General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Appending Response Template to Response Field - Disable pop upContent Hi there, I've just added a rule to append a response template to the response field if an incident meets certain criteria. However, this generates a pop up scre… -
Log out using CodeContent Hi, I want to log-out when certain condition is met. How to log-out of customer portal using code? -
is anyone has an idea how my website search results to NOT include the keyword searchesContent can anyone has an idea how to exclude one RNT page (list.php) not to being indexed, I tried to add below code in list.php, however it doesn't resolve the issue. … -
Create Account through C# resulting in Data Element is NULLContent I'm getting the dreaded data element is null error when attempting to create a new account in OSvC. This code worked on a previous version of OSvC, so I'm wonder…
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Auto-populating ask.php page based on user selectionContent Hi there I'm new to portal development, although now starting to make sense of the RightNow architecture. I have two questions to ask: 1) On the home page of the…
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fetching incident thread through incident reference numberContent Hi All, I have tried fetching incident thread from incident id using account/details/i_id/ page.All i want is to access any incident id not limited to the custom…
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Process Designer - ObjectEvent HandlersContent Hi, My requirement is when ever incident is created from Agent desktop that incident should be created in sales cloud I have code of creation of creation of inci…
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Documentation on RigthNow LibrariesContent Hi All, I'm not able to find documentation on the attributes for the RightNow library widgets? That is, the ones referenced by the standard widgets in \RigthNow\… -
Smart Assistant suggestions based on a custom filterContent Our CP portal has a custom filter for answers. How can we customize the smart assistant widget to only suggest answers by platform which is an input on the ask p… -
Clear contact->org association via Connect for PHPContent I know how to create a new org object. I know how to associate an existing org object to the contact record. I know I'm forgetting something that I'll be kicking… -
Extending the CP3 Smart Assistant widget to show Question rather than TitleContent Dear community, When we moved to CP3, we tried to use standard widgets where possible but since moving from CP2 to 3 we immediately saw a 75% reduction in questi… -
Answer feedback in reportContent I would like to make a report displaying answer feedback comments submitted by agents on CP. Can anyone suggest from which table I should pull answer feedback co…
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core widget name on custom controllerContent Hi All, How can we get the file name uploaded using below widget on a custom controller. for ex: on controller $this->input->post('Incident_Subject'); I can ab… -
Drill down link on Customer Portal pageContent Hi, I have a report that contains a drill-down based on incident.subject, the link to this drill down is at the "Action" column, the report function is OK when o…
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How to add/change AssignedSLAInstance from ConnectPHP?Content Hi I spent several days trying to figureout how to add/changed AssignedSLAInstance from ConnectPHP 1.2 but in vail. There is no error message, however, the SLA i…
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Send request to the queryCSV method of rightnow webservice using PHPContent I want to send request parameters & client info header to te rightnow webservice using PHP SOAP calls. How can I do this ? Please help My wsdl structure is as fo…
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File Attachment: Error: Max length exceeded:Content Dear All, We getting this below error when trying to upload attachment file length more than 43 characters, Please suggest me any solution Fatal error: Uncaught …
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how we can exclude search results from being indexed by GoogleContent When i search something on RNT custhelp page,search results aren’t pulling the Answer Pages, within the search result all the custhelp result are linking to sear…
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How to update Account.Attributes StaffAssignmentDisabled/ViewReportsDisabled?Content I am able to update AccountLocked but StaffAssignmentDisabled and ViewReportsDisabled won't update. Is there a special way you have to update these fields? Code …
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Concatenate in ROQLContent Hi Gurus, Can we combine two field values in ROQL?. If I use pipe (|) symbol, I got the field name as output. Query: select account.name.first | account.name.las… -
Is there any API/WEB for get values from an external system?Content Hi All! I need that RightNow get some parameters from an external system. Is there any API or web service for this? How I can obtain it? Thanks in advance. Regar…
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Retrieving SQL files from the data extractsContent Hi, We have retrieved all the data from one of our our RightNow site and we are looking forward to migrate this to another database. But the zipped folders are s… -
Task Due Date with Holidays into accountContent We have a requirement where, in the workflow when is task is being created and due date set as say +1 days, customer wants to first check if the next day is a ho… -
How to set Answer Notification Expiration?Content Hi, there is an expiration date shown for the Notifications on Answers a Contact has subscribed (or rather "no expiration date"). This is the AnswerNotificationM…
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Pop up window during account creationContent Hi , During account creation, i need to open a pop up window while submit the form and in that pop up i need a check box after click that check box and submit th… -
CP Migration and Chat Launch issueContent We are on version Nov 13. We are in the process of migrating to CP3. We use syndicated chat widgets on our commerce websites. The issue I am having is with the f… -
Custom Field values in Workspace Ribbon Add-InContent Hi, I have created a Custom field as Menu and I am trying to read it through Workspace Ribbon Add-In. Since its a menu I am only able to fetch ID of values. But …Pramod Vasudeva Murthy-80436 19 views 7 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 -
New Interface... need administration strategiesContent We are installing our first interface, and I hope it goes well. Which will I hope will lead to more interfaces. This begs the question, if I make a change to a w…
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Display Or Hide DIV Based onContent Dear Team, I getting contact type value in view page using like this , Now i need display div content based on ContactType. EX: If ContactType="user" then displa…
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Custom HooksContent We had a custom hook that was copied word for word from this previous answer: https://cloudcustomerconnect.oracle.com/posts/e23b84893a Since we upgraded to frame…