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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k… -
Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
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How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
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Full text indexing jobs are in B2B KnowledgeSummary: Full text indexing jobs are in B2B Knowledge Content (required): We see Knowledge search and content batch job and can schedule it but don’t see any jobs for fu…
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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Is it possible to create a new message via e-mail within a created SR by inbound e-mail?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to create a new message via e-mail within a created… -
How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…
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Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 121 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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Whether a video file is defined as Document Type in OFSC - Oracle knowledge.Summary: Whether a video file is defined as Document Type in OFSC - Oracle knowledge. Content (required): We have integrated B2B KM in OFSC to show Oracle Knowledge sear…
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Conditional sections in B2B Knowledge ManagementSummary: Business has a requirement on restricting visibility to a section of content in B2B knowledge articles based on user group. Content (required): Business has a r…
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Is it possible to edit the Dashboard functionality for HRHD NextGen Service Request?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to edit the Dashboard functionality for HRHD NextGe…
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Service Default calendar is not showingProfile value is empty? -
From where the default calendar showingThe profile value is empty from where can getting the calendar
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Make Springboard Service Requests Icon Opens The Workspace Service Request By DefaultSummary: **This post was created as part of a How to Service Request (SR) How do we make the Service Requests Icon in the Springboard open the workspace version of Servi… -
Is it possible to open a custom tab in Account object when a contact calls in CTI?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to open a custom tab in Account object when a conta…
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REST API To Get All The Queues Associated To A Particular ResourceSummary: **This post was created as part of a How to Service Request (SR) Is there a REST API that gives us all the Queues that the particular resource (based on email, …
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Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…
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One email coming into 2 different mailboxesSummary: We had a recent scenario where an email came into 2 different service mailboxes. One was listed in the To and one in the CC. Only 1 incident was created and bas…
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Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima… -
Ability to close an SR on the same time when an agent is opening itSummary: Content (required): Hi Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the…
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How to send bell notification to other resources when an agent forwards messages to them in SR?**This post was created as part of a How to Service Request (SR)** Release: 22B Summary of the question: Need to Send bell notification to other resources when agent for…Olga Buzatu-Support-Oracle 101 views 2 comments 0 points Most recent by George-Enache-support-Oracle
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How to send only bell notification not mail when add team member to service request?*This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: How to send only bell notification not mail when add team m…Robert Mutton-Support-Oracle 22 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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CKFinder in B2B KMSummary: CKFinder in B2B KM Content (required): In B2C- OKA, image properties have browse server option to upload and store images in CKFinder. Whether Similar feature /…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …