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Discussion List
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Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
How we can setup loan for opportunity and if we can do that without using policy automationSummary We want to setup loan for opportunity and if we can do that without using policy automationContent according to this guide we need to access loan and set up so h… -
How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to … -
Sr type needed to be added as a condition column instead of the severity columnSummary SLA rule needed to be based on SR type instead of severity so how we can add Sr type column and delete severityContent SLA rule needed to be based on SR type ins…
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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Search Organization and Person tagged as Type = Customer in a single Page/UISummary Search Organization and Person tagged as Type = Customer in a single Page/UIContent Hi Everyone, We have a requirement that needs to search Customers (Organizati…
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing … -
Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the …User_2025-01-31-00-30-32-814 40 views 4 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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OEC Knowledge Copy an ArticleSummary Need ability to copyContent I don't seem to see a way to copy one article to another unless we use translation which it is not for that. Let me give you all the … -
OEC Knowledge Authoring Rich Text Editor issueSummary Getting error and odd behaviorContent In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have t…
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…
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Implementing Knowledge Management, but can't search for any of themSummary Implementing Knowledge Management, created few articles but can’t search for them at "My Knowledge" no article comes outContent Hello, I am trying to implement t… -
Propose SR resolution as KBContent Hi, Can we propose SR resolution as knowledge base in OEC? Thanks, Mohan -
Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Summary Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Content Hi all, I am looking into creating an SR from information that sits in core HR and…
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Service Request Number sequenceSummary In our OEC instance, we have noticed the SR number increments by 10 each time during a session. Is there a corresponding KB doc Id or other documentation that ex… -
Categories in GroovySummary Can I access Categories using newView()Content We want to create a custom Category field validation when the category is selected in the SR. Specifically, we wan… -
Service Request - Part DetailsSummary The item list in the "Add Part" page is emptyContent Hi All, I am trying to add part number to the service request but the list is empty. i did the required setu… -
Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
Send SecureSummary Send Secure through Service requestsContent We are looking for a way to do send secure in OEC with minimal customization like Outlook does. Has anyone accomplish…
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Error integrating to Integration Cloud REST Web Service.Summary Receiving error executing GET method using custom Integration Cloud Web ServiceContent Hi All, We registered a custom Integration Cloud REST Web Service in Engag…
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How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud …
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Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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How to add Install Base Assets to ContractsSummary How to add IB assets to contracts either from the IB creation page or Contract creation pageVersion 19B,19C
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar… -
SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Data Migration of Work Orders (Engagement Cloud - Service)Summary Data Migration of Work Orders (Engagement Cloud - Service)Content Data Migration of Work Orders (Engagement Cloud - Service) Hi, We have about 150,000 work order…
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Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi…
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n…
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Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the …