Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Chat Inlay - data-oit-theme-vars isnt works (Error message appears)Content Hello all, I would like to change my chat inlay theme using a custom specific color (using data-oit-theme-vars). Then, I have implementate a Javascript code (as … -
If anyone faced this error before when open an existing Service requestContent Hi All, I am getting the below error while opening an existing SR. "Too many matching records found. Specify additional criteria to limit the number of records."… -
Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af… -
Status of Service request changes to In Progress when First response is sent by Customer Service RepContent Hi, Is there any seeded configuration/functionality that changes the status of a service request from New to In Progress when Agent/Customer Service rep sends re…
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B2B Service - How to get a deleted SR back?Content As I see we cannot retrieve the deleted SR back. Will Support be able to updated the deleted flag to 'N' for that particular SR?
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Incrementally Loads SR Audit Data for BI ReportingSummary Incrementally Loads SR Audit Data for BI ReportingContent we schedules the process "Incrementally Loads SR Audit Data for BI Reporting" on hourly frequency in ou…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link… -
DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…
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How to fetch multiple values through view criteria using groovyContent Hi Team, I want to fetch a field's value through view criteria sript when the condition satisfies. As of now, I can get a single value and below is the example: …
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Is there a way to import Standard Coverage for Service Request defined under Subscription ManagemenSummary Is there a way to import Standard Coverage for Service Request defined under Subscription Management?Content Hi All, I have to setup the Standard Coverage based …
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Ability to collect feedback after a service request has been closedSummary After a service request has been closed, it would be good to have a feedback system that can be triggered to collect feedback from the clientContent Looking for …
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Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…
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Service request Migration from one instance to anotherSummary Service request Migration from one instance to anotherContent Our customer has a unique requirement: Customer is using soft launch environment to create real tim…
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New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to … -
Send attachments along with workflow notificationsSummary Attachments need to be sent with BPM workflow notifications when service request is updatedContent Hi All, I have created an object workflow for service request …
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Restricting SR categories while creating SR in B2B ServiceSummary Restricting SR categories while creating SR in B2B ServiceContent Hi, I have a requirement to show different set of categories to different set of users within a…
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Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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java.lang.NullPointerException error while importing data into a custom objectSummary java.lang.NullPointerException error while importing data into a custom objectContent Hi Experts, I am importing data in custom object created in B2B Service. Th…
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need to know why this groovy is not working on activitySummary need to know why this groovy is not working on activityContent the below groovy is giving me the below warning please need your assistance as the requirement is …
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Service – B2C Service 21A Release Overview, 23 February 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2C Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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How to send Email remainders to users for status change within SLASummary Send remainders using SLAContent Hi All, We have an requirement to send remainder notifications to users for specific users based sla defined, is it possible? Re…
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How to import knowledge articles into Engagement Cloud?Content Hi Experts, Is there a way to load knowledge articles in Engagement Cloud? I don't see any object in Import Management that support import of Knowledge Articles?…
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Business Unit of a Service Request created by emailSummary Business Unit of a Service Request created by emailContent Hi Experts, It is to discuss with you regarding the Business Unit of a Service Request when it is crea…
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How to access service request based on the activity statusContent Hi Team, I want to resolve the SR only when the activity status is completed under servicerequest. I tried with object trigger but it is not accepting the activi…
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Is there a deeplink to access knowledge articles under Knowlege > AuthoringSummary Is there a deeplink to access knowledge articles under Knowlege > AuthoringContent Hi experts, Do we have deeplink URL to access the knowledge articles created b…
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Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile oSummary Rel 21A - clarification on documentation related to the Knowledge Managment notifications profile optionsContent Hi All, I see a section "Inactive Knowledge Prof…
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Created a Service Request. Added part. Getting Java.lang.NullpointerException errorSummary Created a Service Request. Added part. Getting Java.lang.NullpointerException error.Content Navigation: Service>Service Request. Provided Title and Account. Go t…
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Fetch Realted Object data by using REST APIContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with type choice list. now i want to fetch all t…
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Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to …