General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Answer Creation on Customer PortalContent Dear Gentlemen, We are trying to have custom functionality on customer portal to create answers, we tried with standard FormInput widget and custom widget both, … -
Failed To Configure ConnectionContent Hi, We are getting error message "Failed to configure connection" after logging into RN. Please find attached the screenshot. It seems this error occur when ther… -
Business Rules basic questionsContent Hi, I am learning about Business Rules, but I have two fundamental questions. I have attached an image showing the example case & the questions: 1) There is a ru…
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Extend Feedback WidgetContent Hi, I have a requirement in customer portal. in answer feedback page when click on No button, it pops up one form to submit feedback, same functionality i need t…
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Fixing « Category » field as a parameter in Customer Portal ask page URLContent Hello, I am using a Customer Portal Custom widget to dynamically show forms depending on the value of the menu field “Category” in the ask a question page. For e…
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RightNow.UI.Dialog.actionDialog not movingContent Hello :) I have a window, created with this command: dialog = RightNow.UI.Dialog.actionDialog( "MyDialogTitle", MyDialogDiv, {"buttons": MyButton, "dialogDescrip… -
Chat API: URL Returned By GetChatURL() Is PuzzlingContent I'm in the process of assisting a client with an ATG-to-OSC chat migration. My client's successfully called the Chat API Manager's GetChatURL() method, which ret… -
Passing a Incident default value from Customer PortalContent Hi, we have ask2.php view, and we wanted to pass a FormInput field default value to the new Incident generated from CP. We put the FormInput and used "default_va…
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GetFileData: "The object does not have the specified file attachment?" What? Yes it does.Content I'm trying to use the CWSS method GetFileData to get the data of an incident file attachment. It's almost working, except I get the following exception: System.S…
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Creating an incident with other contact dataContent Hello! I need to create an incident in the cp but logging in with the organization ("ABC") credentials, that organization has a list of contacts ("JOHN DOE 1" et…
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How to capture CustomerID of the logged in Customer portal userContent How to capture CustomerID of the logged in Customer portal user Thank you, Santhosh
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Showing Menu Value "Ids" in ReportContent Hi, We want to create one Custom Menu Field with, por example, 20+ possible values. Each value name, has an internal code in our business (for example, value "AB…
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enduser get some field which i really do not want to send to the customerContent Everytime when agent reply and Ask a Question created incident, enduser get some field which i really do not want to send to the customer, -
Business Rule -Audit logContent Hello Everyone, Can we have any audit log functionality for every business rule we configured? Thanks, M.Muthulakshmi -
Special characters changing search resultContent Is there a way to tell the search not to consider special characters like -*&%[email protected]!#. ? The image shows the difference on search result.
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e-mail a PDF is not working in Browser ControlContent I created a browser control on a couple of custom workspaces. The webpage is displaying properly however one of the features of the page is to be able to e-mail …
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Edit fields that are within address in workspacesContent Hi guys, I could help edit a field that is withing an object, I want to edit the fields as a province or district are within address, as I can do ?? thanks
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ROQL numeric wildcardContent Hi I need to be able to use a numeric wildcard in an Select statement that caters for multiple numeric characters not just a single character.. For example I nee…
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Popup formContent Hi, How can i do to maintain a popup form (Not a record edit , a custom form) still on top while changing the content panel?? I try with AutomationContext.Curren… -
Send a value from a custom widget to anotherContent Hi! I have a standard widget (FormInput) which must get a value from a custom widget. When the custom widget value changes, the FormInput text must change too. H…
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How to parse cURL respone/SOAP response in through process designerContent Hi, Can some one help me on how to parse cURL respone/SOAP response in connect PHP API. do we have any specific method to parse in RightNow. Thanks Prasad
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Chat 403 error file uploadContent Hi, Using the standard widget ChatAttachFileButton on a standard chat page we get a 403 error trying to upload a file if not logged in. If I'm logged in on CP I … -
CPM retrys = painfulContent Anyone know a way to get CPMs to log faster? We are trying to fix some defects and it takes an hour for logs to show up in agent desktop because of the three CPM… -
transferSubObjects - how does it decide when to copy objects from secondary to primary contact? How.Content transferSubObjects - how does it decide when to copy objects from secondary to primary contact? How does it deal with custom Yes/No fields? None of this is docum…
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Inactivity logoutContent Sorry if this is basic knowledge but I'm still pretty new to Customer Portal and RNT. How is the timeout handled? It doesn't seem to be working on my site no mat…
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How can I retrieve the name of the agent assigned to an Incident from the Incident workspace ?Content Hi all, I need to retrieve the name of the agent shown in Incident workspace (in the Assigned field), because I need to pass it over URL or access it by means of…
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Answer feedback/incident reportContent I would like to create a report to capture answer feedback by agent along with author who created answer. As answered in another post I was able to fetch answer …
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Hierarchy fields in CP (Also, making fields visible/not visible)Content Hi, 1) We are starting with RN. We have custom "Category" & "SubCategory" Fields (SubCategory values depending on Category). In Workspace we are using Rule Works…
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Custom correlative number according to another field (& field concatenation)Content Hi, The main requeriment: Customer wants to make a correlative incident code according its Source & Type. How we were thinking to accomplish this in the Incident…
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Creating userContent Hi, I have a requirement here. When we create a user account in RightNow, a contact should be created automatically in RightNow with the same name as the created…