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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Text Area/Editor not displayed in Service Request > MessagesContent I navigated to Service Request, opened an existing service request and went to Messages tab. I tried to compose an email. Problem is, the text area/editor is not… -
Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR… -
Configuring chat outside Digital Customer ServiceSummary What methodology should be used when configuring a chat window for a portal outside of Digital Customer Service?Content Hello, I have a question. We are trying t… -
Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit -
CX – Oracle Engagement Cloud 18C Service update, 17 January 2019, 9 a.m. PT - Submit QuestionsContent Submit your questions for the CX – Oracle Engagement Cloud 18C Service update session to have them answered during the live event. Post your questions by posting… -
Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound…
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Creating a new Object WorkflowSummary Error when entering the name of the new workflow stating a record already existsContent Hello everyone, I created a new workflow for the service request. But whe…
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Service Request EscalationSummary Is there a way for the application to Escalate a Service Request if the milestone (first response) has been reached?Content Hello everyone, I have a question. Is…User_2025-02-04-11-03-51-524 72 views 7 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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Email content mapping to the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone,I am trying …
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Imported Custom Status is not displaying in SRContent Hi, I'm trying to import different Custom Lookups for SR object (ex: Custom Severities, Custom Sources, Custom Status., etc) in which other lookups are being sho… -
Deep Link format to access subtabs in Service RequestContent Found different deep link format for other objects but none for Service Request. Anyone knows the format? If you have references please link me as well.
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CX – Everything You Ever Wanted to Know About Service Cloud Updates, 6 December 2018, 9 a.m PT - SubContent Submit your questions for the CX – Everything You Ever Wanted to Know About Service Cloud Updates session to have them answered during the live event. Post your … -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …
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Access to web files (similar to Oracle Service Cloud using Webdav)Content We are currently working with a potential client and their specifications requires a lot of customization in the UI/pages. Per research, we are limited by the ca…
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HR Help Desk - Applicants and CandidatesSummary Will HR Help Desk be extended to include Applicants and Candidates as service requesters?Content Will Oracle Cloud HR Help Desk be extended to include Applicants…
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Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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Customer Survey - Approvals Configuration TerminologyContent Hi Engagement Cloud customers, We are seeking your participation in a survey on business policies/approvals related terminologies. We will use the collected info… -
HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl…
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How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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New OTBI Help Landing Page (Cross Posting from Report and Analytics Forum)Summary Starting with Release 13.18.10, a brand-new OTBI Help landing page is available -> https://docs.oracle.com/en/cloud/saas/business-intelligence/index.htmlContent …
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Browser Object in Contact WorkspaceContent I have added a browser object in Contact Workspace at header level. See attached screen Shot. I am unable to find how to adjust the height from top of that Objec…
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
CX – Understanding Quarterly Updates and Guidance for Update 18C, 24 October 2018, 8a.m PT - SubmitContent Submit your questions for the CX – Understanding Quarterly Updates and Guidance for Update 18C session to have them answered during the live event. Post your que… -
Create a custom script in reportSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation and able to get the va…
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SMS - in OECSummary how do we setup SMS channel in OEC?Content What are the steps involved in setting up SMS channel in OEC? What are the requisites from the customer to procure (li…
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SRM - OEC IntegrationSummary How to integrate Oracle Engagement Cloud with Social EngageContent Hi, Do we have any OOB integration like OSvC - SRM (Send to Rightnow) in OEC? Thanks, Mohan -
Engagement Cloud Selling ProcessSummary Integration with third party websitesContent Hello Team, Would like to take your help to confirm can we integrate the OPTY page via third party websites to sell …
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CDM with engagement cloudSummary Engagement cloud flow with CDMContent Hello Team, I need inputs on CDM which now sell with engagement cloud by Oracle. Please do we have some document from which…