Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Fusion Service
Discussion List
-
Is Role Delegation in B2B? If an Agent does on leave, how can the SRs assigned to me him be -reassigSummary If an Agent does on leave, how can the SRs assigned to me him be -reassigned to another Agent?Version 21B -
Not able to create OFSC Work order in B2B Service cloudContent Hi All, I am trying to create OFSC work order under a service request in B2B Service cloud but we are getting the below error as popup alert. "ADF_FACES-60097:Fo… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf… -
Order Orchestration in B2B ServiceContent Hi, We have a requirement where we need to do order orchestration in B2B Service. Is there a way to do that? I was able to find Quotes and Orders under Sales ord… -
Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
-
Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
-
internal process userSummary How to find which process uses a certain internal userContent I am encountering an issue where thousands of contacts are being updated in a very short time, usin…User_2025-02-11-12-29-28-935 24 views 0 comments 0 points Most recent by User_2025-02-11-12-29-28-935
-
Looking ROQL query for Service Category object using rest APISummary Looking ROQL query for Service Category object using rest APIContent Using URL - "https://cloroxconnections.custhelp.com/services/rest/connect/v1.3/serviceCatego…
-
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all … -
Oracle Service Cloud vs Oracle Right NowSummary Oracle Service Cloud vs Oracle Right NowContent Hi all, I have Oracle Sales Cloud implemented and integrated with Oracle Right Now for the Service functionalitie… -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 61 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814
-
Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
-
REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
-
Linking Service Catalog to Service CategoriesSummary Linking Service Catalog to Service CategoriesContent Hi, I would like to know if there is an option within the application to link Service catalog to service cat… -
Chat Inlay – Monitor current page costumer visitor and start chat interactionContent Dear community, Do we have any chat inlay (OEC application) parameter which It enables the agent to monitor current page costumer visitor on my portal (OCC appli… -
need to create a drop-down menu read multiple text fields from a custom objectSummary need to create a drop-down menu read multiple text fields from a custom objectContent Dears, need to create a drop-down menu read multiple text fields from a cus… -
Chat Inlay - An Attribute which help me to monitor a disconnected chat interaction on JavascriptContent Dear Community, Could someone help me to know how can i get an attribute of chat inlay which it possibilities to monitor a disconnected chat Inlay Interaction (b…
-
how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
-
Chat Inlay – Open hidden chat inlay isnt worksContent Could someone help me to invoke a hidden chat inlay, please? Because, after that i Search a post on Clould Customer Connect (Invoking the hidden Chat Inlay . Pos…
-
Chat Inlay - data-oit-theme-vars isnt works (Error message appears)Content Hello all, I would like to change my chat inlay theme using a custom specific color (using data-oit-theme-vars). Then, I have implementate a Javascript code (as …
-
If anyone faced this error before when open an existing Service requestContent Hi All, I am getting the below error while opening an existing SR. "Too many matching records found. Specify additional criteria to limit the number of records."… -
Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
-
Status of Service request changes to In Progress when First response is sent by Customer Service RepContent Hi, Is there any seeded configuration/functionality that changes the status of a service request from New to In Progress when Agent/Customer Service rep sends re…
-
B2B Service - How to get a deleted SR back?Content As I see we cannot retrieve the deleted SR back. Will Support be able to updated the deleted flag to 'N' for that particular SR?
-
Incrementally Loads SR Audit Data for BI ReportingSummary Incrementally Loads SR Audit Data for BI ReportingContent we schedules the process "Incrementally Loads SR Audit Data for BI Reporting" on hourly frequency in ou…
-
Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
-
DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…