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Fusion Service
Discussion List
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Best practice to create a custom roleContent Hi, I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. For that I have created a new role w… -
What is the maximum number exactly for the returned recordsSummary Exceeded configured maximum number of allowed input records.Content Exceeded configured maximum number of allowed input records. Error Details Error Codes: EKMT3… -
Custom Fields in HRHD TriageContent Has anyone added any custom fields to the main queue of HRHD? We would love to bring in the employee's Business Unit. I've seen some examples of office hours to … -
Organization Hierarchy in B2B serviceSummary Benefit of having organization hierarchy in B2B serviceContent It seems like unlike Sales, in B2B service, Service request details are accessible to everyone who… -
Advanced REST API QuerySummary How to perform advanced API queriesContent I need an advanced query beyond the basic "q=Column=Value" I have a Custom object joined to the Account object with Ac… -
Channel Required Validation on Sending ResponsesContent Hello, We have a requirement to require the channel when sending a response or forward. I've gotten the attached Groovy Script validation from an Oracle Consulta…User_2025-01-31-00-25-12-234 29 views 2 comments 0 points Most recent by User_2025-01-31-00-25-12-234
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Action Plan AutomationContent Dears, I need to start the action plan automatically after I click Save And Continue in the service request.. how can I do this? Version 20C (11.13.20.07.0) -
How to setup chat assignment rules?Summary How to setup Assignment Rules to assign chats to certain queues?Content Hi, We're implementing the chat functionality on a few portals (we're not using DCS, only… -
This SR is not closed so it is urgent to know the cause pleaseContent created new status under resolved status call "E-resolved" then selected it for this SR and I add this profile "IN DAYS RESOLVED" to be 1 so it should after 1 da…
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I have asked this uestion more and there is no one update me with the answer that i need gus pleaseSummary How to make "Assigned to" field to be required just ony based on the details layout as i mean after the creation onlyContent Pleas need the answer for this today…
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Setting milestone through data uploadContent Hi Team, I have uploaded some service requests through import management and verified that the milestone is not set even after clicked the "update service reques…
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Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t…
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Can we control Status value based on the Categories?Summary Can we control Status value based on the Categories?Content Hi experts, We have a requirement to control the values of statuses based on the category we choose. … -
Please it's important to do this "how to add validation rule to make the field reuired after only tContent I added advanced expression on the details layout but is not working so where is exactly can add the code to validate the field after SR created
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How to make SR status to be immediately closed after be resolved status without any diffrence in theContent After the agent has selected the SR status to be resolved need to changed immediately to be closed so how we can handle this or it is not applicable now
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Download chat transcript or attach it to SRContent Dears, I need to download the chat transcript for the service agent who`s taking chats and attache it to SR as a history but cannot do this, However that`s possi…
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Impact on standard category field in service request objectContent Hi Team, I want to know that which is the best way to maintain SR types either using the standard category or by creating a custom field. Because now I'm using s…
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System Error after logging out and logging in as different user in OFASummary while automating OFA using Selenium, getting system error after logging out and logging in as different user in OFAContent Hi all, We are automating the OFA appl…
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How to store Opportunity record in service requests sub-tab ?Content Hi Team, I am having a button as "Create opportunity" which will create a record into opportunity object and a subtab as "Opportunities" in service request layou…
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If the interaction history can be updated automatically when updating message content using APIContent I am using Api to update SR message content but I am not sure when I do this is the interaction history for this update will be inside SR or not
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Changes made by Page Composer not displaying when viewing via "mobile" devicesContent Hi all, we have inserted a text on the home page via Page Composer. (please see yellow marked on the attached screenshot) When logging in via PC, the text is dis…User_2025-02-07-08-20-40-999 32 views 0 comments 0 points Most recent by User_2025-02-07-08-20-40-999
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‘servicecategory’ table or category table only,Summary servicecategoryContent We are looking for ‘servicecategory’ table, but we could see category table only, also we couldn’t find below columns in category table,pl…
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CONTENT_TYPE_NAME” column name in incident or threads table?Summary CONTENT_TYPE_NAME” column name in incident or threads table?Content we couldn’t find “CONTENT_TYPE_NAME” column name in incident or threads table?Please advise. …
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file_get_contents not working in CPMContent I have created a opportunity_update CPM, on that based on some condition I'm calling the controller function on CP using the below method $parms = "/opp_id/".$ob… -
Milestones not Applied to SRSummary System dispalyed Time remainig 14 hours instead of 5 mins
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Time zone is late 1 hour that the expected timeSummary Time zone is late 1 hour that the expected time, SR reported date is late 1 hour and the time zone is not reflected on the SRContent we created new calendar with…
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B2B Service Infolet - "Team Wait Time" doesn't show dataSummary B2B Service Infolet - "Team Wait Time" doesn't show dataContent Hi, I have a problem in service analytics. For a Customer Service Manager login, Team Wait Time i…
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SR should not be resolved unless Action Plan is completed successfullySummary SR should not be resolved unless Action Plan is completed successfullyContent Hi, I have a requirement - If a Service Request is having action plan, It should no…
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Responsys and Facebook Lead Ads integration (Integration Doubts).Summary This topic goal is to help and get help with the integration between Responsys and Facebook Lead Ads.Content We are trying to integrate Responsys and Facebook Le…
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Non-serialized items received into inventory does not create enterprise assets in Installed BaseSummary Non-serialized items received into inventory does not create enterprise assets in Installed BaseContent The application auto-creates installed Base instances for…