General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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RN Agent Desktop CustomizationContent Hi All, We want to change the look and feel of the Agent Desktop, add few UI features. Hence wanted to know if the Agent Desktop can INDEED be customized to show… -
CPHP to force password change.Content I'm trying to reset everyone's password and then make them change their password on follow up login. The reset is working fine, but when I try to set ForcePasswo… -
Setting Date Values on Report Filters from CWSSContent I'm on November '13, and I have a report that I want to run from a C# client using Connect Web Services for SOAP (CWSS). My report has a filter on contacts.creat… -
Add Report to Custom ContentPaneContent Is it possible to add a report to a custom content pane? I know that I could use CWSS to get the data and put it in my own custom datagrid, but I'm wondering if … -
Read .txt file from custom scriptContent Hi, I want to read data from a text file by using custom script. Is it possible? -
PHP Tag library for RN tags?Content I'm using Eclipse to do my CP customization - for now just editing PHP pages. Has anyone created a custom library of RN tags for syntax checking, etc? I'm aware …
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Hours of Operation on Chat WindowContent Hi everyone, After a user clicks on "chat now" button, I am trying to display the hours of operation on the chat window when they are waiting in queue and/or aft…
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Custom Process - Account not returning any valuesContent I’m writing a custom process where I have to get the values of a user (account) to perform some validations. I’m using the same code I used in previous occasions…
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how to show contact by phone via a popup in agent desktop console?Content Hi, Guys, I am a newbee of Cloud Service. I am asked to give a solution that make a popup when a call come to a agent. the CTI is a third party CTI(CISCO) I have…
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screenpop on another machine not workContent Hi, Guys, refer to this post http://communities.rightnow.com/comment/51055 I have encounter problem, I have set up the screenpop on one machine following the doc…
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Closing Workspace through Add-In !!Content Hi All, I have a workspace add-in embedded in incident workspace. I have a button in the user control. On click of this button I am creating new task and opening… -
Access to business rule variables from event handlerContent Is it possible to get and set value from the business rule variable from event handler while executing in the rule? if yes, please share me how. Version May 15 2…
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DLL not loadingContent Am working on couple of External DLL's , i imported them and they are very much usable during coding, however when complied they are not loaded. Addin basically … -
onKeyDown event on TextInputContent Hello :) I would like to get the "enter" key press event on a textinput. In view.php file I can do but in logic.js how can it be done? I tried this.Y.one('#elem… -
Create a Form/Screen/whatever for a user to supply dataContent We are implementing a new process where when a user wants something specific, I have about 20 questions I need answered. Currently I have them in a word table, b…
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Disable agent accounts - Assign incidentsContent Guys, are there any way to auto unsign the incidents when I disable the agent account?
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I want to use \RightNow\Api::phpoutlogContent I want to use \RightNow\Api::phpoutlog in custom widget. I tried putting \RightNow\Api::phpoutlog in the custom widget. Then I checked web logs but I can't see p…
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widget path="search/BrowserSearchPlugin"Content How can I force the Search widget to include custom pages in our search parameters? I have added this code: and also reviewed the settings in the configuration … -
Can custom CSS be easily incorporated to CP for answers?Content Q: Does a CSS3 style sheet, with the intention to be used as "look & feel" for answer content, need to be re-written in some way to be incorporated into the CP? …
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Connect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM < n" ?Content Is there a Connect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM < n" ? I need to download more than 10k incidents in one method, but Quer…
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Create solution to allow for Client Team to specify when a chat survey should be sent to customerContent Hi, I setup Chat survey inside the RightNow System, by default after completing the chat end-user get the the chance to fill the Survey, i am looking something s… -
RunAnalyticsReport operation not available when using generic WSDLContent Why is the RunAnalyticsReport operation not included in the Partner WSDL? (https:///cgi-bin/.cfg/services/soap?wsdl=generic)
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Set version on Custom ProcessContent Hello, I created a CustomProcess on RN Console Nov2012. Recently we had the migration to Feb2015, I recreated the CustomProcess but it doesn't work anymore... Th…
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Set a Contact Custom field when a page is visitedContent We are trying to track when a customer visits a certain page on our site. We basically just want to know the last time they were on that specific page. * Login i…
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Set custom contact field on chat workspaceContent Hi guys. Its a simple question: Is there anyway to set a contact custom field on a chat workspace?
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Oracle Tap mobile appContent Hi All, I'm seeing an error that I cant resolve, it relates to the contacts list it tries to sync. The error reads.... Data Error: Cannot run AnalyticsReport: Mo…
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Dynamically add / remove fields from AAQContent I am building an AAQ page whereby there are multiple variations of the form possible based on the selected category. In this scenario I could not use the dynamic… -
Fatal error "Class 'Custom\Widgets\chat\Url' not found"Content Hello, I created a new widget with chat function for our Technical Support team to answer the tech questions from customers. Unfortunately when I stage the chang… -
Answer Creation on Customer PortalContent Dear Gentlemen, We are trying to have custom functionality on customer portal to create answers, we tried with standard FormInput widget and custom widget both, …
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Failed To Configure ConnectionContent Hi, We are getting error message "Failed to configure connection" after logging into RN. Please find attached the screenshot. It seems this error occur when ther…