General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Problem Approval Email double clickHello everyone, we have encountered a problem when a user receives an approval email, and accidentally clicks twice and approves the same email twice, he receives an ema… -
Empty contacts being created with audit log showing "From Create Login"Content Hi, I was wondering why there were empty contacts being created in my site. The audit log only shows one line with a description of "From Create Login" Our insta… -
Git or any other versioningContent Hi,Has anyone had any luck using Git to version/branch/commit and all the good stuff that GitHub/GitLab allows?Any advice/sharing of experience would be most wel… -
Can We get Business Unit details using WorkersLovSummary: In WorkersLov we are getting Business Unit Value as Null. Is there a way to get Business Unit value when we invoke WorkersLov API. Content (required): In Worker… -
Chat Inlays - custom events for inlay open and start chat optionsSummary any cust events available for actions inlay opening and chat startContent Hi, We are looking to capture statstics of how many times inlay opened and how many sta… -
Custom Object Rule LogSummary: Hi, Where can we find the Custom Object Rule Log . The .net console shows only the rule log for the standard objects. If we have created a rule on a custom obje… -
TalentProfile: Unable to update Performance Rating using HDLSummary: Hello Everyone, I am facing an issue with Performance rating, like i am unable to update an existing performance rating of a person. Content (required): Includi…
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what is effect of new vulnerability affecting Apache Log4jSummary: Content (required): December 10th, Oracle released Security Alert CVE-2021-44228 in response to the disclosure of a new vulnerability affecting Apache Log4j, ju… -
Incident indexes exceededSummary Advice 15, effictive 30 max indexesContent Hi all, The current incident object allows (as of 21A) a total of 30 indexes. This was 23 in prior releases. Oracle su… -
How to Generate a PDF Document containing custom object and field information in Oracle RightNowHi, Can someone help me on how to generate a PDF Document containing custom object and field information in Oracle RightNow. There is requirement to generate a PDF Docum… -
Community WidgetSummary: Has anyone had luck with the widget that adds a question from the community to your notifications? Content (required): I am able to add them but I don't get ema…
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Error running querySummary: Hello, I am getting " Error running query" when inserting a new custom object record because some Integer field is missing a default value, though, making it re…
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BUI Analytics Extensions - Manipulate the values of a reportSummary Which parameter should I put in the .addTableDataRequestListener (Agent Browser UI Extensibility Framework)?Content I would like to manipulate the values of a re… -
How to display categories dynamically.Summary: Here I need to hide and Show Product 1 Product2 Category based on contact type. If A Contact type is SCM I need to show product1 and hide Product 2 in Categorie…
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Is it possible to compare 2 fields in a condition creating an Email Template?Summary: I am trying to create an Email Template, I need a condition using 2 fields one in the Incident and the other in the Incident -> Contact. I only find the way to …
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Messages Tab and Response By TypesContent I have received the below request and wondering if this is even possible with configurations, guided assistance or workflow? I've looked at workspaces and don't …
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Open Login for FacebookContent (required): Hi, I am currently on CP version 3.8 and am trying to enable the open login feature, so that users can login with facebook . I have followed process …
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CPM Error - Address CreationSummary: I'm trying to set "Country" value to the Contact Address Standard Field through CPM. But CPM throws an error. Any idea will be helpful Thanks, Seethalakshmi S C… -
How to keep an answre at the top of Answers ListSummary: When I publish an answer with Fix at Top as the Display Position, that Answer does not show up on the Answers/List page Content (required): How do I get a speci… -
KA REST API - problem with AuthenticationSummary: Trying to use Postman for testing API, but when I try to authenticate API User it returns error. If I generate the auth token via PHP Okcs model (makeApiRequest…
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Fetch Display Name of FCL when querying a resource like Get all Opportunities using REST APISummary: How to Get the Display Name of a Fixed Choice List along with the response when querying a resource say Get all Opportunities Content (required): Relative URI: …Shivakumar Ayyanagowdar-Oracle 13 views 0 comments 0 points Started by Shivakumar Ayyanagowdar-Oracle -
Removed Links in Question Receipt emailContent (required): Hi All, For some reason OSvC removes the links in the Question Receipt email. So whenever customer sends us a link, we're able to see this link, as o…
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About "Top Answers Inlay", how to set the filter of product and category.Summary: About "Top Answers Inlay", how to set the filter of product and category. Content (required): I would like to know is how to set the filter of product or catego…
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Sample HDL file to load the Assignment 2 informationSummary: Hello, Can someone please share the HDL format to load the Assignment information? I have a DFF called "Level" when I am trying to load the Assignment informati…
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Workspace Fields in Analytics ExtensionSummary: Hi All, I am working on an analytics extension which requires fetching some of the workspace fields before fetching the report columns. Since I want to fetch cu…
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Child Incident Category from ParentSummary: Child Incident Category from Parent Content (required): Hello, I'm wondering when a child incident is created, is there a way that it can automatically have the… -
Adding contact scripts on the contact WorkspacesSummary: how do i add scripts to the contact workspace ref below thread https://community.oracle.com/customerconnect/discussion/72936/desktop-agent-deny-duplicate-phone-…
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How do I remove Display Name from Create an Account Dialogue box?Summary: Customer Portal: Create an Account: Remove Display Name Content (required): I have removed the display name input from Standard.php and it is still showing up i…
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Community Keyword SearchSummary: I am needing the practical method to keyword search out community posts. Content (required): I have looked up and down for a way to search our community posts b…
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UGH... Custom field capContent This is an issue that goes back decades with Service Cloud. Our site has been at the max custom field limit for years. Has there been any workarounds to expandin…