General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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how to migrate customer portal to version 3.8CP version is 3.3 how to migrate the version to 3.8? thanks -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin… -
Email Function attachment not workingContent Dear All, Please help me I'm trying to generate one .pdf file and send mail to user, i sending mail correctly, but attached .pdf not opening due to content type …
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Max file Attachment Size to post an incident - REST APIContent Hi all, Does anyone know what is the max a file attachment size to create an incident via REST API? Is it the same as the one listed in this article? https://cx.…
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Set value in Category widgetSummary: Hello How can I set a value to the category field? I base myself on the example of the following link, but it only applies to Product, how can I do the same for…
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Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv… -
AnalyticsSummary: Hi Everyone, I am trying to pull a report through Oracles rest api, When I enter the date 7/27/2022 it is giving me the chats from 7/26 and 7/27. It is also dup…
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When will you get rid of YUI and move to PHP 7+Summary: When will we move away from YUI and PHP 5? Content (required): I left my previous role and have started a new one where we are evaluating customer service solut… -
Answer Special Settings - no answers are displayedContent There are no seach results returned from standard reports or through Knowledge API. If I remove the special settings filter, the report fetches me result. Any he…
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Chat Inlay CSS issueSummary: Chat Inlay CSS issue Content (required): Hi All, We have included embedded chat inlays on our vbcs home page and we want to do a css change to the pop up. Curre…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…
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Can I create a incident since Customer Portal without Email address?Summary: I need create a incident without Customer Portal if I dont have Email Address. Removing the obligatory field for email address Content (required): Version (incl…
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Product Label need to be changed in Chat InlaySummary: Product Label need to be changed in Chat Inlay Content (required): I have Product in chat inlay. I want to change the label 'Product' to Service. Is that possib…
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems… -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus… -
Knowledge Advanced - feedback procesSummary: Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents) Content (required): Hi, Am looking for…
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Showing date field as calendar in customer portalSummary: Hi All, Can anybody help me to show datetype filed as calender in customer portal ask.php page. Content (required): Version (include the version you are using, … -
Hide customer portal content based on specific SLAContent Is there an out of the box method to show/hide content on the customer portal by using a specific SLA name/id? I see the section in the page tags where you can s…
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How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,…
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How to create a new menu field in custom object via PHP(Custom process)Summary: Hi Team, I have configured two custom objects with the following fields. Custom object 1 - x_abc: Community,building,floor (all are text fields) Custom object 2…
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Dynamically set default_value in the ProductCategoryInput widgetHi I understand that seemingly the only way that one can dynamically set the default_value of the ProductCategoryInput widget would be to extend the OOTB widget. Underst…
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Is it possible to send email using mailmessage and pass the mailing ID for the html body?Summary: I want to send email using mailmessage but pass the mailingid in the html content. Content (required): Version (include the version you are using, if applicable…
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How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…
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How to get the value of the list of Product and Category values in the Customer Portal from Java ScrSummary: I am trying to obtain the value of the list of "Product" and "Category" values of the Customer Portal, this is so that it depends on the value that these two …
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Implementing SSO on CP using Azure AD - Issue EncounteredSummary: Hi All, I'm trying to implement SSO on CP using Azure AD as the IdP. Here's the Azure side configuration. In the Azure AD end, the NamedID attribute has been ch…
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We wanted to know if any user has disabled the "severity" field on the SR detail pageWe wanted to know if any user has disabled the "severity" field on the SR detail page. if yes, then what is the reason to disable it? if no - then what is the recommenda… -
Create New Incident via API and Suppress Email NotificationSummary: Content (required): I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would l… -
Search API for OKCSSummary: Including mispelled words in search question REST API for Knowledge Advanced Content (required): OKA and Customer Portal caters for mispelled words search by de…
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Moved: ERP connection failure -Oracle Integration Cloud Service(OICS)This discussion has been moved. -
Looking for suggestion to mark external links, so they can be opened on a different tab in cpSummary: We have a widget containing links to different stuff. Articles, channels, external sites. What we like to achieve is to add a Boolean to our channel for usefull…