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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Fusion Service
Discussion List
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page… -
REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and chec…
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Fusion Service Event Schedule and ReplaysDon't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w… -
Fusion Service Roadmap Updates [2025]Service: Oracle Fusion Service Roadmap Highlights for 25C and 25D [June 2025] Join the Oracle Fusion Service Product Management team as we present the roadmap for 25C an…
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On Demand Webinar: Activate AI in Oracle ServiceAI is not the future of customer service - it's the present. You can't afford to wait to start leveraging the power of AI to transform customer service. Check out this o… -
How to get a specific employee number in groovy scriptHello community, is there a way to get Employee Number from the header in this screen: Absence Records I tried to use this line but it returned null def employeeNumber =… -
MFT4U Server compatibility for Oracle fusion for Corporate card integration Instead of HTTPS ServerSummary: We are in the process of configuring corporate card integration within Oracle Fusion Expenses and have a question regarding the supported transmission protocols…
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Cancellation of Activity in OFSCSummary: After an activity has been created, scheduled for a specific date, and assigned to a resource in OFSC, how long (exact timeframe) do we have the option to cance…
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How to display a new pop-up window on Change order screen when user Clicks on Submit?We have a business requirement, to display a custom message to user to confirm whether they updated specific information on the Purchase Agreement change order screen. H…
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Enable complete button without clicking on edit distributions in account coding workflowIn app notification Complete button is disabled until we click on Edit Distributions and click on save or save and close or cancel on pop up window. We want the Complete… -
Issue with "Create Generic Work Order" Page in Redwood UISummary: Hi Team, We are currently facing an issue with the "Create Generic Work Order" page in the Redwood UI. When clicking the option to create a generic work order, …
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Add Formatting and Image Insertion Options to Initial Help Desk Request CreationSummary: When creating a service request in HR Help Desk, there’s no ability to format text or insert images (such as screenshots) directly into the Detailed Description…
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Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi… -
Manage Receipts UI in Accounts Receivable Not showing results using Descriptive Flex Fields.We have created a Descriptive Flex field with two attributes processed and unprocessed at the receipts creation. If users assigned the processed attribute to a receipt a…
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One or more required receipt image is yet to be submittedSummary: Hi, Business want to complete the audit on expense report where receipts are not attached but justification is added in Expense report. We are getting the below…
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Error while bulk load of Certifying Agency existing with more Business ClassificationHi, I am trying to load the Manage certifying agency task and Exporting the template and then importing with new update where business classification are added in cerrti…
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Is unified layout mandatory for redwood timecardHi, Is enabling unified layout mandatory for Redwood Timecards ? Thanks, Chugil
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Default Ship-to Address Type in Parts Details Page - Redwood UISummary: Default Ship-to Address Type in Parts Details Page - Redwood UI Content (please ensure you mask any confidential information): Navigation: Open WorkOrder > Part…
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?
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Ability to Customize Transfer Order Details page under Parts order SectionSummary: Ability to Customize Transfer Order Details page under Parts order Section Content (please ensure you mask any confidential information): Hi, We would like cust…
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Independent Value set ->Dependent Value set -> Dependent Value Set Setup on DFF.We have a requirement where we want four(Parent Department, Department, Division, Job) DFFF on Request a New Position. When we select a particular value from Parent Depa…
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Need to default value in Installed Base DFF based on a DFF in PIMHi team, We need to default a value in a DFF in Installed Base Assets, based on the corresponding value of a DFF from PIM for that Installed Base item. How can we achiev…
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Business Unit Inactivation - Best ApproachSummary: Best Approach and Recommendations on How to Inactivate an existing Business Unit (with historical data) Content (please ensure you mask any confidential informa…
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Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
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Set default value from Service Request to Field Service Work orderSummary: Hi All, I am trying to set the default value from Service Request to Field service related Work Order. Below is the code Please let me know what is wrong with t…
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whatsapp channel configurationwe have a requirement to create service requests from the whatsapp. After creating the SR communication between cs agent and customer should go through the whatsapp only… -
SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the …
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Which roles should I assign to my users so they fall into the following categories?Which roles should I assign to my users so they fall into the following categories? Coordinator: Can view all SRs, accounts, and contacts in read-only mode. Manager: Can…
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Increase/Remove the CSV file download limit in the transaction consoleHi Everyone, Is it possible to increase the CSV file download limit in the transaction console? Currently, we can only retrieve up to 500 records. However, our client re… -
CX Service UI Extension App is missing - 25A?We cannot see the CX Service UI Extension App in VBS, but we can see CX Helpdesk UI Extension. We've tried recreating projects and everything from scratch, and have all … -
Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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REMINDER: Solution Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly…Graham McInnes, OPM Team-Oracle 7 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle