General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Offer proactive chat inlay if no answers opened after 3 consecutive searchesHello all, I am using the below widget to achieve "Offer proactive chat inlay if no answers opened after 3 consecutive searches" the requirement. its seems its not worki… -
Proactive Chat Inlay EmbeddedHi All, I want to trigger the chat invite, when below following condition meets. Answer Id should be 1014553 and inactive time should be 30 sec But the chat invite trigg…
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can we control the users on customer portalSummary: as a rightnow admin can we have control to access the list of users who register on on our customer portal and to get an audit trail on them who view which ques… -
Does not log in with existing contacts using PTASummary: Hello, I am configuring PTA to use it from an external page. If it is a new contact, it creates it as new and I can login correctly with the PTA URL. The proble…
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Retrieving the LookupName in Integration Cloud mappingSummary: Hi guys, We are trying to retieve the lookupname from some Service CLoud fields such as Source and status. We have created varchar fields on the target to be ab…
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Report variable through REST API analyticsReportResultsSummary Is the report variable accessible through REST API analyticsReportResultsContent Hi, Is it the variable defined in the report accessible using rest API analytics… -
errorCode:OSC-CREST-00011in Service Cloud Rest adapter in OICSummary: Hi guys, Might anyone have a solution or troubleshooting process for this error. The details of the error is as below: Bad Request 400 <
SSO with KeycloakSummary How to setup SSO between OSvC and Keycloak?Content Has anybody tried to setup SSO by using keycloak as the IdP? I did all the configuration on both sides, create… -
how long question is NEW or Updated statusSummary: how long the question will be marked as new and can we control that time from some parameters on the service console also how long the question displayed as upd…
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Missing Service Cloud Tables in REST adapter of Integration Coud ServiceSummary: Hi Guys, I am trying to push data from Service Cloud to an on-prem database. I noticed there are some tables that are missing from adapter such as inc_performan…
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can we limit access to the customer portal to a specific domainSummary: can we limit the access for the customer portal to a specific domain and how? thanks Content (required): Version (include the version you are using, if applicab…
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can we add a section last updated questions to the customer portalSummary: the agents are going to use the customer portal for query for questions and answers, they need to add a section contain all the updated answers of the last two …
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Server Name to connect to Microsoft Power BIContent I have a developer who is trying to connect Oracle Service Cloud to Microsoft Power BI. He says he just needs the server name of their OSC instance. Any idea how… -
Accessing KA answer content to show to search engine spiderSummary: We have content that normally requires a support contract (ie, logged in user with a specific user group permission) to access. We want that content to show up … -
Knowledge Advanced Analytics ReportsContent Hi, I have found that there are very limited set of tables for generating reports for KA . Can anybody help me to know that if how can I generate a report in whi… -
How to correctly display chat inlayI'm trying to implement a digital customer service chat inlay following the documentation at: However, after inserting the html snippet and the script provided on the do…
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How can I change the thread name?I need change the default name in the threads to a specific name. For example: when the customer to respond I need that the name be "Customer" and when the operator to r… -
I can't add the Oracle Live Experience SDK to my Android Studio project.Summary: I have purchased a LiveExperience license and am trying to integrate it into an Android project, but I cannot add the LiveExperienceFramework to my AndroidStudi…
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File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
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How to edit the Incident Channels - like changing labels.Summary: The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc. Content (required): The Ask is that How do we edit the Op… -
INotificationContext not showing messageSummary: Content (required): Hello, I'm triying to use the INotificationContext for the BUI usage, but the message is not showing Please see below error and code Code Sn…
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How to Select holidays in SLA in bulkSummary: Hi, We have around 300 SLA defined in the system and we need to map Holidays to it .Holidays have been added in the system . Is there a way we can do this witho… -
Organization Notes in contact workspaceHi, here again the CoE CrossCX Innovation Team! Today we want to share with you a BUI Extension that shows the organization notes in a contact workspace. In Net console … -
How to move Answers to a new rule state without editingSummary: The system puts existing Answers into the initial state when new Answer rules are deployed for the first time - how do I get them to process and move to the cor… -
User does not have sufficient access to view DocumentSummary: Content (required): We are trying to access the answer content by its ID through REST API call by following the process mentioned in the document REST API for K…
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User does not have sufficient access to view DocumentSummary: Content (required): We are trying to access the answer content by its ID through REST API call by following the process mentioned in the document REST API for K…
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How to pass report id dynamically to a custom widgetSummary: I have created a configuration setting which contains all report ids needed. I need to show the report in customer portal using this config setting. There is a …
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How to add Images in html Answers.Summary: how to add Images in html Answers, as copy/Paste and image button is not working, also when one small image added it is not there on customer portal as in the b…