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Fusion Service
Discussion List
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Service Request - Data Import TemplateSummary How to download Import Template for SR with all detailsContent Hi Community, I want to download import template for SR object with details like Field Name, API n… -
Outlook Pop-UpSummary Outlook Pop-UpContent Hi, We are getting a Pop up in outlook plugin for every 20 mins even though we log in and have synced the contacts. Any help in finding out… -
Where can I find Case Management in B2B Service?Summary Case ManagementContent I enabled Case Management in our B2B Service instance. However I am unable to find where one could create a Case. I checked the Case objec…
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IDCS access/bearer token through WS/GroovySummary IDCS access/bearer token through WS/GroovyContent Hi, Anyone has experience on how to configure WS to get access/bearer token from IDCS? Here is what we need, * … -
Polling On Chat InlaySummary Polling On Chat Inlay LoadContent Hello, Further to the discussion, on the link: https://cloudcustomerconnect.oracle.com/posts/a47db78c62 tried to implement poll…
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Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust…
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News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Install Base Licensing Information.Summary Install Base Licensing Information.Content Hi, Please let us know which license is required for using Install Base module. Regards, Vishnu. Version 20A -
Capture Service Contract in SR levelContent Hi, CSR need to capture the Service Contract detail from the Customer in SR level. Since Service Contract in ERP module, we cant use DCL. How we can show the lis…
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SR and Project Costing IntegrationSummary SR and Project Costing IntegrationContent This is for a customer requirement - we'd like to capture the cost (i.e. material, labor overhead) related to the insta…
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ODA for B2B ServiceSummary ODA for B2B ServiceContent Do we plan to have ODA skill built for B2B Service? Here are some examples of the ODA skills we are looking, Create SR Get SR detail G…
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VBCS App and Engagement Cloud (OEC) IntegrationSummary VBCS App and Engagement Cloud (OEC) IntegrationContent Hi, We want to use IDCS as IdP for both VBCS and OEC, then we will plug in VBCS app into OEC via Mashup. H…
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Unable to create RMA Sales Order because of Pricing Error.Summary Unable to create RMA Sales Order because of Pricing Error.Content Hi, In Service Request -> Parts Tab I have added the Return Broken Product SAC and Ship Repaire…
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System does not update extising SR with the new response coming from contactSummary System does not update extising SR with the new response coming from contact and create new SRContent System does not update existing SR with the new response co…
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No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when…
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Quotation in B2B ServiceSummary Quotation in B2B ServiceContent Dear Champs, Im new to Cx Space and trying to understand if it is possible to have a quotation process be set up soon after an SR… -
Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESSummary Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESContent Quick question - is this profile option reserved for future release? I cannot update it to Yes. I wonde…
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Data Migration StrategyContent Hi, Please share the Data conversion / migration strategy document and best practices for Service object. I have the below Support Doc. Please share your experie…
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We need to show only customized sub tab when the SR channel type for email and be hidden when channeContent We need to show only customized sub tab when the SR channel type for email and be hidden when channel type anything other so if we can do that condition and how …
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IB asset in SR creation flowSummary IB asset in SR creation flowContent When we create a SR, we have to enter customer first, then we can select IB asset. I see two issues, 1. IB asset LOV is defau…
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IB update with customer return SACSummary IB update with customer return SACContent Here is my use case, Customer has IB asset (item#A - serialized item) with SN#123 Customer opens a SR with SN#123 then …
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex…
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B2B KM article importSummary B2B KM article importContent Do we plan to support KM content import with the Fusion Import framework (e.g. FBDI, Import Mgt) at some point? As of now, I only se…
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Additional Service Email AddressesSummary Create additional email addressesContent We have one inbound service email address. We need to add an additional service email address that uses it's own set of …
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DBI to pull the Service request outcomeSummary DBI to pull the Service request outcomeContent Hello All, i am looking to pull the service request details using fast formula, i need this to use in HCM workforc… -
Sales order errors for customer return SACSummary Sales order errors for customer return SACContent Hi, Before I open a Oracle SR, I'd like to check if you have any quick fix for this issue. Here is the detail, …
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SO# logic for SR Part DetailsSummary SO# logic for SR Part DetailsContent Hi, On SR -> Part Details, if I create one RMA (with customer return SAC) and one Ship (with customer install SAC) lines, is…
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IB asset is invalid for the service request business unitSummary IB asset is invalid for the service request business unitContent Hi, I added a IB asset to SR. When I save the SR, I got the following message, ########### Faile…
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A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox