General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Executing WorkflowContent Hi All, I have created a workflow (please see the image attached). The workflow will check for the Contact field in an incident and if the Contact field has a pa… -
Named Id for SOAP Connect webserviceContent Hello Friends, I am trying to Create New Contact through SOAP Webservice into Rightnow. Below(In Code Block) is my Request. (which works fine) I wanted to send t…
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CP: Pageset BasicContent The goal of the mobile pages "Basic" is to complete the initiative of support on any Mobile Device Browser. Not every device has the power of a smart-phone brows… -
Use a widget attribute value in a php functionContent Hi all! I have a FieldDisplay widget, its "name" attribute value is name= "Contact.CustomFields.CO.Area.Name". How can I use that value like of a php method, cal…
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SurveyLink widget - deactivated surveysContent Hi, On CP3 if I use the SurveyLink widget it shows the link even when the survey is inactive/deactivated. I can't see any survey objects to use ConnectPHP... so … -
Sample Widget (SiteInfoCustomObject widget) not workingContent Hello, I want to develop a custom widget that can create new custom object through form. For that I am using sample (http://documentation.custhelp.com/euf/assets…
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How to access ma.css - Stylesheet for surveysContent Hi everyone :-) we are trying to stlye our surveys and I checked that the stylesheet is located at euf/core/static/ma.css How do i access this file? I cant acces… -
Customize evt_searchRequest Knowledge Syndication WidgetContent Hi, I'm trying to customize the event evt_searchRequest, but It's not working. I've tried with the evt_searchResponse the following piece of code, and it worked!…
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Add Pagination to KnowledgeSyndication's resultsContent Hi, Is there a way to add pagination to the KnowledgeSyndication's results? I've already tried some jquery libraries, but it seems that the widget overrides the …
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Process Designer - ObjectEvent HandlersContent I am writing code in Object event handlers and want to get the Inicident fields like Queue, Category Id, Primary Contact from Incident That I create from agent d…
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System attribute in the CPContent Hi, I'd like to display a system attribute I created for contact in the the customer portal but when I use the standard widget input/FormInput is throwing an err…
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Debugging in Visual StudioContent Yesterday I had asked a question about how to setup Add in debugging in Visual Studio and Chris Omland came back with a link that solved my problem perfectly. Th… -
Call standard model from a custom modelContent Hello! I have a custom contact model, and a hook for post_contact_create action. I added here a call to the "do login" method of standard Contact model, but if I… -
Is it possible to copy files to customer portal over SCP instead of WebDAVContent Hi, Is it possible to copy customer portals files (php and web assets) using SCP instead of using a WebDAV client? Or this there a way to automate deployment usi…
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SmartAssistant for Chat available in CP3 ?Content Hello :) I have heard that in CP3 a SmartAssistantDialog for Chat is available, but I didn't find on documentation... anyone knows this? Version Feb2015 CP3
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Adding a note to an incident - Web servicesContent Hi All, I am using the SOAP web services to create an incident, I am told there is a way to add a message containing details to the incident however I cannot fin…
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get page elements with YUI3Content Hello! Sorry to post again the same question, but I haven't solved yet... I would like to understand why sometimes I cannot get CP fields with YUI3. For example,…
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Smart Assistant ConditionContent Hi All, Refer to user guide, the smart assistant conditions code like below. Does anybody else know the value of answers_viewed or searches_done how to add up, …
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Excluding Customer Entry by ProxyContent Hi, I’m looking to Exclude "Customer Entry" by proxy from the message templates as we don’t want this part of an email thread to be sent out to our customers(I’m…
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Custom Widget: Access an html page beside view.php by AjaxContent Custom Widget: Access an html page beside view.php by Ajax 1) problem description: -------------------------- I'm trying to make an ajax call to request a file f…
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Find answers based on product and category IDsContent Hi, I am trying to find the top 4 answers that relate to a specific product id and category id. Will something like the GetPopularContent() method work? Thanks f…
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Unable to create facebook channelContent Hello, I am new to Service Cloud and was setting up the social media channel for Facebook. However, I get this window instead of the Facebook login popup that sh…
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Adding another hiearchy field to Address (Besides Country & State)Content Hi, RightNow for standard has only 2 hierarchy address fields: Country > State/Province that can be managed via the Internationalization > Country screen. But in…
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Custom ask page not displaying when viewing in "mobile" page setContent I created a custom form (copy of ask page renamed and contains a few different fields) and it is not displaying in the mobile page set but displays fine on a mob… -
Get interface name where answer is visible using custom script.Content Hi All, We had a request to send email link of answers which meet some criteria. I have created custom code to achieve this but I am not finding any clean docume… -
Custom report visibility based on the agent accountContent Hello, in RN Console there is a way to configure the visibility of a custom report for specific agents, and not generically for their profile? we would like that…
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Custom Process - Error with SendMailingToContactContent Hi, I have a custom process to send an email to the contact with some information not related to any incident or opportunity, so I have the following code use Ri…
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Incident Status change/update "Incident.StatusWithType.Status"Content Hello, I need a sample code/syntax in C# to update/change the status of the incident (Incident.StatusWithType.Status) I am getting the following exception when I…
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Contact Update CPM LoopingContent I'm working with a contact update CPM that sends a WS to an external system and encountering a myriad of errors, including what seems to be unusual latency where… -
SEC_VALID_ENDUSER_HOSTS setting restricting KnowledgeSyndication Widget accessContent I'm trying to restric the access to the portal to a specific range of IPs, using the SEC_VALID_ENDUSER_HOSTS config. But when I set the IPs values to this config…