General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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access custom object via SOAPSummary: Custom Object have been created using sandbox application composer. custom object included one page where we store information. by making the REST URI for that … -
How to adjust the label of a native object's create button ?Summary: How to adjust the label of a native object's create button ? Content (required): How do I change the label of the field, for example, "Novo Contact" button to "…B2C Service Support Customer Inquiry -Oracle 19 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Changing the phone input maskSummary: I would like to update the phone input mask. Our phone number fields contact various formats, including alpha characters and phone extension. I have a few quest…
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Where do I find the Entity ID?Summary: Where do I find the Entity ID Content (required): Where do I find the Entity ID to give our identity provider? Version (include the version you are using, if ap…B2C Service Support Customer Inquiry -Oracle 16 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Profile Permissions to Read OnlySummary: Steps to create a profile with read-only access Content (required): Is it possible to create a profile similar to Super Admin Profile with "Read-only Access"? I…B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Setup an answer to be visible in certain groupsSummary: How to setup an answer visible to certain multiple groups Content (required): The client is asking on how to setup an answer to be visible ito multiple groups V…B2C Service Support Customer Inquiry -Oracle 16 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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API to export and import APEX applicationHi Team, We we have any API or SOAP/REST service to export and import APEX application Thanks, Vikram khengare
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Parse JSON using APEX_JSONHi All, I want to Parse the JSON using APEX_JSON in PLSQL. I have created below piece of Code. But I am not able to extract the value in "items.transactionDFFs.actualRec…
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Disable 'Forgot my username' option from Login HelpSummary: Content (required): how to "disable 'Forgot my username' option from Login Help" Version (include the version you are using, if applicable): Code Snippet (add a…B2C Service Support Customer Inquiry -Oracle 15 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Is it possible to include a BUI Link (AgentWeb) at the .NET Console?Summary: Is there a way to include a Link for BUI at the .NET Console? Content (required): Is it possible to modify the links in the console under "File > Links" options…B2C Service Support Customer Inquiry -Oracle 26 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Can Multi Factor Authentication (MFA) be setup on the Customer Portal?Summary: Can Multi Factor Authentication (MFA) be setup on the Customer Portal? Content (please ensure you mask any confidential information): Version (include the versi…
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Customizing the warning when using the Masking feature in custom field/custom objectSummary: How to customize the warning associated with field masking? Content (required): Version (include the version you are using, if applicable): Code Snippet (add an…B2C Service Support Customer Inquiry -Oracle 15 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Configuration of proficiencies in Job ProfileHello everyone, does anyone know how it is possible to configure the proficiencies as a range and not as a target value? What impact does the configuration of minimum an…
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Bulk update processSummary: Info on updating multiple contact records at the same time/in bulk Content (required): We have identified and corrected an error with the configuration of a con…B2C Service Support Customer Inquiry -Oracle 5 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Always create new incident. Never updateIs there any way to let OSC always create a new incident upon receiving a email? So to never update an existing incident? I can't seem to find this info anywhere -
Access SEC_VALID_ADMIN_HOSTSSummary: Questions regarding setting SEC_VALID_ADMIN_HOSTS Content (required): What is the IP address of the key name: SEC_VALID_ADMIN_HOSTS? If the IP address of SEC_VA…B2C Service Support Customer Inquiry -Oracle 1 view 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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The desktop add-ins do not work in BUII have added the JavaScript to a workspace. This has been tested and it is working in the .net but I can't seem to get this to work in the BUI. Any Idea?
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OKCS answer article PDF restictions.Summary: OKCS, Is it possible for restricting download of Articles / PDFs Content (required): We have a question whether is there any possibility for restricting downloa…B2C Service Support Customer Inquiry -Oracle 5 views 0 comments 0 points Started by B2C Service Support Customer Inquiry -Oracle
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Knowledge Advanced - Notifications/Tasks when an Answer recieves a ratingSummary: OKCS Feedback routing for Agents Content (required): Would you be able to confirm if there is a way to configure for document owners to receive a task and notif…B2C Service Support Customer Inquiry -Oracle 25 views 1 comment 0 points Most recent by William Paddock
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Crypto API error - Invalid Request: Length of Text exceeds the 1 MB allowable limitSummary: Crypto API error - Invalid Request: Length of Text exceeds the 1 MB allowable limit Content (required): In the Crypto API there is a hash_256 function that use …B2C Service Support Customer Inquiry -Oracle 15 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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How to get document id from WCC using SOAP web serviceSummary I'm writing a groovy script to get the document id in web center content based on the title name of the fileContent I'm writing a groovy script to get the docume… -
Does anyone know why the deploy button does not activate?Summary: I'm trying to deploy in a test environment but the deploy button is not enabled. -
solved - chat attachmentQuestion : Is there a way an agent send attachment on live chat to customer? Answer : https://blogs.oracle.com/developers/post/boosting-chat-efficiency-the-power-of-send…
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Migration CP 3.7 to 3.9Summary: Migration CP 3.7 to 3.9 Content (required): Hello. We are migrating from CP version 3.7 to version 3.9. We are currently testing in a tst environment. I have a …
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How to trigger Business Rule after CPMHi, We have a requirement where the CPM updates the Incident status value and we would like to trigger a Business Rule based on this update. However since Business Rules…
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How are permissions for REST API operations controlled?Summary: How are permissions for REST API operations controlled? Content (required): I have permissions set so that a specific profile cannot delete contacts. An account… -
Pass parameter from Standard page to Custom ObjectSummary: We have a requirement to create a custom object, this custom object will be accessed from Work Order screen using a link. When the Custom object is opened from …
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rightnow event fireSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Is it possible to show the 404 error page instead of /app/error/error_id/1 ?Summary: Is it possible to show the 404 error page instead of /app/error/error_id/1 ? Content (required): Currently, if a user tries to access an Answer which is not pub… -
Customer Portal redirect after SSO loginSummary: Losing original URL after SSO login Content (required): When users attempt to reach a specific article page, they are redirected to an SSO login, and it takes t…