General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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querycsv returns extra charactersContent Ex. select some_text from table where some_text like '%blah%' text in DB: "aaablah returns \"\"\"aaablah"" Is this by design? -
sorting data displayed on CP through grid widget.Version november2014Code Snippet Searchfilter.js_ajaxSearch('/ci/ajaxRequest/getReportData', { filters: serializedState, report_id: reportID, r_tok: requestData.token, f…
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Show Selected Records in Multi-Edit WorkspaceContent Hello, I want to insert a report in a tab of a multi-edit workspace to show only the selected records (only the records that workspace will update). Indeed user …
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How to change the unique identifier in CP/Console (replacing the email)Content Hi, Our client has many customers that don't have email, so it is not possible to keep this as the unique identifier. Client wants to make the "National ID numbe…
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Automatically Set Datime Value to PST Timzone and Adjust Itself Based on SeasonContent We are using an add-in which is pulling the Incident creation date (which is in ISO 8601 at UTC-0 format). Is there a way with which we can convert that format t… -
URL shortener for CP AnswersContent Hi all, In Answers there's no embedded URL shortener. If I want to make the URLs shorter and more user friendly, is there a way to integrate OSvC Answers to an e…
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Preserve chat on page refreshContent Hello guys. I have a question I'm sure some of you have stumbled on to. We are using the RightNow 14-1-0-1 SP3, mainly for the chat. On one of our products the c…
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ConditionalChatLink hidden if no agents logged inContent I'm using the conditionalChatLink, setting "min_sessions_avail" to "0" to allow chats to queue if no sessions are available. But when all the agents are logged o…
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I want to connect a ThirdParty API to RightNow.Content Hi, How can I connect a ThirdParty API ? I want to do the following things by connecting a ThirdParty API. First: We change "ask page in RightNow" from agent web…
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Business Rule setupContent Looking for some advice on how better to manage my business rules. I've got several rules that prevent incidents from being created. Currently I have all these r… -
How to select answer.id using queryobjects?Content Running queryobjects on Answer is too slow so I decided to just get the IDs. But when running the query I get INVALID_REQUEST, Selected Column is not an object: …
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Query Clickstream Data for a specific session id in hookContent Hi, Can anyone advise on how to query the clickstream data for the current session id from within a hook (probably pre-incident-create)? My use case it to captur…
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High Level Efforts for Customer Portal MigrationContent Hi, Can somebody tell me the process to provide the High level efforts for CP migration from CP2 to CP3? I am confusing to kick start for providing the efforts. … -
Modify the logo on chat_landing page and link urContent I add a new widget to replace the standard widget RightNowLogo and I add the code to the chat_landing.php In my base.css the code is as follows: .rn_ALogo a { ba… -
How identify the user that is logged in?Content Hi everybody! I have a custom SelectionInput field in the ask.php page. I want this field to show different lists of values depending on the user that is logged …
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XML APIContent Hi, What will the final version of Oracle/RightNow that supports the XML API? (I realize it's already been deprecated, I'm just wondering when it will officially… -
Update Parent Custom Object based on Child ObjectContent Hi Fellows, I have a query; I am trying to associate child object to a parent object. But here, my child object happens to be "Incident" and Parent Object happen…Pramod Vasudeva Murthy-80436 43 views 3 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 -
Way not to display recomendContent Hi, Is there a way to omit recomend answer whicih doesn't conform to the category or subcategory which was selected at Customer portal? I want to know how to imp…
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How to record incident priority?Content We need to add a customer specific new field called incident priority. Based on incident priority system shall set the SLA and mail automatically. Can you please…
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Script not working for November 2014 updateContent Hi, I appreciate all help. In our November 2014 update environment our incident_update script (as seen attached) is not working. The same script is working in th… -
Create contact ErrorContent I am trying to create a new contact in Right Now and I am getting the following error While performing create on Contact at org.springframework.ws.soap.client.co…
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KeywordText widget > Error: No search filters have been defined for reportContent Hi everyone, We are currently migrating from CP2 to CP3 and going through the widget transition process. We have a custom KeywordText widget, which does not appe…
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google maps no longer accessible in web browser control on ADContent Very recently the behavior of Google maps seems to have changed when I try to access it via a web browser control on a workspace in the AD -- the Windows app, no…
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Unable to pop-up Syndicated Proactive chat on CP pagesContent Hi there, We are calling syndicated proactive chat widget using Engagement Engine on a CP page, but the widget is not displayed. The same widget when we are call…
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Finding RightNow.events codeContent Hey Guys, Having problems with a widget and I think its related to an event fired. RightNow.Event.subscribe("evt_myPlatformPaginator", this._platformPaginator, t…
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NamedIDLabel for Custom ObjectContent How could I update Custom Object menu with NamedIDLabel using ROQL?
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Which API to Use?Content I am gathering requirements for an in-app form (and later, an SDK) to be built, which would gather customer information and pass-through data which would create … -
Ask Confirm page put on publicContent Dear Team, ask_confirm page: Is there any chance to put on public, EX: Suppose any user open this link(websitename/app/ask_confirm/i_id/403) on browser then get …
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Getting objects containing only NULL fieldsContent Hello everyone, I'm currently facing a strange behaviour on both Knowledge Foundation API and Connect PHP API : Values returned by GetSmartAssistantSearch/Search…
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Workspace action to ObjectEventHandlerScript to POST?Content ObjectEventHandlerScript I'm trying to get this, in the docs, working, but with no luck: http://documentation.custhelp.com/euf/assets/docs/february2014/olh/wwhel…