General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Upcoming webinar, May 25: Cloud Security Best Practices in B2C ServiceWe are pleased to announce our upcoming live webinar on "Cloud Security Best Practices in B2C Service", the latest offering from the CX Services Solutions Support Webina… -
Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med…
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Can we send .MSG / .MHT file send thru rest api ?Summary: We are trying to export file attachment thru rest api using base64 encoded string as mentioned in documentations link, However the process mentioned is not work… -
Importing Staff Accounts Using Data Import WizardSummary: Is it possible to import logins/accounts into Oracle B2C? Content (required): Is it possible to import logins/accounts into Oracle B2C? If so how would you go a…B2C Service Technical Support-Oracle 8 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…
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Can the data dictionary be exported ?Summary: I need to make a the details of a few table s available to third parties. They don't want to deal with OSC they just want the table/column details IS there anyw…
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Updating answer solution field with BUI EXtension works in Chrome but not in FirefoxSummary: Updating answer solution field with BUI EXtension works in Chrome but not in Firefox Content (required): We have a workspace extension in place that appends reu… -
Application Composer- Can't find Specific usersSummary: Content (required): Hi all, In Application Composer- object workflows I try to send email/tasks to specific, but I can't find them - Not by searching first name…
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how to integrate between OTP and Right nowSummary We want to enable OTP using email to access the right now customer portal, so we need answers for the below questions. Content (required): Can you provide the be… -
Recommended Third Party Social Media SolutionsSummary: Recommended Third Party Social Media Solutions Content (required): Hi All, Apart from Sprinklr, what are the other commonly used/recommended social media soluti…
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Obtaining Supplier information in Service RequestSummary: Fetching the Supplier information in Procurement module into the Service Request. Content (required): Our client has a requirement of associating the Service Re… -
Workspace Triggers: "input control value changed" and "input control value selected"Summary: We would like to understand the difference between the workspace rules triggers: "input control value changed" and "input control value selected" Content (requi…B2C Service Technical Support-Oracle 41 views 1 comment 0 points Most recent by Angel Jimenez-Oracle
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Contact source - KimportHi folks My marketing team have been analysing all our contacts and where they came from. I've been able to answer most of their questions using the Contact Source field…
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How long can I postpone updating my B2C Service site?Summary: How long can I postpone updating my site? Content (required): I would like to postpone the update of the production site as much as possible. How long can I pos…B2C Service Technical Support-Oracle 3 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Determining who deleted staff accountSummary: I need to know who deleted an account on our site. Content (required): I need to know who deleted an account on our site. Version (include the version you are u…B2C Service Technical Support-Oracle 11 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Data Import Wizard availabilitySummary: Is the Data Import Wizard available in BUI? Content (required): Could you let us know if data import feature for CO is enabled in BUI or it is only in Agent Des…B2C Service Technical Support-Oracle 1 view 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Redirect an end user on customer portal page to the external IdP for SSO loginSummary: Redirect customer portal user to SSO for authentication Content (required): The desired SSO flow is, when a customer enters customer portal, they click login an…B2C Service Technical Support-Oracle 13 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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How to shut off rules automatically in test environment?Summary: We have escalation rules that I don't want to fire in when we clone our production environment to a test environment. How do I get the Advanced Business rules t… -
BUI Extensions for Meeting RecordingSummary: To provide a sample solution and documentation for initiating and attaching Live Experience (LX) meetings from within Incidents and storing the engagement detai…
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Using curl to upload a file attachmentSummary: Does anyone have the code to upload a file attachment by php. Content (required): Does anyone have the code to upload a file attachment by php. I keep getting "…
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How do I display Products and Category on the Chat Launch Page?Summary: I have enabled FLD_PRODUCT_ENABLED and FLD_CATEGORY_ENABLED I have updated the chat_launch.php file to include -
Bulk Delete Using RESTContent Hi, Did any try bulk delete using REST for Custom Objects. My query does not work https://your_site_interface/services/rest/connect/version/queryResults/?query=D…
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How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…
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B2C Chat CustomizationSummary: Customer wants to use the chat inlays look and feel for the B2C chat. Content (required): Customer is using B2C syndicated chat with engagement engine on their … -
Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience.Content With Inlays, your customers don’t need to navigate a… -
Allow people to access Oracle instance without AD and SSOSummary: We have an requirement to have externals as part of the system just to provide feedback for employee's. These externals is not in Active directory and SSO login…
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Is it possible to automate the creation of accounts and departments in to Oracle Fusion?Summary: We have to add the new accounts and departments in to Oracle fusion on a monthly basis which we are doing manually as of now. Going forward, we are looking ways…
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Data Lifecycle Policies - How often does it run?Summary Data Lifecycle Policies - How often does it run?Content In a test site I created Data LifeCycle Policy on a custom object to purge all the data from yesterday. I…
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Ad Hoc Form DistributionSummary: How to send questionnaires/forms one a one-off/ad hoc basis. Content (required): We've been trying to figure out if there is a way to send something along the l… -
How to use setDataHandler() to edit/change report cell dataSummary: Content (required): Hi, I am developing a BUI report extension to update report cells of an existing report. For this I use the setDataHandler callback. The cal…
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B2C Service Customisations CI/CD Pipelines UsageThis article gives detailed steps on CI/CD pipelines usage described in: B2C Service customisations CI/CD process B2C Service Customisations CI/CD Pipeline Configuration…
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B2C Service Customisations CI/CD Pipeline ConfigurationThis article gives detailed steps to set up CI/CD pipelines described in B2C Service customisations CI/CD process. Detailed explanation on how to use the pipelines confi…