at the top. However, if nav… -
how to set a channel by default when the agent open the SR?With the new implementation of redwood for HRHD we are not being able to leave the "email" channel set by default as the first option when the agent views the assigned S…
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Setting up SR visibility through System Access GroupSummary: Multiple conditions in Object Rule in System Access Group are not showing the result as per expectation. Content (please ensure you mask any confidential inform…
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OEC: Date field in Advanced Filter shows in UTC and result data shows in User TZ EST in Landing PageDate attribute 'Debrief Completion Date/Time' in Advanced Filter applies in UTC and the resultant data shows in User preferred time zone (EST) in 'Work Order' landing pa…
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Is it possible to create Service Request with Message in a single REST Call?Summary: I'm trying something like that: POST /crmRestApi/resources/latest/serviceRequests It works to create the Service Request and it even works to create a Service R…
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24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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Triggering Queue notification to all Resource Member of respective queueSummary: Service Request - Notification to all the Resource members of the respective queue. Content :We want to send the bell & mail notification to all the Resource me…
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How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con… -
Ability to autogenerate asset number for manually created assetsHi team, Could you please let me know if it is possible to autogenerate asset number and have it populated in the asset number field every time we are creating a new ass…
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We need to restict data access for other BUHi Team, We must restrict access to the SFA BU service request data, which implies that SFE BU users are not permitted to view the SFA data. For this we copied the custo…
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client …