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Fusion Service
Discussion List
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How can we disable Oracle Field Service Integration type from Work Order UI in Fusion ServiceWe are using the "Fusion Field Service" integration type for Service-to-Field Service work orders, which is the native integration introduced in 26A. However, for Preven… -
Guided Service Request Process in Redwood Service Similar to Sales OrchestrationSummary: We have a requirement in Oracle Fusion Service Redwood to provide service representatives with a guided process for resolving Service Requests while automatical… -
Custom Smart Actions are not working in Service Request Details PageSummary: Custom Smart Actions created for Service Request object are not appearing on the Service Request Details page, while similar actions created for Sales (Account …
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How do I enable the AI message features available Compose Email screenSummary: In 26B, when editing a Service Request there are new buttons on the bottom toolbar when composing an email, problem description or solution description. See hig…
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Hide quick actions on service details summary pageSummary: Need to extend quick actions to hide and show different quick action for different users Content (please ensure you mask any confidential information): Hello, O…
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Service Center Administration - Workflow AdministrationSummary: We are implementing Fusion Field Service and as part of that i want to trigger emails based on Fusion field Service Work Order status however looks like it is c…
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Default custom field values from Resource object to Service Request page for logged in userSummary: We have 2 custom field on "Resource" object - Business unit and Branch. These 2 fields are setup in Resource Directory for all users. Now, whenever any user log…
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UTC and GMT Timezone visible on Work Order detail PageWe can see two different timezone on Work Order detail Page which is very confusing to Business Users. As per Configuration we have defaulted UTC timezone but not sure w…
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Standard SR Overview Dashboard Showing No Data – Issue with 'Month' Field in Time DimensionHi Community, We are using the standard SR Overview dashboard under Fusion Service (Service Infolets > SR Overview tab). The dashboard is not displaying any data: Create…
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Unable to Make a Field Read-Only on Interaction Page in Mobile Application SetupSummary: We are configuring the Interaction page in Oracle Fusion Service Mobile Application Setup and need one specific field to be read-only. For other pages such as A…
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Redwood UI Smart Action Error: Applying List binding LOV_StatusCd with given set of values leads toSummary: Hi Team, We are experiencing an issue in the Redwood UI when trying to change a Service Request status to 'Closed' via the Update Status Smart Action. Whenever … -
How to configure Service Request Creation Assistant with Chat for creating the Service RequestHi, I am trying to learn the AI agents in that I am working on the Service Request Creation Assistant this agent, Basically this is used to create Service request based …
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How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the boxSummary: How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the box within the Redwood Service Request details page in Oracle Fu…
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Blocked from increasing Max Length for standard 'Case Note' field in Fusion VBS LayoutSummary: Hello, We have a requirement to update the character entry limit of the standard Case Note field on our Work Order Create page from 1,000 characters to 9,900 ch…
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Navigate from Service to Sales Contact PageSummary This article explains how to redirect the Service Contact page to the Sales Contact page in Oracle Fusion Service Extensibility. Some customers do not use live c… -
Oracle Helpdesk Security access for VIP ticketsSummary: in Oracle Helpdesk Nextgen Can VIP tickets have restricted executive level security access and cannot be viewed by all agents Content (please ensure you mask an…
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Oracle Helpdesk -Can AI suggest categories for Helpdesk service requestSummary: Can AI suggest categories based on the description of the request when they come in through email for Helpdesk Nextgen module Content (please ensure you mask an…
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Not able to view Service Request list pageSummary: In our application user able to create new service requests but created service requests are not able to access and SR list page also not able to view. But Post…
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When i clicked on Workorders next generation getting error 'User has no access to view any of the reWhen i clicked on Workorders next generation getting error 'User has no access to view any of the requested Entiy' User already have required roles and Redwood already e…
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The "Edit Access Hours" button is not appearing under Manage Technician Access SchedulesSummary: The "Edit Access Hours" button is not appearing under Manage Technician Access Schedules in the service profile. We followed the below doc. Overview of Access H…
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In Job application reorder of prescreening questionsReorder of prescreening questions is not changing in job application even after making changes to question library, questionnaire template, questionnaires.
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Fusion Field Service workorder - Native integration error - 26BSummary: Hi Community, I am configuring native integration between FFS and Fusion Service to create activities in Fusion Field Service (FFS). I have completed the guided…
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Unable to see the custom field added to the Installed Base Asset ObjectSummary: I am trying to add the custom field created in Installed Base Asset object in the list page using the Visual Builder Studio. I am unable to see the field added …
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What is the best way to create a Parent/Child Relationship for SRs in HR Help Desk?Summary: We have a requirement from a client for the ability to create Child SRs directly from the Parent SR and the Child SR number should retain the parent SR # -1. Co…
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Unable to find Local Language Address in the Oracle Fusion TablesHi Team, As per requirement we are working on a Report to fetch Local Language details from Manage Locations in oracle Fusion,We have explored most of the tables still u…
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Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM?Summary: Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM? Content (please ensure you mask any confidential information):…
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How to access custom objects in Digital Customer serviceSummary: we are facing authentication and authorization issues while accessing Fusion custom object REST APIs and profile option REST APIs from a Digital Customer Servic…
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Can we merge two different Installed Base Asset (Customer Assets) into one?Summary: Could you please let us know is there any possibility to merge Two different Installed Base Asset (Customer Asset) into one, If Yes please guide us through step…
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Oracle Fusion Service - Service Center Admin Workflow PreferencesSummary: I am trying to enable workflow preferences but i keep getting 403 forbidden error I have access to role - ORA_ZBS_SALES_ADMINISTRATOR_JOB Profile ORA_ASE_SAS_IN…
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How we can load service profiles based on account with associated contacts as well.Summary: Service profiles are retrieved based on the account, but the associated contacts are not being populated. Since manually adding contacts for all data is not a v…