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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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How to import knowledge articles into Engagement Cloud?Content Hi Experts, Is there a way to load knowledge articles in Engagement Cloud? I don't see any object in Import Management that support import of Knowledge Articles?… -
Business Unit of a Service Request created by emailSummary Business Unit of a Service Request created by emailContent Hi Experts, It is to discuss with you regarding the Business Unit of a Service Request when it is crea…
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How to access service request based on the activity statusContent Hi Team, I want to resolve the SR only when the activity status is completed under servicerequest. I tried with object trigger but it is not accepting the activi… -
Is there a deeplink to access knowledge articles under Knowlege > AuthoringSummary Is there a deeplink to access knowledge articles under Knowlege > AuthoringContent Hi experts, Do we have deeplink URL to access the knowledge articles created b…
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Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile oSummary Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile optionsContent Hi All, I see a section "Inactive Knowledge Prof…
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Created a Service Request. Added part. Getting Java.lang.NullpointerException errorSummary Created a Service Request. Added part. Getting Java.lang.NullpointerException error.Content Navigation: Service>Service Request. Provided Title and Account. Go t… -
Fetch Realted Object data by using REST APIContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with type choice list. now i want to fetch all t…
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Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to …
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Workflow notifications tableContent What's the name of the table which holds the information related to the sent notifications from the object workflow (Email notification)? Is it possible to show … -
How to retrieve child object values using SOAP service through groovy?Content Hi Team, I am trying to retrieve a value from contract child object using SOAP service in servicerequest object.Below is the format I have used to give parameter…
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How to keep the attachments in the email templateContent Our customer is expecting that the attachment files which is available in the object level it should be attached with the workflow email. Please give me some sug… -
No access for demo accountContent Hi all, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However it is not working and got a messag…User_2025-02-07-08-20-40-999 89 views 0 comments 0 points Most recent by User_2025-02-07-08-20-40-999 -
Triggering Event not displaying in NotificationsSummary Triggering Event not displaying in NotificationsContent Hi All, In my Sandbox I have defined the trigger under Objects > Standard Objects > Service Request > Ser…
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Response Template for ISR..Summary Response Template for ISR..Content Duplicate request
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Attachment Size Question..Summary Attachment Size Question..Content Hi All, While attaching a file to SR in Service or Help Desk, I get a error saying max file is 10Mb, even though the default va…
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Creating Ticket with new user error in Internal Service request..Summary Creating Ticket with new user error..Content Hi, I created a new User isr-next-gen-hd-user_ww@oracle.com from My Teams/Roles section and provided Internal Help D…
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Send Auto Response based on dynamic criteriasContent Hi Community Members, We are looking for a solution to send customized auto response when customer creates SR using email and it gets assigned to specific queue.… -
Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d…
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Reroute emails with certain keywords in the subject - using regexSummary Prioritising the email system basing on the keywords in the subject - Manage Service Assignment RulesContent Hello everyone, Would like some input in regex forma…
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Brand All Email Messages in SRSummary Is there a way to put a constant header/footer to email messaging in Service RequestContent Hi Experts, Many clients would like to brand their email messages. Is…
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Control SR Category values visibility based on custom Record Type fieldSummary Control SR Category values visibility based on custom Record Type fieldContent Hello Experts, Scenario: We want to utilize Service Request for different purposes…
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Closing ThreadSummary Closing Thread
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Set text field value to null once it becomes hiddenContent Hi all, We have a logic where the text field (Source_Category_Description_c ) becomes visible only if specific value (Other_Value) is selected from the dropdown …
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Email Notification on Change of Fields.Summary We would like to get email notification on the filed changes in the SR..Content Hi ALl, Can you please confirm if this is the correct code to sent notification w…
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…
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Get notification template message as a stringSummary Get notification template message as a stringContent We have a requirement to sent an email notification triggered by SR creation to multiple recipients. The cus…
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Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu… -
Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa…
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Default channel by email entrySummary How configure channel trigger to change if email or normal entry?Content Hello experts. I've created a trigger to set ChannelTypeCd always as WEB. (Clients reque…
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Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…