General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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how to migrate customer portal to version 3.8my customer 's CP version is 3.3 how can they migrate the version to 3.8? thanks -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
We wanted to know if any user has disabled the "severity" field on the SR detail pageWe wanted to know if any user has disabled the "severity" field on the SR detail page. if yes, then what is the reason to disable it? if no - then what is the recommenda… -
Does not log in with existing contacts using PTASummary: Hello, I am configuring PTA to use it from an external page. If it is a new contact, it creates it as new and I can login correctly with the PTA URL. The proble…
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Implementing SSO on CP using Azure AD - Issue EncounteredSummary: Hi All, I'm trying to implement SSO on CP using Azure AD as the IdP. Here's the Azure side configuration. In the Azure AD end, the NamedID attribute has been ch…
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Retrieving the LookupName in Integration Cloud mappingSummary: Hi guys, We are trying to retieve the lookupname from some Service CLoud fields such as Source and status. We have created varchar fields on the target to be ab…
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Report variable through REST API analyticsReportResultsSummary Is the report variable accessible through REST API analyticsReportResultsContent Hi, Is it the variable defined in the report accessible using rest API analytics… -
Dynamically set default_value in the ProductCategoryInput widgetHi I understand that seemingly the only way that one can dynamically set the default_value of the ProductCategoryInput widget would be to extend the OOTB widget. Underst… -
Can I create a incident since Customer Portal without Email address?Summary: I need create a incident without Customer Portal if I dont have Email Address. Removing the obligatory field for email address Content (required): Version (incl…
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errorCode:OSC-CREST-00011in Service Cloud Rest adapter in OICSummary: Hi guys, Might anyone have a solution or troubleshooting process for this error. The details of the error is as below: Bad Request 400 <
SSO with KeycloakSummary How to setup SSO between OSvC and Keycloak?Content Has anybody tried to setup SSO by using keycloak as the IdP? I did all the configuration on both sides, create… -
can we control the users on customer portalSummary: as a rightnow admin can we have control to access the list of users who register on on our customer portal and to get an audit trail on them who view which ques… -
how long question is NEW or Updated statusSummary: how long the question will be marked as new and can we control that time from some parameters on the service console also how long the question displayed as upd…
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Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…
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Missing Service Cloud Tables in REST adapter of Integration Coud ServiceSummary: Hi Guys, I am trying to push data from Service Cloud to an on-prem database. I noticed there are some tables that are missing from adapter such as inc_performan…
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can we limit access to the customer portal to a specific domainSummary: can we limit the access for the customer portal to a specific domain and how? thanks Content (required): Version (include the version you are using, if applicab…
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can we add a section last updated questions to the customer portalSummary: the agents are going to use the customer portal for query for questions and answers, they need to add a section contain all the updated answers of the last two …
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Server Name to connect to Microsoft Power BIContent I have a developer who is trying to connect Oracle Service Cloud to Microsoft Power BI. He says he just needs the server name of their OSC instance. Any idea how… -
Accessing KA answer content to show to search engine spiderSummary: We have content that normally requires a support contract (ie, logged in user with a specific user group permission) to access. We want that content to show up … -
Knowledge Advanced Analytics ReportsContent Hi, I have found that there are very limited set of tables for generating reports for KA . Can anybody help me to know that if how can I generate a report in whi… -
How to correctly display chat inlayI'm trying to implement a digital customer service chat inlay following the documentation at: However, after inserting the html snippet and the script provided on the do…
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How can I change the thread name?I need change the default name in the threads to a specific name. For example: when the customer to respond I need that the name be "Customer" and when the operator to r… -
I can't add the Oracle Live Experience SDK to my Android Studio project.Summary: I have purchased a LiveExperience license and am trying to integrate it into an Android project, but I cannot add the LiveExperienceFramework to my AndroidStudi…
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File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
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How to edit the Incident Channels - like changing labels.Summary: The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc. Content (required): The Ask is that How do we edit the Op… -
How to hide chat inlayHi All, I want to hide the inlay chat based on click event. Below code is to show inlay, Same as any code to hide the inlay please share the hide inlay script. oit.fire(…
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INotificationContext not showing messageSummary: Content (required): Hello, I'm triying to use the INotificationContext for the BUI usage, but the message is not showing Please see below error and code Code Sn…
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How to Select holidays in SLA in bulkSummary: Hi, We have around 300 SLA defined in the system and we need to map Holidays to it .Holidays have been added in the system . Is there a way we can do this witho…