General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Report counts the age of incidents only when they are in certain statusContent Hi all, I need to build a report that shows the age of incidents (in days) considering only the time the incident has been in some certain statuses (not any stat… -
How to get custom Object values in Ask_confirm page?Content Dear All, How to get custom object values in ask_confirm page. Present i getting incident values from console and display on ask_confirm page, Now on the same pa…
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New Site Feedback not working. Could this be an Ajax issue?Content This is a related discussion to the previous one: https://cloudcustomerconnect.oracle.com/posts/6028ee749e I created a new page for the Site Feedback on Oracle R… -
Session DestroyContent HI, How to destroy a session value after the execution Regards, Mohan Version Version 3.2 -
ProductCategory widget auto-displaysContent During a recent upgrade which involved product and CP upgrade, our chat_launch page has an issue. Hoping someone here has a quick answer for me. The chat_launch … -
Site Feedback in a new customized page not workingContent Hello, I wanted to create a new page with a form on which the users could introduce their site feedback. I created the page, but unfortunately the Oracle RightNo…
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Can HTML (WYSIWYG) Editor be replaced with different editor?Content I was wondering if the old WYSIWYG editor in RightNow/Service Cloud can be replaced with a different one? I am keen to use the open-source CKEditor because of th…
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Auto completeContent Hi I am having a custom field country and list of values . I want to show the country list based on keyword we are giving is there is any default widget availabl…
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Accessing list of queues from workspaceContent Hi there, I'm creating a workspace and need to have the user able to select the queue for an incident to be delivered to. I can report on the queue name and ID b…
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How to update a single sub-object field? C#Content I want to update Account.Attributes.AccountLocked field. What is the best way to do this? The below code complains about changing NotificationPending field. Code…
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API to Report "Limit" not working as expectedContent We're trying to export data from some large tables, like transactions. Basically the Object model doesn't work for dozens of reasons so we have to use the RunAna…
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Update Incident/Invoice not found errorContent Dear All, I updating correctly incident after get incident id and trying to update invoice but getting issue Fatal error: Class 'RightNow\Connect\v1_2\Invoice' n…
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How to display custom field in ask_confirm page?Content Hello, i would like to display an custom field under primary Incident object. Here is the syntax recommend from Oracle. Display: Here is my syntax: I got some …
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get TextInput fieldContent Hello :) I placed a TextInput widget into my widget view: and I need to get the text field to make some logic. I tried in this way: this.serialText = this.Y.one… -
How to get 2nd last incident creation date?Content i trying to make a report that will show us if a client has made another contact into the RightNow within 7 days of a CHAT session. i can use "LAST(incidents.cre… -
How to edit Incident after sumbit the form?Content Dear All, How to edit the incident fields after sumbit the incident. is there any edit widgets? because i need to give edit option to the incident(form) after fo…
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Best method to display a logo on the front endContent Hi All I was wondering what the best method was to display a company logo on the front end pages. Is it to edit the royalGrayBackground.png file via webdav or is… -
HMS login credentialsContent Hello All, Can anyone help me on login into Service Cloud HMS page? I am working on upgrading my Service Cloud version from Nov 2014 to May 2015. I have tried us…
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Problems with form submitContent I'm having a problem submitting forms on all pages. In the code block below, I have noted a simple password reset form. The same error occurs on any form, in fac…
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Escalate (Custom) Object using CPMContent Hello, does anyone know if it is possible to escalate a custom object (or common object) via a custom Process? I need to add it to the dbauditlog so it will come… -
Half day holidays?Content Hi, Here in Sweden we sometimes have "half days" the day before a public holiday. That means only half the regular work hours. Is this possible to achieve in the… -
Formatted string as widget attributeContent Hello :) in "FileAttachmentUpload" widget, the label_input attribute defines the text displayed above the button. I would like to customize it, passing a formatt…
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How to get NamedID Values for "Countries" with RightNow SOAP API?Content We are using RightNow SOAP API to communicate with RightNow. As part of this we will need to get the NamedIDValues of Countries. How can I get them? I could get …
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inc2contacts deletes?Content I'm not sure if this is the right forum to put this or not, it doesn't seem to fit any of the catgories in any of the forums. We're trying to report on the inc2c…
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field doesn't exist on the Contact primary objectContent I'm getting the following error on my password reset page since upgrading to framework 3.0: field doesn't exist on the Contact primary object The line used to re…
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Custom field menuContent I want to get the custom filed menu values in the controller in an array .Is there is any possible way to do that For example if i am having a field name like co…
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FormInput name changes cssContent Hi all, I'm quite confused at this now. I have a simple webform that was created for a "contact us" page. This form worked fine in Framework 2.0 but is acting di…
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Export answers as HTML for offline usageContent Hi I am new to this product. I need to save all the answers as separate HTML page so that internal users can browse those offline. Please suggest.
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Extend widget viewContent Hello, I would like to extend a standard widget in CP3. 1) Is there a way to delete/modify view elements, without overriding all the view? 2) If I override the v…
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RightNow Soap API using JaxB - "FAILS"Content We are using Maven JaxB plugin to Create Object classes from the WSDL right now provides. Then we create a request for "QueryObjects" to get a Contact By ID. We …