Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a… -
Is Live experience HIPAA compliant?Summary: Is Live experience HIPAA compliant? Content (required): Is Live experience HIPAA compliant? Pls share Data security documentation links Version (include the ver…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue -
How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list
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To see if different Inbound Email template can be used based on the Fields in B2B Service Request.Summary: To see if different Inbound Email Template can be used based on the fields (SR Type, Site) in a Service Request in Oracle B2B Service. Content (required): Versi…
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If the Attachments in Service request are getting cascaded to Tasks in OFSC?Summary: If the Attachments in Service request are getting cascaded to Tasks in OFSC? Content (required): Version (include the version you are using, if applicable): Cod…
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w…
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what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…
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We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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Is it possible to add custom values to the Compose field on Message subtab of Service Request DetailSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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REDWOOD UI enabled knowledge authoring page in oracle B2B is blank. How can i rectify this issue?Summary: unable to see the REDWOOD UI features for knowledge management in authoring page. Content (required): when I open the redwood enabled knowledge management autho…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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In Message subtab under Service Request object need to change the labels of Message typesSummary: Content (required): In Message subtab under Service Request object need to change the labels of Message types like Customer Entry, to be renamed as ‘Send messag…
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How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
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Enabling visibility criteria on the Messages under Service RequestSummary: Content (required): Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Service Request Object based on the log…
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How to stop the cursor from moving to the top of the page when a notification pops upSummary: Content (required): It happens so that when the client is typing in the solution description box in the service request object and a notification pops up, the c…
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How to make changes in engagement scenario that affect the LX Demo app?Summary: How to make changes in engagement scenario that affect the LX Demo app? Content (required): I Tried to make changes in the default engagement scenario like enab…
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B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link…
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How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
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To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…