General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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How to get the Custom Attribute value in CPContent Hi Gurus, We have created Contact's custom attribute in custom package. How to get the values of the field? If it is custom field we can use the following syntax… -
best practice for extracting bulk data?Content Hi, Basic question I know, but I'm new to RN and I like to know what's the best practice for extracting bulk data? I've just started looking and it seems that us… -
Engagement Engine > calling external javascript fileContent Hi all, Wanted to see how other Engagement Engine users have developed their rules to call on an external javascript file. We are just beginning developing our r…
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Setting the queue id and status field using the soap api XMLContent Goodmorning, I'm having some issues with the SOAP API. I'm trying to set the queue and status on create but I keep receiving the error message: Data element in t… -
Custom link text for $response_linkContent hi all, When response_link variable is included in the standard text it renders a long URL for the incident. is it possible to render $response_link as a custom … -
RightNow Table column mapping while using RN Wsdl APIContent Please help !!! I am brand new to RN. On daily basis we copy quite a no of RN tables on daily basis using ODBC connection. As RN not going to allow/support ODBC …
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IP Address of SourceContent We have an ongoing implementation where as per the requirement, a web service (resides in customer server) should be invoked when a create incident (using CPM) e… -
how to click a button to make a REST call in agent desktop consoleContent HI, Guys, I have a function need implement in the agent desktop console. when a contact open, the agent need able to click a button to invoke a 3rd party REST AP…
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Account Display Name?Content In a workspace add-in how can I get the current Chat Agent's Display Name? Viewing in the Object Browser I see there is an object IChatParticipant that contains … -
Object Event HandlerContent Hi we have an Object Event Handler that creates andincident based on the receipt of an email from a particular sender with a specifically formatted Subject line.…
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GetValuesForNamedIDHierarchy not returning all itemsContent I am using GetValuesForNamedIDHierarchy, passing in Incident.Category, to get a complete list of all Categories in the system but the result set is incomplete. I…
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Setting varible in CustomAttributes->COContent I created a process to run in Process Designer for Update to change the value for a custom object based on a value selected in the dispostion. I know from viewin…
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Standard 'input/SubmitForm' widget Error/possible defectContent The Issue Recently, we have been having issues with our forms on our customer portal. What is happening is that when the standard input/SubmitForm widget is clic… -
May 2015 Object Reference errorContent We are in the process of validating the May 2015 update before we apply it to our production site. I'm getting an "Object Reference not set to instance of an obj…
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Use Add-In Reports on WorkspcesContent Hi, I would like to know if it is possible to use a Report created using the Analytics for External Data .NET API to show contextual content on Workspaces. I cre…
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Screen popsContent Hi! I have an application that must open a contact record. If I use the t=report parameter, I could open the record by full name or another field. Then I used. f…
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Batching SOAP requests on multiple standard/custom objectsContent Hi folks, Not sure if this is possible or not but Im having a hard time creating it myself so I thought Id ask. A client has requested a number of SOAP requests …
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Custom PHP Script Execution TimeContent Is there a maximum execution time or web server timeout which a custom PHP script, invoked from a web browser, could hit? We have a long running script which we … -
How to validate only numbers in CPContent Hi, We want to make validations in CP. In this case in particular, we want to validate that the standard field "incident.login" (for example, a text standard fie…
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Log out from CTI on Console CloseContent Hi, I have iplemented a Media Tool Bar with my own CTI iplementation, What i did is use the extension Bar id to handle the CTI. Everithing work just fine. What i… -
Custom Object column filter on Report Model method getDataHTMLContent Hi all, Struggling with a problem here when utilizing the native Report_model and its method getDataHTML. I'm constructing a call to the method, and building fil…
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Merge Report in Mailing ExplorerContent Hi All, I have a requirement where in i need to send a mail to the contact associated with the incident when a button is clicked in Task Workspace. to achieve th…
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How to enable communities on RightNow instance?Content Currently in our instance Communities functionality is not enabled. Can you please let me know how to enable the following flag to True? RNW:COMMUNITY_ENABLED Do…
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Creating custom objects in workflowContent I am trying to create a custom objects in the workflow, i am able to create standard objects such as tasks and incidents but unable to do so for custom object. P…
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Custom Process - Error while saving more than one contactContent Hi, I have a custom process for incident that, sometimes, it has to create several contacts. The code works for the first contact but it throws an error message …
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Engagement engine - syndicated chat version ondemand chatContent Hi, Is there a difference between the syndication chat and the "On demand: display chat" display options in the engagement engine? Will the "On Demand: display c…
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Issue while Extending from a standard modelContent I want to override the function "addContactInformation" in Report Model, I extended Report Model but i couldn't call this extended one, the widget is calling the…
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Best way to show a +40character menu value on a ReportContent Hi, Problem: Customer has in Incident Object a list of 60 values of a menu field called "Type" that some of them exceed 40characters. That is the max. limit of a…
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LoginDialog - Disable open login labelContent Hi, I was wondering how to disable the open login link label for the LoginDialog widget to just use the standard dialog without the label: log in using existing …
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Answer - 'roll up' ?Content Hi, I am not sure this is possible without consultancy but what I would like todo is to be able to have sections in an Answer that are roll ups, meaning that whe…