General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Host-Specific Browser Control URLBrowser control is a functionality that allows us to render a specific URL inside the workspace. In the scenarios where we need to configure different URLs for the same … -
Chat Toast notification is different from BUI and Agent DesktopSummary: Hi Team, We are planning to migrate the agent application from desktop to BUI (Browser User Interface). We met few challenges in incoming chat toast notificatio…
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Sending Notifications when status changesSummary: When an Incident is updated and the status of Incident is changed from Open to any other custom status value we have defined in our system. Our ideal expectatio…B2C Service Support Customer Inquiry -Oracle 31 views 2 comments 0 points Most recent by Padma Varadarajan
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Problems authenticating through the Element Manager APISummary: I am getting a pair of errors when trying to retrieve an Element Manager Token via SSO. Content (required): I have gone through the process defined here: https:… -
multi word search is not working as expected in keyword search at customer portal.Summary: Hi Team, Oracle Knowledge advanced is implemented in our project using KA reference implementation site. We have a requirement where users want to perform the m…
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Display URL as a webpageSummary: Allow the ability to display a URL field as a webpage. Content (required): Is it possible to have a URL field type display within a tab as the webpage, like the…
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How to check if a ROQL query has returned records in PHPContent I have the following query in my PHP custom script $roql = "SELECT ID, LookupName FROM Contact WHERE emails.address LIKE '".$email."'"; $result = RNCPHP\ROQL::qu… -
Is there a way to add custom fonts for BUI web interface/Agentweb?Summary: Checking to see if there is a way to change the fonts to custom font in BUI. I know it can be done for the Browser Add-ins. But how to change the fonts for out …
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Reassigning customer-updated incidents if agent is logged outSummary: Content (required): We would like to add a condition that checks when an incident receives a response from the customer and if the rep that has the ticket assig…B2C Service Support Customer Inquiry -Oracle 2 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Optimize your Agent Browser User Interface Add-Ins/ExtensionsContent This is Part 6 of the Soup up Workspace load! Series. For the Introduction go here. Overview Using standard product features where possible is preferred to writi… -
How to retain the Remember Me Functionality in Oracle Service CloudSummary: How to retain the Remember Me Functionality at the Oracle Service Cloud Content (required): The customer wants to know how to retain the Remember Me Functionali…B2C Service Support Customer Inquiry -Oracle 11 views 3 comments 0 points Most recent by Chris Hunter-125746
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Introduction to External ObjectsContent Introduction In this article we will look at creating an integration with an OData service using External Objects. There are 4 steps needed to achieve this * Pro… -
Downloading the attachments from PO headers via REST apiSummary: Hi, I need to inquire if it is possible to parse the file contents using below REST API resource. We need to download the attachments from PO headers, and I wou…
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Incident purging and file attachments retrieval from archived incidentsSummary: Few questions regarding incident purging through data life cycle policy and retrieval of file attachments from archived incidents. Content (required): I would l…
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Analytics Extension - Pop a list of results from a reportSummary: We have a requirement to pop up a set of alert messages based on contact, org or strategic account name (custom field) when our agents select a contact. Content… -
UGH... Custom field capContent This is an issue that goes back decades with Service Cloud. Our site has been at the max custom field limit for years. Has there been any workarounds to expandin… -
Giving User Profile Permission to Create/View ReportsSummary: Questions regarding allowing user to create/view reports, and how to see which profiles have appropriate permissions. Content (required): How do I allow a user …B2C Service Support Customer Inquiry -Oracle 12 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Can the maximum length of a custom message base be changed?Summary: Can the maximum length of a custom message base be changed after initial creation? Content (required): Version (include the version you are using, if applicable…B2C Service Support Customer Inquiry -Oracle 1 view 2 comments 0 points Most recent by Nika Gerson Lohman
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An app as an alternative to the customer portalSummary: An app as an alternative to the customer portal Content (required): Hi, Does Service Cloud have an app that customers can use instead or in conjunction with the…
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How to disable credit card number maskingSummary: How to disable credit card number and shipment tracking number masking Content (required): Customer was looking for the way to disable masking over tracking num…B2C Service Support Customer Inquiry -Oracle 2 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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BUI Extension - Creating a libraryContent Library is an existing extension type that you can find as part of BUI Extensibility Framework. If you are not familiar with the library concept, it is a collect… -
Transactional SurveySummary: We are editing a survey and its tagged template. Whenever the html source of the survey template is changed, UI changes are not rendered as per the css files li…
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What is the purpose of 'Dormant' Incidents?Summary: We are trying to determine the purpose of (not definition of) the 'Dormant' incident setting. Content (required): I've found (and read, multiple times) the KB t… -
Inlays: Integrating Surveys to the Post Chat Closing MessageSummary Brief example of how you would include a B2C Survey into the postChatClosingMessage for the Embedded Chat Inlay. This example shows how the engagement_id is to b… -
IDP initiated logout for SSO logged in agentsSummary: Is it possible to log agents out from OSvC when they logout from IDP? Content (required): The user should be logged out of service cloud when logged out of idp.…
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Check interface chat hours using Chat REST APISummary Check interface chat hours using Chat REST APIContent Does anyone know if you can check the out of the box chat interface hours using the Chat REST API? I am not…
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The fetchObject method must return a value error in Process DesignerSummary: When testing in the Process Designer what does this error mean (The fetchObject method must return a value)? Content (required): I am receiving this error while…
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How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…
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Can I make a BUI Extension to step through thread entries?Summary: Can I make a BUI Extension to step through thread entries? Content (required): In the BUI Incident workspace, I'd like to add a button or shortcut for agents to… -
Issue with converting CP to the latest framework (3.9)I am running into an issue with migrating one of our sites from framework 3.8 to 3.9. For now this is a blocking issue for us to migrate all sites. The issues lies in ou…