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Fusion Service
Discussion List
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
B2B KM article importSummary B2B KM article importContent Do we plan to support KM content import with the Fusion Import framework (e.g. FBDI, Import Mgt) at some point? As of now, I only se…
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Additional Service Email AddressesSummary Create additional email addressesContent We have one inbound service email address. We need to add an additional service email address that uses it's own set of … -
DBI to pull the Service request outcomeSummary DBI to pull the Service request outcomeContent Hello All, i am looking to pull the service request details using fast formula, i need this to use in HCM workforc… -
Sales order errors for customer return SACSummary Sales order errors for customer return SACContent Hi, Before I open a Oracle SR, I'd like to check if you have any quick fix for this issue. Here is the detail, …
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SO# logic for SR Part DetailsSummary SO# logic for SR Part DetailsContent Hi, On SR -> Part Details, if I create one RMA (with customer return SAC) and one Ship (with customer install SAC) lines, is…
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IB asset is invalid for the service request business unitSummary IB asset is invalid for the service request business unitContent Hi, I added a IB asset to SR. When I save the SR, I got the following message, ########### Faile…
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A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.…
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Milestones not Applied to SR and time remaining and due date not updatedSummary Milestones not Applied to SR
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Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
How we can setup loan for opportunity and if we can do that without using policy automationSummary We want to setup loan for opportunity and if we can do that without using policy automationContent according to this guide we need to access loan and set up so h…
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Rearrange Actions in Action PlanContent Hello, We've created some action plans, but it seems that the actions are in the wrong order. They have the correct prereqs, but is there a way to rearrange the … -
How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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Sr type needed to be added as a condition column instead of the severity columnSummary SLA rule needed to be based on SR type instead of severity so how we can add Sr type column and delete severityContent SLA rule needed to be based on SR type ins…
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen…
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Find Similar SRs using AI - Call for Participation in Oracle's Early Adopter ProgramSummary Early Adopter Program (EAP) - Identify similar SRs using AI to cut down agent resolution timesContent UPDATE (Sept. 2021): The EAP/Beta Program for SR Similarity…
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Translations of HRHD custom fieldsContent Hi all, Is it possible to translated HRHD custom fields? I can only find the translation editor on HRHD categories THanks Sophie Version 19D
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Search Organization and Person tagged as Type = Customer in a single Page/UISummary Search Organization and Person tagged as Type = Customer in a single Page/UIContent Hi Everyone, We have a requirement that needs to search Customers (Organizati…
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …
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Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the …User_2025-01-31-00-30-32-814 41 views 4 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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OEC Knowledge Copy an ArticleSummary Need ability to copyContent I don't seem to see a way to copy one article to another unless we use translation which it is not for that. Let me give you all the … -
OEC Knowledge Authoring Rich Text Editor issueSummary Getting error and odd behaviorContent In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have t…
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…
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Groovy script to move or copy attachments from one Servce Request object to another objectSummary Groovy script to move or copy attachments from one object to anotherContent We have a requirement to copy/move the SR attachment to Accounts when the SR has been…
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Implementing Knowledge Management, but can't search for any of themSummary Implementing Knowledge Management, created few articles but can’t search for them at "My Knowledge" no article comes outContent Hello, I am trying to implement t…