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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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SRM - OEC IntegrationSummary How to integrate Oracle Engagement Cloud with Social EngageContent Hi, Do we have any OOB integration like OSvC - SRM (Send to Rightnow) in OEC? Thanks, Mohan -
Engagement Cloud Selling ProcessSummary Integration with third party websitesContent Hello Team, Would like to take your help to confirm can we integrate the OPTY page via third party websites to sell … -
CDM with engagement cloudSummary Engagement cloud flow with CDMContent Hello Team, I need inputs on CDM which now sell with engagement cloud by Oracle. Please do we have some document from which…
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Engagement Cloud High level flowSummary Integration flow of ECContent Hello Team, Can you please share the high level integration flow for engagement cloud. As it is integrated with Sales, field servic…
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Purpose of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionSummary What is the use of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionContent The description says " Comma-separated list of business objects that automatically cre… -
Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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Using media in Live WindowSummary Live Window doesn't allow access to microphone/cameraContent I am trying to embed a video calling application in a Live Window tab, but it loads the application …
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Single Sign-OnSummary Is Single Sign-On for Live Window application possible?Content I would like to know if Engagement Cloud supports any form of Single Sign-On? I would like to embe…
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Work Order Creation - ErrorSummary Error on WO creationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful documen…