General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Different addresses for the Customer PortalContent Hi , I am trying to find a solution for my requirement as follows: I want to have different addresses for my Ask a Question page. How am I supposed to configure … -
Connect Web Services | Creation of Accounts (Staff Accounts) in ORNContent Hi Friends, On using the 'Create' operation of 'Connect Web Services' for creating a 'Staff Account' I have observed that we can create a multiple user with the … -
Calculate the date fieldContent Hi Experts, Is there away to the calculation logic behind the field. For example, we have a customized date field to record the product purchase date, and we lik…
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How to make sure contacts don't receive any emails in TEST console?Content When oracle configure the TEST console, all the contacts email address have .invalid suffix so that no emails are sent to the contacts in TEST console. I are per…
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ROQL Query on Custom Object from Parent returning "Unknown table or column 'CO'"Content Hi there, I'm using ROQL in PHP connect to try to query a field of a custom object from it's child (the Incident Object), but whatever I try I get various errors…
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Cannot save/update: Answer(ID=21477): DB API Error while performing update on answerContent I wrote an application in C# to update articles in the database. It works fine for us for one of our environments. When we try the other environment. It throws a… -
FormSubmit does not submitContent I have a simple contact us form where a FormSubmit widget obviously completes the form and continues to the next page. The form would create an incident in Frame…
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Changing standard channel for incident responsesContent Hi, I'm wondering if there is a way to customize which channel is standard, for incidents, for a response. In workspace editor there is a choice for both private… -
Pre report get hook not fetching appropriate products.Content Hi All, We had a requirement to implement multiple product search in customer portal report. The user can select two products in account page which are stored in… -
Data ImportContent We have a Billing Custom Object which is Aggregation relation to the Parent Object , The Data is imported to this Billing Object via CSV file , What I'm trying t…
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Text Input and verify fieldsContent Hello :) I'm working on widget conversion from CP2 to CP3. I saw in create account page that the password field has a "Password Verify" field, to re-enter the pa… -
Make Report of all the RightNow contacts and when the last ticket they created in RightNowContent Hi can anyone has an idea how to make a report that shows all the contacts of rightnow and when the last ticket they created was (by email or Ask a question page… -
Subject line on Ask a QuestionContent Is there a way to limit the number of characters on the subject line on the custhelp page? I am looking to shorten mine and cannot locate where to do that. -Kris… -
Unable to Process ReportContent Hi, I am trying to create one custom report which will fetch all the customer feedback (Thread entry = Customer Proxy) with some filters (Team/Queue, Thread Ente… -
Creating more than one Ask a Question pageContent Hi , We have one interface for our customer. Within that we have cretaed a few Ask a Question pages. According to the contact type of the customers logging into …
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Add Proactive Chat Widget to AnswerContent Hi, We are using Nov.10 of RightNow interface. I was wondering can I add the chat or proactive chat to an answer or answer id? I am looking to only show the chat…
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Deleted recordsContent Hello, Is there any way to find out the deleted records from the custom object, please advise. Thanks -
File Download Error on both End user and RN consoleContent HI All, I can able to download text,image files but not able to download pdf and doc files. I am attaching the files under incident and i am uploading files with… -
ResultInfo Widget Abnormality When Using FiltersContent Hi, I have a report to which I'm adding filter using pre_report_get hook. The ResultInfo widget works fine when there are results returned. However, if no result… -
Remove HTML Tags From ReportContent Hi, I am creating custom report which display customer feedback. Under Feedback column (threads.note), I am getting html tags like div, span etc in threads note.…
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Knowledge Syndication WidgetContent Hi all, I am using the Knowledge Syndication Widget within a CP Framework Version 3.0.2, and I have few question: 1) Does "Overlay" mean that when I click on one…
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Download all Incident file attachements as a zipped fileContent Hi, Is it possible for a service portal user to download all the attachments in an incident as a zipped file? If not, is it possible to customize it to do so? Th…
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Incident.Org_ID not available in Incident RulesContent I want to create a rule that looks at the Incident.Org_ID and if that field is not populated, then I want to be able to pull the Org_ID from the Contact record a… -
Report/Grid WidgetContent Hi Guys , I am embeding RN questions details page into another web application . When RN page is accessed it ask usename / password to watch incident details for…
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Detect browser from Ask a Question page and populate a field on incidentContent We would like to capture the browser (Firefox, IE6, IE7, IE8, Chrome, etc.) with the incident when the source is Ask a Question. This will actually help us troub…
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RunAnalyticsReport and PHP scriptsContent We've a need to query the Transactions table. This table is not visible via the API, as a result we're having to call it using a report. So we're using RunAnalyt…
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How to read Menu Custom Field values from Javascript API?Content Hi All, I have tried reading Menu type Custom Field values. But I am getting an undefined error. I am using following code block: Version Nov 2014Code Snippet fu…Pramod Vasudeva Murthy-80436 13 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 -
Custom report for separating out internal vs external RightNow requestsContent Hello, Is there a way to create a report which can separate the the internal vs external RightNow requests from Oracle RightNow? Thank you, Mirela. Version Novem… -
Use mailchannel to create incidentsContent When I enter in a rightnow test console, how to configure mailboxes or rules to ensure customers can send mail to agent, and through the incoming mail can create…
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Display Label / Field InlineContent Good Day, I am working on an AAQ page and we need the Label and Question to be Inline. I am having a devil of a time figuring out how to make this happen. I'm su…