General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Can I create a incident since Customer Portal without Email address?Summary: I need create a incident without Customer Portal if I dont have Email Address. Removing the obligatory field for email address Content (required): Version (incl… -
Product Label need to be changed in Chat InlaySummary: Product Label need to be changed in Chat Inlay Content (required): I have Product in chat inlay. I want to change the label 'Product' to Service. Is that possib…
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems… -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus… -
Knowledge Advanced - feedback procesSummary: Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents) Content (required): Hi, Am looking for…
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Hide customer portal content based on specific SLAContent Is there an out of the box method to show/hide content on the customer portal by using a specific SLA name/id? I see the section in the page tags where you can s…
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How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,… -
How to create a new menu field in custom object via PHP(Custom process)Summary: Hi Team, I have configured two custom objects with the following fields. Custom object 1 - x_abc: Community,building,floor (all are text fields) Custom object 2…
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Dynamically set default_value in the ProductCategoryInput widgetHi I understand that seemingly the only way that one can dynamically set the default_value of the ProductCategoryInput widget would be to extend the OOTB widget. Underst…
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Is it possible to send email using mailmessage and pass the mailing ID for the html body?Summary: I want to send email using mailmessage but pass the mailingid in the html content. Content (required): Version (include the version you are using, if applicable…
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How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f… -
How to get the value of the list of Product and Category values in the Customer Portal from Java ScrSummary: I am trying to obtain the value of the list of "Product" and "Category" values of the Customer Portal, this is so that it depends on the value that these two …
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Implementing SSO on CP using Azure AD - Issue EncounteredSummary: Hi All, I'm trying to implement SSO on CP using Azure AD as the IdP. Here's the Azure side configuration. In the Azure AD end, the NamedID attribute has been ch…
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We wanted to know if any user has disabled the "severity" field on the SR detail pageWe wanted to know if any user has disabled the "severity" field on the SR detail page. if yes, then what is the reason to disable it? if no - then what is the recommenda… -
Create New Incident via API and Suppress Email NotificationSummary: Content (required): I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would l… -
Search API for OKCSSummary: Including mispelled words in search question REST API for Knowledge Advanced Content (required): OKA and Customer Portal caters for mispelled words search by de…
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Moved: ERP connection failure -Oracle Integration Cloud Service(OICS)This discussion has been moved. -
How to hide chat inlayHi All, I want to hide the inlay chat based on click event. Below code is to show inlay, Same as any code to hide the inlay please share the hide inlay script. oit.fire(…
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Offer proactive chat inlay if no answers opened after 3 consecutive searchesHello all, I am using the below widget to achieve "Offer proactive chat inlay if no answers opened after 3 consecutive searches" the requirement. its seems its not worki…
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can we control the users on customer portalSummary: as a rightnow admin can we have control to access the list of users who register on on our customer portal and to get an audit trail on them who view which ques…
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Does not log in with existing contacts using PTASummary: Hello, I am configuring PTA to use it from an external page. If it is a new contact, it creates it as new and I can login correctly with the PTA URL. The proble…
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Retrieving the LookupName in Integration Cloud mappingSummary: Hi guys, We are trying to retieve the lookupname from some Service CLoud fields such as Source and status. We have created varchar fields on the target to be ab…
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Report variable through REST API analyticsReportResultsSummary Is the report variable accessible through REST API analyticsReportResultsContent Hi, Is it the variable defined in the report accessible using rest API analytics… -
errorCode:OSC-CREST-00011in Service Cloud Rest adapter in OICSummary: Hi guys, Might anyone have a solution or troubleshooting process for this error. The details of the error is as below: Bad Request 400 <
SSO with KeycloakSummary How to setup SSO between OSvC and Keycloak?Content Has anybody tried to setup SSO by using keycloak as the IdP? I did all the configuration on both sides, create… -
how long question is NEW or Updated statusSummary: how long the question will be marked as new and can we control that time from some parameters on the service console also how long the question displayed as upd…
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Missing Service Cloud Tables in REST adapter of Integration Coud ServiceSummary: Hi Guys, I am trying to push data from Service Cloud to an on-prem database. I noticed there are some tables that are missing from adapter such as inc_performan…
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can we limit access to the customer portal to a specific domainSummary: can we limit the access for the customer portal to a specific domain and how? thanks Content (required): Version (include the version you are using, if applicab…
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can we add a section last updated questions to the customer portalSummary: the agents are going to use the customer portal for query for questions and answers, they need to add a section contain all the updated answers of the last two …