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Discussion List
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SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Data Migration of Work Orders (Engagement Cloud - Service)Summary Data Migration of Work Orders (Engagement Cloud - Service)Content Data Migration of Work Orders (Engagement Cloud - Service) Hi, We have about 150,000 work order… -
Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi… -
HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the … -
UCM utility to download docs from UCM server has issues with foreign charactersSummary UCM utility to download docs from UCM server has issues with foreign charactersContent Objective: to download Attachments from UCM server and store in local dire…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Engagement Cloud Chat in Custom ApplicationSummary Engagement Cloud Chat in Custom ApplicationContent Hi, I have a requirement for embedding OEC chat in a custom app (without using DCS). Is this functionality ava…
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How to make primary contact as default of the account while creating SRSummary Map the account and primary contact in service request objectContent Hi Team, While creating service request from SR UI, based on the account the primary contact… -
Do the scripts entered in the Server Scripts screen reflect new records only? Or do they cover existSummary Entering a script in the Server Scripts screen functionality issueContent Hello all, I am currently in the Application Composer > Contacts > Server Scripts and t…User_2025-02-04-11-03-51-524 27 views 10 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
How to make the Email field in the Contacts screen mandatory?Summary How to make the Email field in the Contacts screen mandatory?Content Hello all, I have the below script that states that if the Email field in the Contacts scree…User_2025-02-04-11-03-51-524 59 views 4 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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Is there an archive mechanism to archive SR messages?Summary Is there an archive mechanism to archive SR messages?Content Today our customer was asking whether OEC has any archiving mechanism to archive the SR messages. Do…
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Application sends the same email twiceSummary When updating the field value of multiple records, the application sends the same email notification twice.Content Hello all, I created a custom field in the Acc…
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Unable to find the Method Name in the Actions and Links screen.Summary After entering a script and saving the script I am unable to find the Method Name in the Actions and Links screen.Content Hello All, I am in the Actions and Link…
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How can I use the API sendNotification to send an email?Summary How can I use the API sendNotification to send an email?Content Hello all, How can I use the API sendNotification to send an email? What script should I enter so…User_2025-02-04-11-03-51-524 46 views 2 comments 0 points Most recent by Mihaela Anghel-Support-Oracle
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Report for Business DaysSummary Trying to Setup a report that identify non working days for a count of incidents created
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Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound…
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Creating a new Object WorkflowSummary Error when entering the name of the new workflow stating a record already existsContent Hello everyone, I created a new workflow for the service request. But whe…
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Service Request EscalationSummary Is there a way for the application to Escalate a Service Request if the milestone (first response) has been reached?Content Hello everyone, I have a question. Is…User_2025-02-04-11-03-51-524 72 views 7 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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CX – Understanding Quarterly Updates and Guidance for Update 18C, 24 October 2018, 8a.m PT - SubmitContent Submit your questions for the CX – Understanding Quarterly Updates and Guidance for Update 18C session to have them answered during the live event. Post your que… -
Create a custom script in reportSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation and able to get the va…
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SMS - in OECSummary how do we setup SMS channel in OEC?Content What are the steps involved in setting up SMS channel in OEC? What are the requisites from the customer to procure (li…
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SRM - OEC IntegrationSummary How to integrate Oracle Engagement Cloud with Social EngageContent Hi, Do we have any OOB integration like OSvC - SRM (Send to Rightnow) in OEC? Thanks, Mohan
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Engagement Cloud Selling ProcessSummary Integration with third party websitesContent Hello Team, Would like to take your help to confirm can we integrate the OPTY page via third party websites to sell …
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CDM with engagement cloudSummary Engagement cloud flow with CDMContent Hello Team, I need inputs on CDM which now sell with engagement cloud by Oracle. Please do we have some document from which…
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Engagement Cloud High level flowSummary Integration flow of ECContent Hello Team, Can you please share the high level integration flow for engagement cloud. As it is integrated with Sales, field servic…