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Fusion Service
Discussion List
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Are DFF's available in Service Request Page ?Summary Are DFF's available in Service Request Page ?Content Hi, Are DFF's available in Service Request Page ? If Yes, Can you please let us know what Name/Flexfield Cod… -
Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta… -
Use Object Attachments in Email TemplateSummary I would like to include object attachments in an email.Content Is it possible send an email via the object workflow and include attachments from the same object … -
How to setup slack channel on Service RequestContent Hi Community Members, Can anyone tell me about how to setup slack channel for Service Request? I have checked setting communication channels chapter in oracle do… -
CTI in Oracle Engagement CloudSummary CTI Adapter compatibility with Telephony Service ProviderContent Hi All, Good Afternoon. Today, most of our customers are looking for a common feature in CRM, wh… -
Learn How Augmented Reality (AR) is Transforming Support and How Oracle B2B/B2C Service Can Help - NSummary Get up-to-speed on how the innovative technology of Augmented Reality (AR) and specifically how AR is transforming support and how you can leverage your Oracle B… -
Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE… -
Unable to create Work Order: Work Order Area is Grayed outSummary Unable to create Work Order: Work Order Area is Grayed outContent Hello Experts! We integrated B2B Service & Field Service. The configuration was a success howev…
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How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
Introducing Hosted Named Users Metrics for Fusion CRM Cloud ServiceSummary Introducing Hosted Named User Metrics for Many Fusion CRM Cloud Service Part NumbersContent ANNOUNCEMENT: Introducing Hosted Named User Metrics for Many Fusion C…
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How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme…
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Service Request - Data Import TemplateSummary How to download Import Template for SR with all detailsContent Hi Community, I want to download import template for SR object with details like Field Name, API n… -
Outlook Pop-UpSummary Outlook Pop-UpContent Hi, We are getting a Pop up in outlook plugin for every 20 mins even though we log in and have synced the contacts. Any help in finding out…
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Where can I find Case Management in B2B Service?Summary Case ManagementContent I enabled Case Management in our B2B Service instance. However I am unable to find where one could create a Case. I checked the Case objec…
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IDCS access/bearer token through WS/GroovySummary IDCS access/bearer token through WS/GroovyContent Hi, Anyone has experience on how to configure WS to get access/bearer token from IDCS? Here is what we need, * … -
Polling On Chat InlaySummary Polling On Chat Inlay LoadContent Hello, Further to the discussion, on the link: https://cloudcustomerconnect.oracle.com/posts/a47db78c62 tried to implement poll…
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Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust…
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News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Install Base Licensing Information.Summary Install Base Licensing Information.Content Hi, Please let us know which license is required for using Install Base module. Regards, Vishnu. Version 20A
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Capture Service Contract in SR levelContent Hi, CSR need to capture the Service Contract detail from the Customer in SR level. Since Service Contract in ERP module, we cant use DCL. How we can show the lis…
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SR and Project Costing IntegrationSummary SR and Project Costing IntegrationContent This is for a customer requirement - we'd like to capture the cost (i.e. material, labor overhead) related to the insta…
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ODA for B2B ServiceSummary ODA for B2B ServiceContent Do we plan to have ODA skill built for B2B Service? Here are some examples of the ODA skills we are looking, Create SR Get SR detail G…
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VBCS App and Engagement Cloud (OEC) IntegrationSummary VBCS App and Engagement Cloud (OEC) IntegrationContent Hi, We want to use IDCS as IdP for both VBCS and OEC, then we will plug in VBCS app into OEC via Mashup. H…
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Unable to create RMA Sales Order because of Pricing Error.Summary Unable to create RMA Sales Order because of Pricing Error.Content Hi, In Service Request -> Parts Tab I have added the Return Broken Product SAC and Ship Repaire…
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System does not update extising SR with the new response coming from contactSummary System does not update extising SR with the new response coming from contact and create new SRContent System does not update existing SR with the new response co…
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No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when…
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Quotation in B2B ServiceSummary Quotation in B2B ServiceContent Dear Champs, Im new to Cx Space and trying to understand if it is possible to have a quotation process be set up soon after an SR… -
Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESSummary Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESContent Quick question - is this profile option reserved for future release? I cannot update it to Yes. I wonde…