General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Server Name to connect to Microsoft Power BIContent I have a developer who is trying to connect Oracle Service Cloud to Microsoft Power BI. He says he just needs the server name of their OSC instance. Any idea how… -
Accessing KA answer content to show to search engine spiderSummary: We have content that normally requires a support contract (ie, logged in user with a specific user group permission) to access. We want that content to show up … -
Knowledge Advanced Analytics ReportsContent Hi, I have found that there are very limited set of tables for generating reports for KA . Can anybody help me to know that if how can I generate a report in whi… -
How to correctly display chat inlayI'm trying to implement a digital customer service chat inlay following the documentation at: However, after inserting the html snippet and the script provided on the do… -
How can I change the thread name?I need change the default name in the threads to a specific name. For example: when the customer to respond I need that the name be "Customer" and when the operator to r… -
how to migrate customer portal to version 3.8CP version is 3.3 how to migrate the version to 3.8? thanks -
I can't add the Oracle Live Experience SDK to my Android Studio project.Summary: I have purchased a LiveExperience license and am trying to integrate it into an Android project, but I cannot add the LiveExperienceFramework to my AndroidStudi…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
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How to edit the Incident Channels - like changing labels.Summary: The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc. Content (required): The Ask is that How do we edit the Op… -
INotificationContext not showing messageSummary: Content (required): Hello, I'm triying to use the INotificationContext for the BUI usage, but the message is not showing Please see below error and code Code Sn…
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How to Select holidays in SLA in bulkSummary: Hi, We have around 300 SLA defined in the system and we need to map Holidays to it .Holidays have been added in the system . Is there a way we can do this witho… -
Organization Notes in contact workspaceHi, here again the CoE CrossCX Innovation Team! Today we want to share with you a BUI Extension that shows the organization notes in a contact workspace. In Net console … -
How to move Answers to a new rule state without editingSummary: The system puts existing Answers into the initial state when new Answer rules are deployed for the first time - how do I get them to process and move to the cor… -
User does not have sufficient access to view DocumentSummary: Content (required): We are trying to access the answer content by its ID through REST API call by following the process mentioned in the document REST API for K…
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User does not have sufficient access to view DocumentSummary: Content (required): We are trying to access the answer content by its ID through REST API call by following the process mentioned in the document REST API for K…
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How to pass report id dynamically to a custom widgetSummary: I have created a configuration setting which contains all report ids needed. I need to show the report in customer portal using this config setting. There is a …
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How to add Images in html Answers.Summary: how to add Images in html Answers, as copy/Paste and image button is not working, also when one small image added it is not there on customer portal as in the b… -
Open Custom Object workspace from BUI extensionSummary: Open Custom Object workspace from BUI extension Content (required): I created a custom BUI extension to open custom HTML with links to custom and standard objec…
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Format Date field in Incident SummaryContent (required): Hi, We would like to have the date fields in the Incident summary page to have the placeholder like "_ _ / _ _ / _ _ _ _". Do we have any setup avail…
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Can Contact Notes be added as Rich Text?Content (required): Can Contact Notes be added as Rich Text instead of Plain Text? Version (include the version you are using, if applicable): Oracle B2C Service 21D
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In BUI Chat interaction, how to automatically close the chat panel when chat is done.Summary: Content (required): In BUI Chat interaction, how do you automatically close the chat panel when chat is done. In BUI once you are done with a chat and have no n…
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In BUI chat interaction, can we change the time from military to 12hr?Summary: Content (required): In a BUI chat interaction, can we change the time from military to 12hr? On each piece of the chat conversation, there is a timestamp that i…
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Automate the process of Element Manager for source controlSummary: This document showcases how the Element Manager can be used for source control using a CI/CD tool (Jenkins). About Element Manager is a tool that allows configu…Praveena Radhakrishnan-Oraclee-Oracle 327 views 3 comments 11 points Most recent by Srinath Srinivasan-Oracle
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How to use Element Manager using BUIThe following steps can be followed to use the element manager through the BUI The EM option can be added to configurations using the navigation set in BUI. Once we sele…Praveena Radhakrishnan-Oraclee-Oracle 43 views 1 comment 2 points Most recent by Srinath Srinivasan-Oracle
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How to use Element Manager Through SwaggerUIContent (required): Element Manager can also be through Public APIS. For any doubts about the EM APIs, this documentation can be referred to. For any site, we can access…Praveena Radhakrishnan-Oraclee-Oracle 1 view 0 comments 1 point Started by Praveena Radhakrishnan-Oraclee-Oracle
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Unable to get current thread content within BUI extensionSummary: I am trying to retrieve the current thread content(uncommitted) within BUI extension using the code snippet in the documentation. However, it doesn't seem to be…
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Unable to log into ci/admin pages for portalSummary: In Edge and Chrome, I can't log in to the https://****.custhelp.com/ci/admin page for any of my sites. Content (required): I can log in to the admin site on a c…
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Customising homepage - where to start?Summary: Hi All, My Manager asked me to investigate how to customise the homepage on OraDcos. There is a lot of info - I'm unsure where to start - any ideas welcome, tha…
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"Your current password doesn't match the one we have for you. Please re-type it."Summary: Using the EmailCheck widget to verify account / force login before submitting an application form. Content (required): Hi I have an application process where th…