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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config… -
Implementing Knowledge Management, but can't search for any of themSummary Implementing Knowledge Management, created few articles but can’t search for them at "My Knowledge" no article comes outContent Hello, I am trying to implement t… -
Propose SR resolution as KBContent Hi, Can we propose SR resolution as knowledge base in OEC? Thanks, Mohan -
Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Summary Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Content Hi all, I am looking into creating an SR from information that sits in core HR and…
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Service Request Number sequenceSummary In our OEC instance, we have noticed the SR number increments by 10 each time during a session. Is there a corresponding KB doc Id or other documentation that ex… -
Categories in GroovySummary Can I access Categories using newView()Content We want to create a custom Category field validation when the category is selected in the SR. Specifically, we wan… -
Service Request - Part DetailsSummary The item list in the "Add Part" page is emptyContent Hi All, I am trying to add part number to the service request but the list is empty. i did the required setu… -
Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
Send SecureSummary Send Secure through Service requestsContent We are looking for a way to do send secure in OEC with minimal customization like Outlook does. Has anyone accomplish… -
Error integrating to Integration Cloud REST Web Service.Summary Receiving error executing GET method using custom Integration Cloud Web ServiceContent Hi All, We registered a custom Integration Cloud REST Web Service in Engag…
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How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud …
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Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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How to add Install Base Assets to ContractsSummary How to add IB assets to contracts either from the IB creation page or Contract creation pageVersion 19B,19C
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar… -
SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Data Migration of Work Orders (Engagement Cloud - Service)Summary Data Migration of Work Orders (Engagement Cloud - Service)Content Data Migration of Work Orders (Engagement Cloud - Service) Hi, We have about 150,000 work order…
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Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi…
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the … -
UCM utility to download docs from UCM server has issues with foreign charactersSummary UCM utility to download docs from UCM server has issues with foreign charactersContent Objective: to download Attachments from UCM server and store in local dire…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Engagement Cloud Chat in Custom ApplicationSummary Engagement Cloud Chat in Custom ApplicationContent Hi, I have a requirement for embedding OEC chat in a custom app (without using DCS). Is this functionality ava…
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How to make primary contact as default of the account while creating SRSummary Map the account and primary contact in service request objectContent Hi Team, While creating service request from SR UI, based on the account the primary contact… -
Do the scripts entered in the Server Scripts screen reflect new records only? Or do they cover existSummary Entering a script in the Server Scripts screen functionality issueContent Hello all, I am currently in the Application Composer > Contacts > Server Scripts and t…User_2025-02-04-11-03-51-524 27 views 10 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
How to make the Email field in the Contacts screen mandatory?Summary How to make the Email field in the Contacts screen mandatory?Content Hello all, I have the below script that states that if the Email field in the Contacts scree…User_2025-02-04-11-03-51-524 60 views 4 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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Is there an archive mechanism to archive SR messages?Summary Is there an archive mechanism to archive SR messages?Content Today our customer was asking whether OEC has any archiving mechanism to archive the SR messages. Do…