General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Cursor disappear while creating incident responseContent Hi, I am not able to create incident response. Actually when I try to write incident response in message editor an I lost my cursor. Even I press "Enter" for nex… -
Advanced Search Dialog pop-up is coming Left instead of centerContent I have a customer portal page where i added advance search dialog box, when i click on advance search link then dialog box pop up in center in Development Area (… -
StandardContent - ContentType FieldContent Hello, Is there some way to know the ListID of ContentType field in StandardContent ? I know that Text is ID = 1 and HTML is ID = 2. But, is there some 'good' wa… -
Is there any calender or date picker widget in RightNow?Content Is there any calender or date picker widget in RightNow? I am using 3.2 framework but I don't see any calender widget in standard list? If it is not available ou…
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Show contact custom field with opt-in data type as check boxContent I have created contact custom field marketing_opt_in with either yes/no or opt-in. It appears as radio button in CP using standard forminput widget, but I want t… -
Retrieving values from Contact tableContent Hai, I am trying to fetch the name of the contact from Contacts table. For that I created a button and on button click i wrote the fetch queries. I used RNObject…
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Chat Table Through ROQL/SOAPContent I'm stuck trying to retrieve chat data through the query csv SOAP connector for external reporting. Trouble is that the chats table isn't part of the core object…
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Oracle Service Cloud Deployment ModelsContent Hi, Need some general info on what deployment models are available with Oracle Service Cloud ? Like, Vendor Cloud, Private Hosted Cloud, OnPremise, Hybrid Cloud …
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Sending out Service ReportContent I have created a incident service report which needs to be send out to the client contact once the incident status changes to Solved. How can this be done withou…
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How to make a copy of current widget?Content What is the best appoach to make a copy of an existing widget? I have a custom widget XYZ (which is an extended version of standard widget abc). Now, I want to m…
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Retrieve ID from a custom object (Javascript)Content Hi! I'm trying to retrieve the ID value from a custom object, but I'm getting 'undefined' var co = window.external.GetCustomObject('MATRIZ', 'MAT_MRFT'); var id…
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How to notify Oracle of Api / core problems?Content I am wondering what I can do when I encounter problems like interfaces in an Addin that do not throw an exception but an uncatchable error and many of those thin…
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Pull Incidents from Staff GroupContent Hi, I am assigning Incident to a Staff Group. When I open "My Inbox" report/ "My Incidents" report I don't see any Incidents; even though I am belong to Group. A… -
Using the PHP API to add a contactContent We are just getting started with a project to use the PHP API to add and update Contacts in Rightnow Feb 2014 version. Is anyone willing to share their working P…
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Is there a way to Auto-start reports?Content Hi, My question is if there is any way to enable auto-start of reports/dashboards, have a default tab open (Incidents, contacts etc) and how to configure this. S… -
Feasibility of solution?Content Hello, I have a customer that is looking to use the Customer Portal as a "messaging system". They plan to create "batches" of messages which will be retreived vi…
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how to get below filed values in controllerContent Hi all, how to get below filed values in controller or or Thanks, Chakravarthy. Version Nov 14 , 3.0 -
How to find average for column in surveys for specific time intervalsContent Hi, I created a report with survey questions.In that report I have two columns 'browser' and 'rating'.The value in the “rating" column displays the average value…
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Conditional OrgList WidgetContent Working off of this article: https://cx.rightnow.com/app/answers/detail/a_id/154 I'm wanting to add the following widget to the list.php: But I ONLY want the wi…
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Transaction Survey not going outContent We created a post satisfaction survey in Survey Explorer and have it launched. Then we created a new rule for incident object where on status change to Solved, t…
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How to edit records in report from a workspaceContent Hi, I want to edit the field values in a report control (which is configured as a tab) from the incident workspace . to achieve this have configured a report to …
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Updating contact when updating Custom Object with Custom processContent My question is that i have issues with updating a contact when using the custom process. When i try to obtain the contact id from the $obj variable, retrieve the… -
Copy the button text in the inputContent I have a input widget called "Asunto", and a button with the text "Pago". When clicking in the button, I want that the text "Pago" must copy inside input widget,…
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Pre populate values on new incident workspaceContent Hi all, I have a button on Custom object work space, if i click on button it will open a new Incident work space.i am able to open and assign contact to new inci…
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Using Custom Widget in hookContent Hi. I have a custom widget in the CP, and before the creation of an incident I call a hook, and in this hook I need to get the value in the custom widget. But, m…
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How to get all answers to display in report when search any one of those answers matches some searchContent Hi, I created a one report.I am working with survey/Questions data .I'm trying to search one of the answers.If it matches some search text then it will display a…
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Custom Script in Report to access Custom Object.Content How do I access a CustomObject value from a Report? I used Custom Script availble in the Report and uses sql_prepare and fetch. But in sql_prepare statement I al…
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Copying Object with WorkspaceRibbonButton AddInContent Hi all, I have developed a WorkspaceRibbonButton AddIIn, which has to copy some fields from Answer object, then make a new Answer object with pasted fields. The …
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Combining two columns into one columnContent Hi, In my report I have some columns.How to add two columns answers into one column?I am working with Survey/Questions data. please assist me. Thanks, durga.
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Show Distribution List Value on Assigned menuContent Hi All, I created a distribution list for three members who don't have an Oracle RN account. I need to show the name of the distribution on the "Assigned" drop d…