General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Error message on workspace: "add link/text is not supported for current active workspace"Summary: Hi Guys, I am trying to add a Standard Text to an email/response and I get the following error. "add link/text is not supported for current active workspace" I … -
Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of… -
Custom Object max row size limitationContent Hello, As I understand, custom objects have a max row size data limitation of 32000 bytes. So, assuming someone is creating a-bunch of text fields at 255 charact… -
How to dinamically set a widget attribute in PHPSummary: I need to set the max_year attribute from the DateInput widget dynamically Content (required): I am trying to do something like this: -
Notifications for Custom ObjectsHi, I would like to know if there is any way we can send toast notifications to users when there is an update in a custom object. Currently the toast notifications are e…
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SSO Set Up in Both BUI and Agent Desktop Console - IDP MS AzureSummary SSO Set up in Web browser & Agent Desktop Console using MS Azure IDPContent Hi, We have business requirement to enable SSO for both applications (BUI and Agent D… -
Tracking click behavior from usersDoes anyone have experience in tracking the click behavior of their users. Through Analytics we are able to see what users are searching for, but we are also curious on … -
Looking for suggestion to mark external links, so they can be opened on a different tab in cpSummary: We have a widget containing links to different stuff. Articles, channels, external sites. What we like to achieve is to add a Boolean to our channel for usefull…
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Search in Database from BUI ExtensionSummary: I'm trying to obtain certain information from the Records of a Workspace, whatsoever, some records store "id" instead of more descriptive values. Is there a way…
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Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…
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How to allow apostrophe in EmailAddressContent Hi, We have a PHP script which checks for the contact based on Email Address. One of the email address has an apostrophe which is a valid email address. But the …
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Oracle Service cloud BUI accessibility question for Screen reader.Summary: I wonder whether we can change the field name from a screen reader. That is because when my Agent uses a screen reader, he try to select the field he needs from…
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Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…
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Mask or redact certain words in Incident threadsIntroduction Customers sometimes include things they shouldn't e.g. bad language, passwords, etc. This Extension allows agents to redact the contents inside a thread. It…
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How to query all Incidents which have file attachments using a Tabular query in REST API?Summary: How to query all Incidents which have file attachments using a Tabular query in REST API? Content (required): How to query all Incidents which have file attachm…
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Automatic Switch of Contact Primary Email based on Type of ContactScope This article aims at walking through an Email Switcher PHP code that can be used to flip the emails of the university student based on the Type of Student. General…
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Filter Categories depending on the selected ProductSummary: Hello, I have a list of products and categories which I am filtering by rules in the desktop console, that is, if I select product A only show me category ABC a…
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ODA- B2C Rightnow Service Unified DashboardProblem Statement: Many B2C Service customers use Oracle Digital Assistance (ODA) to enhance B2C Service Chat. One of the major requirement from the B2C Rightnow Service…
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Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv… -
Jira Integration with Oracle service cloud BUIScope This article aims at walking through a Jira extension for Browser User Interface (BUI) that can be used to create and fetch the JIRA issues. Overview Customers who…
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Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin…
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Email Function attachment not workingContent Dear All, Please help me I'm trying to generate one .pdf file and send mail to user, i sending mail correctly, but attached .pdf not opening due to content type …
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Max file Attachment Size to post an incident - REST APIContent Hi all, Does anyone know what is the max a file attachment size to create an incident via REST API? Is it the same as the one listed in this article? https://cx.…
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Set value in Category widgetSummary: Hello How can I set a value to the category field? I base myself on the example of the following link, but it only applies to Product, how can I do the same for…
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AnalyticsSummary: Hi Everyone, I am trying to pull a report through Oracles rest api, When I enter the date 7/27/2022 it is giving me the chats from 7/26 and 7/27. It is also dup…
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When will you get rid of YUI and move to PHP 7+Summary: When will we move away from YUI and PHP 5? Content (required): I left my previous role and have started a new one where we are evaluating customer service solut… -
Answer Special Settings - no answers are displayedContent There are no seach results returned from standard reports or through Knowledge API. If I remove the special settings filter, the report fetches me result. Any he…
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Chat Inlay CSS issueSummary: Chat Inlay CSS issue Content (required): Hi All, We have included embedded chat inlays on our vbcs home page and we want to do a css change to the pop up. Curre…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…