General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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How to add a auto-increment reference number field to custom objectSummary: I have a Custom Object, The primary key is the id, however i would like to add a reference number field like one we get when creating INCIDENTS Content (require… -
Is it possible to implement state transition model using business rulesSummary: I have a state model for my incident tickets, for eg. new->implement->review->close . Can I add rules so that the user may only change state in this order? Cont…
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Can we can change the color in Incident's message tab?Summary: Is there any way we can change the panel color in the message tab? In the right panel, we can see that for respond and receive's Message panel color is pretty s… -
removed (not required)Summary: removed (not required) Content (required): removed (not required) Version (include the version you are using, if applicable): 22-C Code Snippet (add any code sn… -
CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
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Is there a Questions Page Widget or filter for widget to allowing multiple status choices?Summary: Is there a Questions Page Widget or filter for widget to allowing multiple status choices? Content (required): On the questions pages for our customer support s…
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Is it possible to upload file attachments with Chat REST API?Summary Trying to meet the requirement of enable uploading file attachments on custom chat application by using Chat REST APIContent I'm working on development of an app… -
Text filed HTML content is encoded when we save from ask.phpSummary: Hi All, In text field when we enter some html content(Error report) in Agent desktop it displays same as it is, But when we save from ask.php it displays as enc… -
Does chat REST API support more than just text interactions? (i.e. buttons, cards etc.)In Chat REST API, Does it support more than just text interactions? (i.e. buttons, cards etc.) For example, Oracle Digital Assistant can present these via the Chat inlay…
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0Can we show row count in Dashboard's TabSummary: Hi Guys, I wonder can we display row count in Dashboard's tab? I know we can do it in workspace's tab. But I am not sure if we can do it in Dashboard's tab. Ver…
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Count Number of Attachment in Message tab.Summary: Hi Guys, Is there a way to display the number of attachments in the "message" tab like the screenshot below on the right side? The screenshot below are the same…
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View and track changes to Custom Menu itemsHi, We would like to track the changes made to the custom menus in our site. Is there a way to see who added the new value and when. At least if we can fetch these detai…
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Showing date field as calendar in customer portalSummary: Hi All, Can anybody help me to show datetype filed as calender in customer portal ask.php page. Content (required): Version (include the version you are using, …
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Edit or Add a new Thread Channel entry in the WorkspaceI would like to know if it is possible to add a new or edit a Thread channel in the Workspace : Thank you -
BUI Analytics Extensions and LinksSummary I have a column with a refno - how do I display it as a link?Content Continuing to work on my first ever BUI analytics extension. A report I've written that pull… -
External ObjectsContent Introduction B2C Service will include External Objects, a low code integration service that enables admins to configure an integration with external OData endpoi… -
Set custom field value through URL parameterSummary: Is there a way to pre-set the value of a custom field on an incident submission form (ask) through a URL parameter? Content (required): Is there a way to pre-se… -
Change a thread's input type to private note via PHPSummary: I'm trying to change the input type of a thread to a private note following the example provided in the documentation and it's not changing. The idea is update …
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In OSC ca we embed a webform from another siteSummary: In OSC ca we embed a webform from another site. So for a number of reasons we want to embed an existing webform from another site (not oracle) into out customer…
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How to make Customer Connect forums viewable to public without loginSummary: We currently required contacts to log into the Customer Portal to do anything or view anything within the Customer Connect forums. We want to allow Community po…
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How do I display Products and Category on the Chat Launch Page?Summary: I have enabled FLD_PRODUCT_ENABLED and FLD_CATEGORY_ENABLED I have updated the chat_launch.php file to include -
how can we create custom widget and display custom standard properties in storefront?Summary: I want to create a custom widget in which i want to display custom standard properties of a product in storefront using custom widgets how can we do that Conten…
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Can we disable Emailing link icon?Content (required): Hi Guy, I wonder if we can disable the emailing Link icon in the contact's Email address. We want to prevent agents send direct emails from their ema…
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BUI - Fetch thread headersSummary Fetch Customer name, Account name + date of incident threadsContent Hi, I am new to BUI extensions. I apologize in advance if this question was already addressed…
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How can one setup subscribe to community board versus discussion?Summary: Is it possible to set up the option for a user to subscribe to a Community board in B2C Service Cloud communities? Content (required): Currently, our implementa…
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Track undelivered EmailsSummary: Admins need to get the report of the sent & undelivered emails to the contacts, when make a chnge to the answer and choose to notify subscribers is there is a s…
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"An Error has occurred in the script of this page" - Web Browser Desktop AddinSummary: Hi Community, I am currently working on creating a Web Browser Desktop Addin in .NET, but while I am executing it in the workspace, I am getting the following e…
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Hide all top level categories except for one in a category dropdownContent I am looking at hiding all top level categories except for one (while still allowing that category's sub-categories to be chosen) in the ProductCategoryInput wid…
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Is there anyway i can remove the up and down arrow in a workspace integer field?Summary: Hi guys, Is there any way I can remove the up and down arrow in a workspace integer field? Version (include the version you are using, if applicable): 22a
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Incident Access based on Logged In Account informationScope This article aims at walking through an Extension which decides the access permission of the Incident based on the Logged In account information. Overview In some …