Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Attachment Size Question..Summary Attachment Size Question..Content Hi All, While attaching a file to SR in Service or Help Desk, I get a error saying max file is 10Mb, even though the default va… -
Creating Ticket with new user error in Internal Service request..Summary Creating Ticket with new user error..Content Hi, I created a new User isr-next-gen-hd-user_ww@oracle.com from My Teams/Roles section and provided Internal Help D…
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Send Auto Response based on dynamic criteriasContent Hi Community Members, We are looking for a solution to send customized auto response when customer creates SR using email and it gets assigned to specific queue.… -
Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d… -
Reroute emails with certain keywords in the subject - using regexSummary Prioritising the email system basing on the keywords in the subject - Manage Service Assignment RulesContent Hello everyone, Would like some input in regex forma…
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Brand All Email Messages in SRSummary Is there a way to put a constant header/footer to email messaging in Service RequestContent Hi Experts, Many clients would like to brand their email messages. Is…
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Control SR Category values visibility based on custom Record Type fieldSummary Control SR Category values visibility based on custom Record Type fieldContent Hello Experts, Scenario: We want to utilize Service Request for different purposes…
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Closing ThreadSummary Closing Thread
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Set text field value to null once it becomes hiddenContent Hi all, We have a logic where the text field (Source_Category_Description_c ) becomes visible only if specific value (Other_Value) is selected from the dropdown … -
Email Notification on Change of Fields.Summary We would like to get email notification on the filed changes in the SR..Content Hi ALl, Can you please confirm if this is the correct code to sent notification w…
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…
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Get notification template message as a stringSummary Get notification template message as a stringContent We have a requirement to sent an email notification triggered by SR creation to multiple recipients. The cus…
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Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu… -
Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa…
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Default channel by email entrySummary How configure channel trigger to change if email or normal entry?Content Hello experts. I've created a trigger to set ChannelTypeCd always as WEB. (Clients reque…
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Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr… -
Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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Can we hide thread Id in the Response email sent from the Service Request?Summary Can we hide thread Id in the Response email sent from the Service Request?Content When email is sent from SR, it automatically add the thread id in the email. Is… -
Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is…
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If there is any giude or doc please explain the environment upgrade and steps that must be done befoContent If there is any giude or doc please explain the environment upgrade and steps that must be done before the UAT done in the upgraded test env and already this "ht… -
B2B Intelligent Advisor Connector - Custom Revenue Line FieldsSummary Custom Revenue Line Fields not available for input or output mapping using Intelligent Advisor ConnectorContent We are using the latest version of the Intelligen…
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Knowledge Page CustomizationSummary How can I customize Layout Page?Content Hello all I'm having a problem with knowledge. Where Create button is not appearing to a user that has the approppriate R…
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Required field errorSummary Title being required without the actual need toContent Hello all. Guys I've re-configured the layout of SR creation page. Just like the image attached. Though it…
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Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but … -
Best practice to create a custom roleContent Hi, I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. For that I have created a new role w…
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What is the maximum number exactly for the returned recordsSummary Exceeded configured maximum number of allowed input records.Content Exceeded configured maximum number of allowed input records. Error Details Error Codes: EKMT3…
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Custom Fields in HRHD TriageContent Has anyone added any custom fields to the main queue of HRHD? We would love to bring in the employee's Business Unit. I've seen some examples of office hours to …