General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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How to read ID from a Contact Workspace?Content Hi People, I have requirement to Change a report based on drop down value on a Workspace. For this I am using Custom Script in a report. I need to read Contact I… -
Rightnow Integration With ResponsysContent HI Friends , I have one requirement to Integrate Rightnow with Responsys . Now i am thinking to write CPM to call Responsys from Rightnow . Please assist is that… -
Embedding a Survey Question in a Survey Invitation MessageContent Hi, I have a requirement of embedding a Customer Satisfaction Question in Survey Invitation Message post which it will pop up the Survey and the respondent can r…
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Distinguish between development environment and staging for link switchingContent I need to switch some links depending on the environment the page is being viewed and I wanted to know if RNT provides a way to determine this? I searched in the…
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Date Field(Date Of Birth) not accepting below 1970 yearsContent Dear All, Date Field(Date Of Birth) not accepting below 1970 years When i choose 1970 to 2015 year no issue found, but when i choose 1900 to 1969 between the yea…
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Change home page "Support center" bannerContent Hi I am editing the CP pages and need to know how to change the main banner that says "Support Centre" Cant find it anywhere! Thanks -
CP Migration ...any impact on PTA?Content Hi, We are planning to migrate CP v2 to CP v3 and would like to know its impact on existing PTA setup. Currently Customer has PTA setup from their site to CP. An… -
Unable to change PrimaryContact of Opportunity through Connect PHPContent Hi We are using Connect PHP v1.2 and trying to change the PrimaryContact of an Opportunity. But we are unable to do so. The Connect PHP API documentation clearly… -
HTTPS Canonical LinkContent The CP3 framework automatically adds the canonical tag on the answer detail page. This is a great addition to the framework; however, our entire is using https a… -
CP file upload widget not allow to upload multiple file in workspace browser control:Content Hi, We are working on showing the ask page of customer portal in Incident workspace using browser control. While I was testing file upload functionality I observ… -
ADD-IN API - Incident custom field in a Chat WorkspaceContent We created a text plain Incident custom field named SERIAL_NUMBER that is populated from the Customer Portal (Chat_Launch) and it is shown during a chat session … -
ProductCategoryList widget displays only 30 Product top-levels?Content The ProductCategoryList widget has a maximum of 30 top levels. We have a product that has 32 sub-products. We are extending this widget in a couple of ways, and …
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Using Custom Objects Data within broadcast mailing message?Content Hi guys, we created a custom object "X" which has a relationship with Contact. Is it possible to use the data of that custom object within the template of the ma…
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LDAP integration with Account synchronizationContent Hello Could you provide me any information about How can I Integrate the Agent (Console) login with LDAP "Active Directory" also with performing Account synchron…
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map between laguage IDs and the actual languageContent Hello, There used to be a KB at http://cx.rightnow.com/app/answers/detail/a_id/2503 that had a map between laguage IDs and the actual language that we could use …
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How to limit products or categories in ProductCatalogInput widget?Content I am using this widget: Is there any way to limit list of products or categories? I want only a number of products or categories to show up in the list. How to …
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How to use new chat landing page?Content If I want the chat launch to use a new chat langing page, how / where to make the change? In the button click in chat launch (web page), I do not see any option …
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Validate Specific Email AddressContent I need to create an email input/widget to allow emails that end with "@mysite.com" to submit a webform. If the email ends with something else, just throw an erro… -
use of channel_accountsContent Hello everyone, Can some one help me to understand the usage of the table channel_accounts please. Thanks -
Hexadecimal error while sending incident responseContent Hi, I was trying to create new incident and sending incident response. but could not send due to some error message "Hexadecimal value 0X0B, is an invalid charac… -
Syndicated Chat Widget Custom FieldsContent Good Day, I would like to have the widget pass a value into a custom field and the value passed will be different for the different pages that the widget is plac…
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How to change the design of ProductCatalogInput widget?Content I am using this widget: Any way to change the dropdown so something like jquery dropdown? See here: http://jqueryui.com/autocomplete/#combobox Version Feb 2014 …
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why an incident attachment was appended to multiple incident thread by SOAP API?Content Our Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object a… -
Session ID for external application (without PHP API)Content Hello! We have Scripts and Workspace calling via Web Browser (URL) an external application that uses the RN Javascript API to interact with the tool. Question: W…
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CP integration with IBM Websphere commercial suite (WCS)Content Hi, is there anyone out there who has experience with integration of the Customer Portal within the IBM WCS?! We are struggeling on integration Thanks Rene -
How to hide widget?Content Dear All, How to hide widget? Code Snippet
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Error while Trying to Add New Country RecordContent Hi, am trying to add a single record for country and set its ISO code since same cannot be done from console (it does not allow ISOCode set) Below code is being … -
adding a navigation tab in standard.php creates problemContent Hi, I have an urgent problem and I hope someone can help me. I have just noticed that the new portal page I am to launch, makes my Ask a Question page to fail. W… -
How the check the agent desktop is locked(inactive agent) in the status bar addinContent Hi All, I have one status bar addin , which is showing ticker message from the custom object. Ticker message is refresh after every 30 minute. When agent is idle…
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Get TimeZoneInfo from an interface in an Add InContent I am trying to get the TimeZoneInfo object in an Add In from the current Interface, to convert the UTC time from the server into the correct time for that interf…