General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Unable to access Database table using Rest APISummary: Unable to access Database table data using Rest API Content (required): Hi Guys, I am trying to retrieve the Agent Login Duration from the Oracle Instance by ac… -
Error on creation of Staff accounts through REST APISummary: Error : "Cannot save/update: Account(ID=0): Internal Error Description: Not able to acquire lock for call to 'account_create'. without lock" Content (required):…
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ProactiveChat ConfigurationHi All, I’m working on a Proactive Chat for our Customer Portal Page. At first I was using Oracle Documentation (https://documentation.custhelp.com/euf/assets/devdocs/cl…
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Extending BUI interfaceSummary: Customizing BUI interface Content (required): Hello, I have divided BUI to left and right frames using support of Edson Junior and thinking of how to build main…
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***MOVED Can we limit the number of records that are uploaded for File Imports in Import ManagementSummary: **CREATED NEW VERSION IN RECEIVABLES ** The CDM team is required to load a large number of records on occasion using Import Management. This is causing issues w…
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Difference Between /assets/javascript and /development/javascript ?Summary: What is the difference between the two folders /assets/javascript and /development/javascript? Content (required): I am working on removing JavaScript from our …
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IncidentResponse do not send email but added to threadSummary IncidentResponse do not send email but added to threadContent I try to use incidentresponse object to add response and send an email, however, it only adds the t…
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Update existing contact Country fieldSummary: Hi All, I would like to update the country for existing customers based on different Mailbox IDs. Can you please advise how to update country bulk for existing … -
automtic uploading Products,sub products, Catigories and questions and answersSummary: the customer is new to the knowledge base and want a way to automatic move their current knowledge Base to the new knowledge base by automatic create the produc… -
PR Line type LOV should be defaulted to blank using customization or personalizationContent Hi All, We have below requirement in Purchase Requisitions: 1. Purchase Requisition Line type should be blank currently we have it defaulted to Goods 2. Line Typ… -
Download File Attachments from Incident ThreadsSummary: Content (required): Hi All, We have a requirement where we have to download all the file attachments from standard objects. We have around 1.5 million File atta…
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ODI with Autonomous DatabaseSummary ODI Connectivity with Autonomous DatabaseContent Hi Team, Can you please can I configure Autonomous Data warehouse with ODI. My current requiremnts are ODI is st…
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mobile number duplication on CP and agent desktopi have created the Contact.Phones.MOBILE.Number field on the create account page. I want to stop the duplication of the mobile number i have added the below script/code …
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ROQL order by length functionSummary: Content (required): Is there a ROQL equivalent to SQL's CHAR_LENGTH() function? I'm trying to write a simple query that would look something like the code snipp… -
How to get static_filter working in Grid report widgetSummary: Content (required): I have a custom report created that is filtered in the report as I want and it works in OSvC. However, when I display the report using the G… -
SSO login for customer portalContent Hi All, We are setting up SSO for the customer login, for that we have completed the below steps and needed help on further steps to complete the setup. 1. we ha…
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Widget Error on Customer portalHi Community, I have a custom widget named "PhoneValidator", i have added the below line on the create account page " " On the create account page on the CP am getting t…
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What is the limit for create/update sales order lines using the salesorderhub api?Summary: Is there a limit to the number of lines we can create/update for a sales order using the web services? Content (required):API Version (include the version you a…
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Unable to establish a Chat sessionSummary: Unable to establish a Chat session due to following error. { "type": "https://rnowgse12015.rightnowdemo.com/services/rest/crossChannelServices/exceptions/OSC-CR…
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Mobile number duplication and validation:Contact.Phones.MOBILE.NumberHi Community, I have added the mobile number on the customer portal on the create_account.php, Contact.Phones.MOBILE.Number and would like to stop a double/ duplication …
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Auto assigning Incident Queue from a ChatSummary: We have our Chat Interaction workspace that successfully populates the Chat Skill (products) and the Chat Queue. In the related Interaction Workspace, the produ… -
Email validation standard check code on CPHi community, Where can i get the standard code for the email validation on the CP. i want to use it for mobile phone validation checks
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CPM Error:"creating default object from empty value"Summary: I'm having problems with a remarkably simple CPM. The CPM should look at the value of a custom field (address1), and copy that value into a custom object field …
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Issue while OIC is connecting to Cloud Data ScienceSummary: We are connecting to Data science through REST adapter using the security policy OCI signature version 1. It is failing while testing the connection with this e…
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Chat API url for postmanSummary: Using below API details, we are trying to frame a url to use the same in postman. But I'm unable to validate the url. https://docs.oracle.com/en/cloud/saas/b2c-…
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Dedicated channel for MessengerSummary: We have embed a custom Live chat functionality on a support website through which customers can chat with the agents. The chat initiated by a customer is assign…
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Service Cloud Chat APIsSummary: From the below shared pictorial representation for Oracle B2C Service Chat Systems working with a custom end-user application, in step 1, "Authenticate custom a…
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How to increase the read timeout value for SOAP invocation in OIC?Summary: In one of our application we are invoking a SOAP web service to get customer data. Since there is huge data it is taking time to send the response back to OIC. …
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How to export all File Attachments using custom script in Service CloudHello Community, I am working on a challenging requirement were we need to download/export all the file attachments that currently exists in Service Cloud Instance using…
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how to track bounced emails in Public Mail API?Summary: Bounce back error message is not received when using the Public Mail API, so unable to see if email has bounced back Content (required): We are unable to track …