General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Open Custom Object workspace from BUI extensionSummary: Open Custom Object workspace from BUI extension Content (required): I created a custom BUI extension to open custom HTML with links to custom and standard objec… -
Format Date field in Incident SummaryContent (required): Hi, We would like to have the date fields in the Incident summary page to have the placeholder like "_ _ / _ _ / _ _ _ _". Do we have any setup avail…
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Can Contact Notes be added as Rich Text?Content (required): Can Contact Notes be added as Rich Text instead of Plain Text? Version (include the version you are using, if applicable): Oracle B2C Service 21D
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In BUI Chat interaction, how to automatically close the chat panel when chat is done.Summary: Content (required): In BUI Chat interaction, how do you automatically close the chat panel when chat is done. In BUI once you are done with a chat and have no n…
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In BUI chat interaction, can we change the time from military to 12hr?Summary: Content (required): In a BUI chat interaction, can we change the time from military to 12hr? On each piece of the chat conversation, there is a timestamp that i…
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Automate the process of Element Manager for source controlSummary: This document showcases how the Element Manager can be used for source control using a CI/CD tool (Jenkins). About Element Manager is a tool that allows configu…Praveena Radhakrishnan-Oraclee-Oracle 171 views 3 comments 10 points Most recent by Srinath Srinivasan-Oracle
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How to use Element Manager using BUIThe following steps can be followed to use the element manager through the BUI The EM option can be added to configurations using the navigation set in BUI. Once we sele…Praveena Radhakrishnan-Oraclee-Oracle 21 views 1 comment 2 points Most recent by Srinath Srinivasan-Oracle
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How to use Element Manager Through SwaggerUIContent (required): Element Manager can also be through Public APIS. For any doubts about the EM APIs, this documentation can be referred to. For any site, we can access…Praveena Radhakrishnan-Oraclee-Oracle 1 view 0 comments 1 point Started by Praveena Radhakrishnan-Oraclee-Oracle
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Unable to get current thread content within BUI extensionSummary: I am trying to retrieve the current thread content(uncommitted) within BUI extension using the code snippet in the documentation. However, it doesn't seem to be…
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Unable to log into ci/admin pages for portalSummary: In Edge and Chrome, I can't log in to the https://****.custhelp.com/ci/admin page for any of my sites. Content (required): I can log in to the admin site on a c…
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Customising homepage - where to start?Summary: Hi All, My Manager asked me to investigate how to customise the homepage on OraDcos. There is a lot of info - I'm unsure where to start - any ideas welcome, tha…
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"Your current password doesn't match the one we have for you. Please re-type it."Summary: Using the EmailCheck widget to verify account / force login before submitting an application form. Content (required): Hi I have an application process where th… -
SmartAssistant to display related answers based on selected modelSummary: We have a custom search for our models and are putting the model ID in the URL when creating an incident. The SmartAssistant should be displaying knowledge answ…
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Add button on WS to collapse/expand all threadsSummary: Add button on WS to collapse/expand all threads Content (required): Hi, We would like to add a button on the WS to allow users to expand or collapse all threads…
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Using the vanilla theme in a BUI extensionHi, For one of our customers I want to create a couple of add-ins that will use input fields. I would like to use the vanilla and the oj-redwood css files in the bui ext…
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Looking for Oracle Service Cloud - Whatsapp/Facebook messenger Integration documentSummary: Looking for Oracle Service Cloud - Whatsapp/Facebook messenger Integration document. Any reference would really help. https://www.youtube.com/watch?v=hVkFZySHu0…
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When setting up Communities outside a login, does it generate a separate url for outside login view?For KB Articles, we have an outside login url and an inside login url. For Communities in B2C Service Cloud, if you make communities available outside a login View only,…
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Send Incident custom field in Chat_launchSummary: We are passing First Name ,Last Name and email address to chat_launch and working fine. but when we include custom incident field its not working…
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Moved: Need to know Table information for Proxies screenThis discussion has been moved. -
Retrieve loged username from BUIContent (required): Hello, Is there a way to retrieve the username or user id from BUI after the user is logged in We want to implement an extension but only for certain…
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Encountering primary syntax error when I get bulkExtractResultsSummary: Content (required): Hi - I am trying to create and bulk extract and get the results. I seem to be able to create the bulk extract with no problem: However, when… -
How to fetch profile rights?How to fetch profile rights (Permission) using ROQL or report. Eg: Is the X profile SSO rights (Permission) has checked or not?
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BUI addin made with react scrolls to the top every re-renderSummary: BUI addin made with react scrolls to the top every re-render Content (required): I made an browser addin using react js library. Using react's dev server or eve…
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Does the BUI Extensibility Framework support ES6 classes?Summary: Are ES6 classes supported by BUI Extensibility Framework? Content (required): Hello, Since 2017 our customer uses a CTI integration, that is a version based on …
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External ObjectsContent Introduction B2C Service will include External Objects, a low code integration service that enables admins to configure an integration with external OData endpoi… -
Get conditionalchatlink widget to honor labelsSummary: Conditionalchatlink widget is not honoring the labels and toggles added to the widget call. Content (required): Hello, I am trying to get the conditionalchatlin… -
BUI Extension - Hello Word for Menu Header & ModalContent With this post, we are covering all existing User Interface capabilities for Extensibility Framework. In this post, you will find how to create a Global Header M… -
Expose an OIC Rest Endpoint with OAuthHi, I want to expose a Rest API built in Oracle Integration Cloud with a third party system. This API will follow the OAuth2 protocol, so when the third party system cal…
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Chat Hours on CP pages displaying in PDT instead of ESTSummary: Hello Team Chat Hours on CP pages displaying in PDT instead of EST, please let me know how can we change to EST Content (required): Version (include the version…
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Create a private note when creating an incident from AAQ pageSummary: Content (required): I have an AAQ page for submitting requests (create an incident) where I populate some information in the incident.thread field. I am wonderi…