General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Looking for a way to export or run a report of the Distribution listsSummary: Distribution lists Content (required): Distribution lists Version (include the version you are using, if applicable): Code Snippet (add any code snippets that s…B2C Service Support Customer Inquiry -Oracle 7 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle -
SSO Entity IDSummary: Change the SSO Entity ID Content (required): How do I remove special characters on the SSO entity ID as my external IdP does not support them? Version (include …B2C Service Support Customer Inquiry -Oracle 29 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Calculation for Incident Within and Out of SLASummary: I am trying to pull a report to get count of incidents that are within and out of SLA for ex. Count Within/Out of SLA 4 Incident Open and within SLA 2 Incident …
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…
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Is Customer portal going away?Summary Is Customer portal going away?Content Dear Team, Would like to get your input in understanding whether Customer portal (traditional PHP, JS way of building) is g… -
Is there any idea how to use Mailbox in CPM/SPM to send Emails Using Mail Message API.Summary I am working with Mail Message API and sending mails with that but i want to Replace "FromAddress" of MailMessage API and want to use the address that i provide …
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Questions about the upgrade processSummary: About upgrades, * How long does it take from the new version release to the upgrade site creation? * You want to consider upgrading to 23C. What is the release …B2C Service Support Customer Inquiry -Oracle 49 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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BUI Extension - Hello Word for Menu Header & ModalContent With this post, we are covering all existing User Interface capabilities for Extensibility Framework. In this post, you will find how to create a Global Header M… -
Error logging in with SSO web (Agent login)Summary: I am getting 'No file specified' after successful login from IDP Content (required): ACS url provided to IDP: https://mysite--tst.custhelp.com/cgi-bin/mysite.cf…
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errorCode:OSC-CREST-00011in Service Cloud Rest adapter in OICSummary: Hi guys, Might anyone have a solution or troubleshooting process for this error. The details of the error is as below: Bad Request 400 <
How to get deep url working in HR connect?Summary: expected behavior : When an unauthenticated user clicks on a protected article link, after logging in the user has to land on the article page the link has refe… -
Question regarding to Analytics for External DataSummary: Hi Guys and Girls, I am trying to create a simple BUI extension so that I can display external Data in a report. And I followed an Oracle receipt and Agent Brow… -
Can I Create External Data Dictionary of Used Fields/ObjectsSummary: Can I export data fields and objects our organization is using for a external data dictionary? Content (required): There is the Data Dictionary that can be used…B2C Service Support Customer Inquiry -Oracle 23 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Make Product parent node grayed outSummary: Is there a way to gray out parent nodes in the Product or category tree? Content (required): Set a minimum level to be selected in the Product or Category field…B2C Service Support Customer Inquiry -Oracle 17 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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What content would CP page display during the cutover？Summary: I want to know what content CP page displays during the cutover. Content (required): I want to know what content CP page displays during the cutover. Can we mod…B2C Service Support Customer Inquiry -Oracle 3 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Service Cloud Adapter event listener in OIC not making connection to Service CloudSummary: We are attempting to utilize the Oracle Service Cloud (OSvC) Adapter event listener capability in Oracle Integration Cloud (OIC) to listener for contact creatio…
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Change Font on Auto Response MessagesSummary: On the Auto Response emails sent from Business Rules, there it text in all caps for "AUTO RESPONSE". Can this be updated in the Message Template or Message Base…
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Can transactional surveys be a simple 5 star rating?Summary: Content (required): We are looking to simplify our matrix survey that is sent when incidents are solved. Can this be a basice five-star rating (as in answer fee… -
Is it possible to restrict Status field LOVs on Service Request based on BUSummary: Will it be possible to restrict the values in the Status field on the Service Request object based on roles or BU? Content (required): A new BU is going live in… -
Trying to figure out how to customize data that is retrieved through AjaxSummary: I am creating a custom widget to get my related answers, based on the standard OkcsRelatedAnswers-widget. We just upgraded to framework 3.9 and in 3.8 I could j… -
Cannot view OTBI reports under Configure Reports in compensation Plan Set UpI am not able to view OTBI reports under Configure Reports in compensation Plan Set Up This doc Fusion Compensation: WFC: Reports: How to attach OTBI Reports In Compensa…
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Limitation on number of Products, Categories or DispositionsSummary: What is the limit for number of Products, Categories or Dispostions? Content (required): Answer link addresses this question. Version (include the version you a…B2C Service Support Customer Inquiry -Oracle 27 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Hi, Is there a way to not send outreach email to contact which the contact are created by dat importSummary: Hi Guys, Is there a way to not send outreach emails from the message template to the contact who are created by data import? We recently discover that when a co…
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Upcoming webinar, May 25: Cloud Security Best Practices in B2C ServiceWe are pleased to announce our upcoming live webinar on "Cloud Security Best Practices in B2C Service", the latest offering from the CX Services Solutions Support Webina… -
Max number of custom object menu valuesCan someone tell me if there is a max number of values in a "menu only" custom object? -
How do I open the images from Data DumpSummary: How can we recognize and open the attachment files from the Data Dump? Content (required): We have received the data dump and we would like to know how we recog…B2C Service Technical Support-Oracle 23 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Outlook server rule that stops auto-forward to CHATS for internal domain.Summary: Our department added in Outlook server a rule to prevent CHATS interface of creating incidents for one specific email. Before the rule implementation CHATS crea…
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Oracle Fusion-Application Composer Custom Objects - Migrations & Context-Based Control on its fieldsSummary: We have a requirement to store ~90k records into Application Composer Custom Object with approx. 70 fields (columns) in Oracle Fusion. This custom object will b…
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Agent Console and BUI service provider(SP) initiated SSOSummary SSO configurationContent Hi, I am gathering the information required to pass to IDP team to have the SSO enabled and have a few questions. It would be great to h…
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Customer Portal Vision, Strategy and/or RoadmapSummary Customer Portal Vision, Strategy and/or RoadmapContent Hi, Is there a roadmap that Oracle can share on here or a webinar/Q&A session that could be arranged to sh…