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Fusion Service
Discussion List
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Service Request Number sequenceSummary In our OEC instance, we have noticed the SR number increments by 10 each time during a session. Is there a corresponding KB doc Id or other documentation that ex… -
Email is triggering multiple timesSummary Email is triggering multiple times on Service request objectContent Hi Team, We have two email templates and which will trigger through object workflow based on … -
Customization in Service EntitlementsContent Hi, We have maintained the Account Type in Account level. Our requirement is based on the SR's account type, we have to set the different SLAs. Is it possible? H… -
Categories in GroovySummary Can I access Categories using newView()Content We want to create a custom Category field validation when the category is selected in the SR. Specifically, we wan… -
Passing values from Service Request Page to Contacts Create Page fieldSummary How to pass/set a value from SR Page to Contacts Create Page?Content Hi all, Is this scenario possible in Oracle Engagement Cloud? Scenario: I have a custom FCL … -
Service Request - Part DetailsSummary The item list in the "Add Part" page is emptyContent Hi All, I am trying to add part number to the service request but the list is empty. i did the required setu… -
Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
Send SecureSummary Send Secure through Service requestsContent We are looking for a way to do send secure in OEC with minimal customization like Outlook does. Has anyone accomplish… -
Error integrating to Integration Cloud REST Web Service.Summary Receiving error executing GET method using custom Integration Cloud Web ServiceContent Hi All, We registered a custom Integration Cloud REST Web Service in Engag…
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How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud …
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Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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How to add Install Base Assets to ContractsSummary How to add IB assets to contracts either from the IB creation page or Contract creation pageVersion 19B,19C
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar… -
SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Data Migration of Work Orders (Engagement Cloud - Service)Summary Data Migration of Work Orders (Engagement Cloud - Service)Content Data Migration of Work Orders (Engagement Cloud - Service) Hi, We have about 150,000 work order…
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Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi…
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Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
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Make Service request page to be readonlySummary How to make Service request page to be readonlyContent Hi Team, I want to make all fields inside the service request object in detail page as read only, once the…
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Can we able to get the logged in username and password dynamically through script?Summary Can we able to get the logged in username and password dynamically through script under service request object?Content Hi Team, I have registered OIC rest API in…
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Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the … -
UCM utility to download docs from UCM server has issues with foreign charactersSummary UCM utility to download docs from UCM server has issues with foreign charactersContent Objective: to download Attachments from UCM server and store in local dire…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Engagement Cloud Chat in Custom ApplicationSummary Engagement Cloud Chat in Custom ApplicationContent Hi, I have a requirement for embedding OEC chat in a custom app (without using DCS). Is this functionality ava…
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Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…
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Can w able to disable the default queue in OEC ?Summary While creating SR the default queue is automatically set against the SRContent Hi Team, When a SR is created from Agent UI, automatic routing will not be happen,…
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How to make primary contact as default of the account while creating SRSummary Map the account and primary contact in service request objectContent Hi Team, While creating service request from SR UI, based on the account the primary contact…
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Do the scripts entered in the Server Scripts screen reflect new records only? Or do they cover existSummary Entering a script in the Server Scripts screen functionality issueContent Hello all, I am currently in the Application Composer > Contacts > Server Scripts and t…User_2025-02-04-11-03-51-524 27 views 10 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks