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Fusion Service
Discussion List
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How make the Assigned to field mandatroty only after the SR created automatically via email or manuContent Need to add script to make the field to be mandatory only after creating and updating the SR not when creating -
through using email if a customer replies to a ticket & ticket’s Status was Resolved, then the systeSummary can the system do this and if it can not how i can handle this caseContent if a customer replies to a ticket & ticket’s Status was Resolved, then need the system…
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Related Service Request for an SR created via Action Plan actionSummary How to add an SR created via action plan action to orginal SR as a related service RequestContent Hi, I have a scenario - We have last action in the action plan … -
How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv… -
System Error after logging out and logging in as different user in OFASummary while automating OFA using Selenium, getting system error after logging out and logging in as different user in OFAContent Hi all, We are automating the OFA appl… -
How to store Opportunity record in service requests sub-tab ?Content Hi Team, I am having a button as "Create opportunity" which will create a record into opportunity object and a subtab as "Opportunities" in service request layou…
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If the interaction history can be updated automatically when updating message content using APIContent I am using Api to update SR message content but I am not sure when I do this is the interaction history for this update will be inside SR or not
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Changes made by Page Composer not displaying when viewing via "mobile" devicesContent Hi all, we have inserted a text on the home page via Page Composer. (please see yellow marked on the attached screenshot) When logging in via PC, the text is dis…User_2025-02-07-08-20-40-999 32 views 0 comments 0 points Most recent by User_2025-02-07-08-20-40-999 -
Which the SR will have the highest priority to solve it when creating sr with high severity only ,crSummary If the crirtical check box will affect on SR priority or not and if not for what we can use Critical checkbox then
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set up visibility for queue based on business unitContent We want to modify the arrival page of the queue management for managers, the idea is that they can only see the queues that are related to their own business uni… -
Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl…
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‘servicecategory’ table or category table only,Summary servicecategoryContent We are looking for ‘servicecategory’ table, but we could see category table only, also we couldn’t find below columns in category table,pl…
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CONTENT_TYPE_NAME” column name in incident or threads table?Summary CONTENT_TYPE_NAME” column name in incident or threads table?Content we couldn’t find “CONTENT_TYPE_NAME” column name in incident or threads table?Please advise. …
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Activity Due Date Mapping to Action Plan End DateSummary Activity Due Date Mapping to Action Plan End DateContent Hi, In the Action Plan setup I don't see any attribute mapping for Due Date. My requirement is to map ac…
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FAQ notification and approval to usersContent Hi Team, When a new FAQ is created, can we able to send notifications to all business user? I have seen a profile option "CSO_NOTIFICATIONS_PUBLISH" which will s…
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Reminder email for SR activitySummary Reminder email for SR activityContent Has someone setup reminder on SR activity like we do on SLA milestone? I have similar requirement to send email notificatio…
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OFSC Activity update integration not triggered in OIC Oracle integration Cloud.Summary OFSC Activity update integration not triggered in OIC. The integration WSDL is not getting generated after activation of integration.Content Hi Experts, We are e… -
Service Request Assignment process doesn't triggerSummary Service Request Assignment process doesn't triggerContent Hi Experts, We wrote before-insert trigger on SR object to set the status of Service Request to "Pendin…
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file_get_contents not working in CPMContent I have created a opportunity_update CPM, on that based on some condition I'm calling the controller function on CP using the below method $parms = "/opp_id/".$ob… -
Milestones not Applied to SRSummary System dispalyed Time remainig 14 hours instead of 5 mins
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Adding Action Plan to a Service Request based on the CategorySummary Adding Action Plan to a Service Request based on the CategoryContent Hi, Is there a way to add Action Plan to SR based on the Category? Currently we have to do i…
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Time zone is late 1 hour that the expected timeSummary Time zone is late 1 hour that the expected time, SR reported date is late 1 hour and the time zone is not reflected on the SRContent we created new calendar with…
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B2B Service Infolet - "Team Wait Time" doesn't show dataSummary B2B Service Infolet - "Team Wait Time" doesn't show dataContent Hi, I have a problem in service analytics. For a Customer Service Manager login, Team Wait Time i…
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SR should not be resolved unless Action Plan is completed successfullySummary SR should not be resolved unless Action Plan is completed successfullyContent Hi, I have a requirement - If a Service Request is having action plan, It should no…
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Adding Knowledge LocalesContent Is it possible to add new knowledge locales? We are going live in the Philippines and we don't have that as an option. Version 20CUser_2025-01-31-00-25-12-234 30 views 8 comments 2 points Most recent by User_2025-01-31-00-25-12-234
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Service Request Deeplink in Outbound email to open the SR in DCS portalSummary Service Request Deeplink in Outbound email to open the SR in DCS portalContent Hi, I am looking for Deeplink in outbound email to open Service Requests in DCS po…
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Responsys and Facebook Lead Ads integration (Integration Doubts).Summary This topic goal is to help and get help with the integration between Responsys and Facebook Lead Ads.Content We are trying to integrate Responsys and Facebook Le…
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Notification to Resources added to SR TeamSummary We are seeking to send bell notifications through Trigger to newly added Resources to SRContent We are trying to enable a trigger to notify agents (resources) wh… -
Non-serialized items received into inventory does not create enterprise assets in Installed BaseSummary Non-serialized items received into inventory does not create enterprise assets in Installed BaseContent The application auto-creates installed Base instances for…
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Approach to handle Disciplinary and Grievance cases in Help DeskSummary Approach to handle Disciplinary and Grievance cases in Help DeskContent can any expert suggest how to accommodate the Disciplinary and Grievance process in Help …