General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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why an incident attachment was appended to multiple incident thread by SOAP API?Content Our Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object a… -
Session ID for external application (without PHP API)Content Hello! We have Scripts and Workspace calling via Web Browser (URL) an external application that uses the RN Javascript API to interact with the tool. Question: W… -
CP integration with IBM Websphere commercial suite (WCS)Content Hi, is there anyone out there who has experience with integration of the Customer Portal within the IBM WCS?! We are struggeling on integration Thanks Rene -
How to hide widget?Content Dear All, How to hide widget? Code Snippet
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Error while Trying to Add New Country RecordContent Hi, am trying to add a single record for country and set its ISO code since same cannot be done from console (it does not allow ISOCode set) Below code is being … -
adding a navigation tab in standard.php creates problemContent Hi, I have an urgent problem and I hope someone can help me. I have just noticed that the new portal page I am to launch, makes my Ask a Question page to fail. W… -
How the check the agent desktop is locked(inactive agent) in the status bar addinContent Hi All, I have one status bar addin , which is showing ticker message from the custom object. Ticker message is refresh after every 30 minute. When agent is idle… -
Get TimeZoneInfo from an interface in an Add InContent I am trying to get the TimeZoneInfo object in an Add In from the current Interface, to convert the UTC time from the server into the correct time for that interf… -
Changing template for a page based on a url parameterContent Hi, I have the following requirement: I need to change the template of a page based on a url parameter. I tried the to change the template attribute on the meta…
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Migration from CP2 to CP3Content Hello :) we are migrating Customer Portal from v2 to v3, I am converting the widget but I have not clear why the variables referenced by "this." are not recogniz… -
RN Container with dynamic report idContent Hey Guys, So basicly this code isn't working We have multiple instances of RNT that share the same code but we use a trans_helper to swap out strings according …
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Business rule not sending out emailContent I am working on the RightNow TEST console. I have a business rule that is set to send an email to custom when incident status is changed to solved. I do see the …
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Report is not showing data correctlyContent I am sending a email to incident owner with list of task with their status in a report which is merged in email template. this email will trigger when Task Statu…
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How show Organisation fields in CPContent I have used form input widget to display organisation name (orgs.name_or_alt) . I get widget error stating that only Contact,Incident,Answers tables are allowed.… -
Deployment Custom ProcessContent Hi all, I am experiencing the following issue: when I try to deploy a custom process, after testing it successfully and associating it to the right event, it fai…
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Product_Categories LinksContent Hi All, Here is a small piece of code to retrieve Products of a Category. Hope this helps: Version Nov 2014Code Snippet public void getProducts() { ServiceCatego… -
KnowledgeSyndicationContent Hi , I am using KnowledgeSyndication Widget . After doing this it shows only Search Box with Button not knowledge base articles . Can you please help me out how …
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Form Expiry Pop up on Ask PageContent Hi All, I am trying to find the CSS file for the dialog box that pops on the ask page that informs the customer that the form is about to expire. Is it under the… -
Howto assign ID to any widget?Content I want to assign ID to my widget for example: Even though I assign ID, when I inspect the widget in browser, the ID is totally different. Version Feb 2014 - 3.2…
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Updating Custom Field DateTime in Answer - There was an error generating XML documentContent I have to update a Custom Field with date on Answer using SOAP. Setting the date seems to be an issiue here. The error that I have is - $exception {"There was an…
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Cursor disappear while creating incident responseContent Hi, I am not able to create incident response. Actually when I try to write incident response in message editor an I lost my cursor. Even I press "Enter" for nex… -
Advanced Search Dialog pop-up is coming Left instead of centerContent I have a customer portal page where i added advance search dialog box, when i click on advance search link then dialog box pop up in center in Development Area (… -
StandardContent - ContentType FieldContent Hello, Is there some way to know the ListID of ContentType field in StandardContent ? I know that Text is ID = 1 and HTML is ID = 2. But, is there some 'good' wa…
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Is there any calender or date picker widget in RightNow?Content Is there any calender or date picker widget in RightNow? I am using 3.2 framework but I don't see any calender widget in standard list? If it is not available ou…
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Show contact custom field with opt-in data type as check boxContent I have created contact custom field marketing_opt_in with either yes/no or opt-in. It appears as radio button in CP using standard forminput widget, but I want t…
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Retrieving values from Contact tableContent Hai, I am trying to fetch the name of the contact from Contacts table. For that I created a button and on button click i wrote the fetch queries. I used RNObject…
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Chat Table Through ROQL/SOAPContent I'm stuck trying to retrieve chat data through the query csv SOAP connector for external reporting. Trouble is that the chats table isn't part of the core object…
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Oracle Service Cloud Deployment ModelsContent Hi, Need some general info on what deployment models are available with Oracle Service Cloud ? Like, Vendor Cloud, Private Hosted Cloud, OnPremise, Hybrid Cloud …
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Sending out Service ReportContent I have created a incident service report which needs to be send out to the client contact once the incident status changes to Solved. How can this be done withou…
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How to make a copy of current widget?Content What is the best appoach to make a copy of an existing widget? I have a custom widget XYZ (which is an extended version of standard widget abc). Now, I want to m…