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Fusion Service
Discussion List
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Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a… -
Using REST API to Reply to Service Request MessagesHi, is it possible to use the REST API service to reply to messages in service requests? Specifically, can a message be created via REST by specifying the sender, so tha…
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Getting error- You must select channel for your response because the last customer messageHi Everyone, I'm facing an issue while trying to compose a message in redwood service center in an SR. I created a social channel service request. I'm able to create mes… -
Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha… -
How to get the Billing address details for a receivable Invoice in Fusion using APIsSummary: How to get the Billing address details for a receivable Invoice in Fusion using APIs and which API to use as we dont see any API yet which gives the information…
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Export a copy of Oracle Fusion for Data warehousingDear Oracle Team, Our customer have data warehouse and wants a copy of all tables in Oracle Fusion to be exported at daily rate. We have OIC and tried to implement the s…
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SR Redwood - Conditional Required/Read only Field based on categorySummary: We have an existing logic in classic UI, where in a field is a conditional required/read only based on the selected category, is there away we can have this in …
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How can we remove the other section of edit layout of Service RequestSummary: We are currently migrating the Classic UI of Service Request to Redwood UI and we are seeing these extra section which are not needed by the business. How can w…
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removing other objects in SR Edit pageSummary: we notice that there are some objects visible in SR Edit page (Service Request Details), that currently we are not using. is there away we can remove it in the …
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how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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Looking for Webinars or Sessions on Redwood AI AgentsSummary: Hello, Are there any upcoming events, webinars, or community calls planned around Redwood-based AI agents? We Interested in learning more.
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Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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What is the maximum limit for the note text field in oracle fusionNote Text field comes under CLOB Data type. I am trying to figure out up-to what character length will it accept the text value. If anyone has an idea or had worked on a…
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how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b…
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Is there a way to manage approvals without relying on email in Oracle Fusion Cloud?Hi everyone, I’m looking for an efficient way for approvers in Oracle Fusion Cloud to receive and manage approval notifications without relying on email. Specifically, I…
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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Preenchendo o campo com o IEGostaríamos de saber se é possível deixar o preenchimento do campo da Inscrição Estadual dos clientes como obrigatório, caso informado que o cliente é Contribuinte.
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How to expose the 'Messages' and 'Team'tab as panel in Redwood UI Service RequestSummary: We are migrating our customization from Classic to Redwood UI. I was able to configure items on the Service Request object but I can't find the 'Team' and 'Mess…
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As Social network is sunset, how to integrate Microsoft teams with Fusion using Boomi PlatformIs it only possible to integration Fusion- Microsoft teams using OIC or can we use DellBoomi aswell? If so, can you please provide configuration document.
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Can we write validation Rules using EL expression on a date field in Page Composer.Use Case: User should be restricted from selecting date prior to SYSDATE - 2 Questions: Can we add this validation on a date field using Page Composer? What is the EL ex… -
Why does the error message from App composer not firing after save in Redwood UISummary: We are currently migrating the Service Request object in Redwood and we have a lot of customization including error or popup messages. I am expecting that error…
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How to set E-Mail Channel in Messaging Tab as default?Summary: In the messages subtab of Service Request Object I want the E-Mail-Channel to be set as default. Content (please ensure you mask any confidential information): …
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Ho to edit Resolve Case Layout?Summary: Hi @Karyn Kurland-Oracle, we have OOTB smart action , i,e Resolve case and e want to add and remove some field from that page. Could you please guide us how to …
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How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi @Everyone, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navi… -
Show Service Request in Redwood UISummary: We are planning to add the Service Request to springboard shortcut, but i can't find the correct configuration for redwood UI we want it to defaulted to list vi…
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Goal subtypes creation for a specific goalCan we create separate subtype category for specific goal . As per current setup, if we are making changes in subtype that is reflecting for other goals as well.
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Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…
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Can I add Historical workorders in Fusion Service cloudcan I add historical Service work orders in Fusion B2B clouds with all Available Status (Started ,completed, scheduled ) And with all past dates ? As I cant see the Serv…
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Unable to Fetch Custom LOV Values via REST API Without SR ContextSummary: We need to fetch values of a Custom LOV (e.g., LOVVA_For_Product_c) created on the Service Request object for use in the DCS SR creation page. Currently, the LO… -
Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …