General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Auto Populate Category without displaying on pageSummary: Set the Category on the "Ask a Question" page without displaying the Category field. Content (required): We have multiple "Ask a Question" forms on our customer… -
Show Embedded Chat Inlay only during open chat hoursSummary:\ I am setting up the Embedded Chat Inlay our customer portal. I'd like to hide it when chat is closed and only display it during available chat hours. I this po… -
Inlay Chat Widget open in New Window TabSumma Can Inlay chat widget opened in separate window or tab that where it is launched from Content (required): Version (include the version you are using, if applicable…
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Value getting changed in VBCS row only when using keyboard TAB button and going to the next rowHi All, I am building a table in VBCS. In the table 1 column is editable say col1. When we change the value in column1 the value in the column next to it i.e. column2 sh…
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Console to Workspace type BUI extensionHello, I'm having a BUI that's working correctly when is used as a Console extension Unfortunatelly running the first time on BUI, does not load and needs to refresh the…
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Custom Widget ErrorHi Community, I have a custom widget named "PhoneValidator", i have added the below line on the create account page " " On the create account page on the CP am getting t…
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Chat Inlay- font size, height and widthSummary: Content (required): I'm trying to customize the chat inlay size a bit. I read about using data-oit-theme-vars along with fontSize:, inlayWidth:, and inlayHeight…
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Content security policy issue while enabling Proactive ChatSummary: We are trying to enable Proactive chat on a Django application. We have enabled CSP(Content security Policy) for the Django application. This is throwing issues…
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Moved: OICS - ERP Cloud Connection FailureThis discussion has been moved. -
Inlay Chat - Display Chat Hours?Summary: Content (required): I know we can check for chat hours using "office-hours-check", however we have a client that would like to display the chat hours when chat …
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Close modal functionality in BUI ModalViewI have called a custom script in my modal view in BUI and i want to add a custom close functionality on a cancel button. Can anyone help me to achieve the same .
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VCC IntegrationSummary: Content (required): Can someone point me in the direction of where I may find documentation on how to integrate with VCC (Virtual Call Center) in Oracle Service… -
Not able to query date/time field is null or notSummary: Content (required): I am doing a ROQL query in CPHP(v1.4) where I have a query like "Select * from CO.Tariff where CO.Tariff.End_Date is null" but it is returni…
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Details to get the document Name in FFDBI to get the Document Name and Short Name in the TM Module DEFAULT_DATA_VALUE for HRA_TMPL_PERIODS_CUSTOMARY_NAME is 'XX' DEFAULT_DATA_VALUE for HRA_TMPL_PERIODS_SHORT… -
How to style ConditionalChatLinkSummary: The message base attributes for the ConditionalChatLink widget are plain text. Content (required): I am using the conditionalChatLink widget on a page and the C… -
inlay chat widget placementSummary: On our public website where Chat widget is deployed , there is general button “Back to top” . Both buttons are overlapping each other. I have tried below with e…
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extension workspaceHi i want to get my organisation id after the organisation is saved in bui extension as when my extension is registered it doesn't have id so how can i get id after i sa…
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Update a Search / Report Field in workspace BUI extensionHello, could you help me whit this question I'm trying to create a BUI extension, which updates some fields in the workspace Currently I'm able to update, plain text, da…
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How to change label of workspace tab name of custom objectI need to change the text of workspace tab name of custom object. This label automatic setting the lookup name of custom object with workspace, but I need to change the …
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How to get Current Logged Account Information using Connect PHP ScriptSummary: Currently, I'm creating Custom scripts using PHP in File Manager. The purpose of this script is to capture the audit log or history of changes on Custom Object … -
BUI demo available now - click for details!Register today to a Cloud Adoption LIVE Webinar delivered by EMEA Customer Success Team to find out a series of recommendations on how to extract the most from your Orac… -
Tracking click behavior from usersDoes anyone have experience in tracking the click behavior of their users. Through Analytics we are able to see what users are searching for, but we are also curious on … -
Not possible to embed Sales Cloud within Service Cloud?Content Is it not possible to customize Service Cloud to add a sub tab somewhere and refer sales Cloud within that using Browser Control feature? Saw an Oracle Support n…
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Get value on object through APISummary: I'm creating an integration script using PHP CURL. When I try to pull the Contact data, there are several fields that contain links because these fields are rel…
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Integrations to Customers/Suppliers with BiztalkSummary: Customer has Boundary applications route EDI document to Biztalk in their current system architecture. Biztalk layer transforms to Customer/Supplier Specificati…
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Refresh workspace or fire namedevent when report is edited.Summary: Content (required): We have a editable report(custom analytics report) in workspace, where we are editing field which are present in workspace(hidden) in BUI. w…
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Azure SSO for Agent Console and Customer PortalSummary: Content (required): Hi All, I'm trying to implement Azure SSO for both Agent Console and Customer Portal. Unfortunately at this point SSO works only for Console…
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How to make a BUI extension run with command/button?Summary: Hello, I want to make that an extension for the BUI runs when clicking a button/command. This because, I've tried to add an "Agent Browser UI Extension" button …
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How to disable certain types of notifications?Summary: Our frontline agents receive a notification when an incident assigned to the specific agent is updated etc. However, they don't need this feature so we would lo… -
Routing incidents to specific interfacesSummary: I'm looking for information on how to set up biz rules or such to ensure incidents are routed to & show only in the proper interfaces Content (required): For ex…