Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Best Practices to work with CategoriesSummary: how to work with categories in groovy scripts Content (required): Hi, Now We have a lot of requirements that want to set information based on SR category (like … -
Best Practices to work with CategoriesQuestion : Best Practices to work with Categories ------------------------------ Body------------------------------------ **This post was created as part of a How to Ser…
-
Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
Redirecting Trading Partner invoices to third party instead of Oracle FusionHello, I have a requirement where going invoices from trading partners in OBN has to be redirected to a third party instead of Oracle fusion. Once the invoices are proce…
-
Visual builder studio persist información in a global variableHello, I want to know if is possible customize a summatory with table fields, for example table with 3 records that have a value column 3,50, 20 how I can customize this…
-
How to restrict knowledge administrator publishing privileges based on content type?Summary: ------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 …
-
How to restrict users to create\update\view SRs for a specific set of BUs?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: How can we restrict users from creating/updating or view…Robert Mutton-Support-Oracle 69 views 2 comments 0 points Most recent by Robert Mutton-Support-Oracle
-
Is It Possible to Support OFS Suspend Functionality in B2B?Question : Is It Possible to Support OFS Suspend Functionality in B2B? ------------------------------ Body------------------------------------ **This post was created as…
-
How to create Work Orders for Service Request in BulkSummary: Customer is looking for when we supply a list of SRs and it will initiate a mass creation of WO's on all of the SR's. And also should allow them to bulk update …
-
How to Add Team Member of Queue as Team Member of Service Request?Question : How to Add Team Member of Queue as Team Member of Service Request? ------------------------------ Body------------------------------------ **This post was cre…
-
How can I expose the live window?Summary: I was wondering how can I expose the live window in order to access the chats that are sent through the DCS applications by the customers? Content (required): V…
-
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Create a Message of Type Response and channel Email using REST serviceSummary: We have a requirement to create a message on a Service Request on an Event. This message should be of type Response and Channel = Email so that an email is trig… -
Keyword Search is taking more time and giving popup error messageSummary: Keyword search error popup issue Content (required): Hi Experts, We are using https://abc.custhelp.com/app/account/questions/list page for keywords searching, f…Jayashankar Lingaiah-Oracle 46 views 1 comment 0 points Most recent by Nicoleta Chiru-Support-Oracle
-
How to get the Queue Owner Details using Web Service or Groovy ScriptingSummary: "OwnerPartyNumber" field in Queue object gives the party number of Queue Owner. But when I try to get the details of this owner contact using webservice "https:… -
How can I give edit access to all users for Accounts and Contacts?We need our Service users to be able to edit/update accounts and contacts. However, since they are not the owner of the Account/Contact and aren't on the team, the recor…
-
Does the B2B Service mailboxes for service have a spam filter in front of them?Summary: Does the B2B Service mailboxes for service have a spam filter in front of them? Content (required): Spam Version (include the version you are using, if applicab…
-
How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is… -
Groovy to route SR to Agents.Summary: We are implementing the HRHD to a company, and they want that the SR are assigne to Resourses without considering the limit of work and even if the resourse are… -
Not able to store data in newly created custom fieldSummary: I have created a field(type text) ServiceActivityBillingType_c in a custom object(child of SR) and trying to store data in it using setAttribute() in a function…
-
Audit History in Internal Help DeskSummary: We are implementing Internal Help Desk (Next Gen). How do I see the history of the Service Request? Content (required): I have configured Audit Policies and the… -
Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
How to find the base table name of a Custom Child ObjectSummary: How to find the base table name of a Custom Child Object. In our case this object has been created as a child object of SR. Version (include the version you are…
-
Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
-
Default Response/Forward Channel - HRHDSummary: We are trying to remove the other email channels as an options when responding in HRHD. Content (required): Our company has an anti-spoofing policy, so we are t…
-
Problem in adding attachment to message on Service Request using REST serviceSummary: I am trying to create an attachment using the below REST service. I have provided the request and response payloads. The response seems to have created the atta…User_2025-02-05-22-14-42-619 21 views 2 comments 0 points Most recent by User_2025-02-05-22-14-42-619
-
Best practices / software to track changes made to fusion instanceSummary: Best practices / software to track changes made to fusion instance Content (required): Do you track every configuration change made in before-production / produ…
-
Linking Custom Fields on the ask a question page on the customer portal pageI have created two custom field on the incident workspace on the agent side, i want to add them on the customer portal on the ask a question page. Am having the below er…
-
How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
-
How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…