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Fusion Service
Discussion List
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How to make attachment mandatory in service request redwood page in oracle fusion serviceSummary: We are using the Redwood UI for Service Requests in Oracle Fusion Service and want to make it mandatory for users to add at least one attachment before submitti… -
Inclusion of flags at page level for feedbacksSummary: Hello Team, With respect to touchpoints, is there any way to include a flag at a page level to identify negative feedback given during feedback sessions? Kindly…
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unable to get the value of StatusCdMeaningability to default a value using expression Text field: Expression return WorkOrder_WorkOrderToWorkTracker_Src?.ServiceRequestView?.Title -- Able to get value return Wor…
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Scanning outbound emailSummary: Scanning outbound email before sending to the customer Content (please ensure you mask any confidential information): Hi, We are trying to understand if there i…
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How to map a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectIn our custom object Project Closure, we have a Dynamic Choice List (DCL) field called Project Name, which is related to the standard 'Project' object and displays the '…
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"Things to Finish" not Displaying Approvals. Have to go into Bell > WorklistSummary: We are in the process of 25B testing. Notifications to approve requisitions are not showing up in the "Things to Finish" section, only in the Bell notifications… -
Explanation on the 2 options for "Request More Information"Summary: Explanation on the 2 options for "Request More Information" Content (please ensure you mask any confidential information): Hi Experts, I am trying to figure out…
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Migration from Summary Notes to InteractionsSummary: We are migrating a ADF Implementation to Redwood Fusion Service and Sales. We have run into a number of problems with the move from Summary Notes to Interaction…
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How to Bulk Update Service Request with different Business UnitsSo basically, users want to Bulk Update some details on Service Request which has been assigned to different Business Units. How can this be achieved please provide a st…
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Click to dial is not working in Fusion SalesWe've done the integration with third party media toolbar. We're able to receive the incoming call and we're able to make outgoing call once we open the Third-Party tool…
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ERP Sandbox Appearance and CX Redwood/Visual Builder InconsistenciesWe are configuring the appearance of one of our environments and we can see inconsistencies in appearance between ERP and CX after publishing the sandbox we made. You ca…
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Cannot add documents to a caseIt seems that we cannot add documents to a case once it's been created. Is this by design? We are on 25B. -
Conversations don't show up in the case without reloadingWhen creating a new conversation from within a case, the conversation successfully saves but it doesn't seem to actually update the view of the Case itself. i.e. after t…
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The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flag
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How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Service Work Orders - How to restrict work Order records/ transactions based on Business Unit?Summary: How to restrict work Order records/ transactions based on Business Unit? For Example: BU1 User should not have access to the BU2 records and Vice Versa. Content…
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Default Work Order Type based on Custom Category of Service RequestSummary: We have custom field on Service Request with values like CUST_TM, CUST_STARTUP etc. and we have Work Order Type with same values CUST_TM, CUST_STARTUP. But I am…
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how to show Service Request number in My Messages Section in Service Home?Summary: Hi @Karyn Kurland-Oracle how to add service request number in My message section? Content (please ensure you mask any confidential information): Version (includ…
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On Demand Webinar: Activate AI in Oracle ServiceAI is not the future of customer service - it's the present. You can't afford to wait to start leveraging the power of AI to transform customer service. Check out this o… -
Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi… -
How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?
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Need to default value in Installed Base DFF based on a DFF in PIMHi team, We need to default a value in a DFF in Installed Base Assets, based on the corresponding value of a DFF from PIM for that Installed Base item. How can we achiev…
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Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
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Set default value from Service Request to Field Service Work orderSummary: Hi All, I am trying to set the default value from Service Request to Field service related Work Order. Below is the code Please let me know what is wrong with t…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page… -
whatsapp channel configurationwe have a requirement to create service requests from the whatsapp. After creating the SR communication between cs agent and customer should go through the whatsapp only… -
SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the …
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Which roles should I assign to my users so they fall into the following categories?Which roles should I assign to my users so they fall into the following categories? Coordinator: Can view all SRs, accounts, and contacts in read-only mode. Manager: Can…
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Increase/Remove the CSV file download limit in the transaction consoleHi Everyone, Is it possible to increase the CSV file download limit in the transaction console? Currently, we can only retrieve up to 500 records. However, our client re…